P: Photoshop 25.0 Graphics Processor Compatibility Check fails: Unknown GPU

@Derek Cross as we see in this thread, Adobe devs ARE here, they look into the posts and they answer (and later they obviously choose not to fix the bugs, because they think those blatant bugs are "irrelevant"). And actually I was offered three months free time because of the problems in this thread, so you are wrong.

@peters88929131 Nice try, but posts like yours are unfortunately ignored. The only way to go and force Adobe to act would be through your lawyer. But from own experience they will tell you that working software is not part of the license and you are not entitled to it. Happened to me.

Please note this is a user-to-user support forum and we can't deal with payment issues.

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Subject: Complaint Regarding Issues with Adobe Photoshop Update and Request for Subscription Discount

Dear Adobe Team,

I am a long-time user of Adobe Photoshop and greatly appreciate the features your software provides. However, after the recent update to the latest version, I have encountered significant issues that prevent the program from launching. I have found that I am not alone in facing these problems, indicating a broader technical issue.

Specifically, the program does not start at all after the update, which severely disrupts my workflow. As a professional graphic designer, Photoshop is an essential tool for my daily activities. This problem negatively affects my productivity and ability to meet my clients' deadlines.

Given these circumstances, I would like to request the following:

Urgent Fix: Please address the technical issues as soon as possible to make the software fully operational again.
Subscription Discount: Due to the inability to use the service fully, I request a reduction in the monthly subscription fee until these issues are resolved.
I believe that Adobe values its customers and that we can find a fair and satisfactory resolution for both parties.

Thank you for your attention and I look forward to your prompt response.

Sincerely,

Peter Salczer, Trnava, Slovakia

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Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
MSI 2A9C,Intel H57 (IbexPeak DH)
RAM: 24 GB
NVIDIA GeForce GTX 1050 Ti /GP107-400/ 4096 MB GDDR5 SDRAM [Micron]

@Shhhh!DigitalMedia That never worked for me to resolve the bug.

@mr3746448219o4 From what I see here adobe just don't cares about their customers that fight with this problem. Despite all the promises fixing this, it never happened and from their last replies, it never will. It is too "low priority" for them.

In their frenzy to include so-called "AI" features they clearly rushed the release of 25 (including the new graphic routines for Nvidia cards), because this is not the only problem with the version higher than 24; 25  and all betas so far are highly unstable and crash regularily, or functions do not or no longer work as expected. QA at Adobe seems to have become VERY bad.

I already bought the full Affinity package. It is lacking in many aspects, unfortunately, but it (and other software) may be a way out of Adobe's respectless behaviour in the long run.

How long will Adobe be "Updating status" and "investigating" this isssue?

There is a system command that gets you a GPU name:

>wmic path win32_videocontroller get name Name

Just to add to my answer (about running the Photoshop.exe as Administrator), this only seems to work when it is directly run that way by right-clicking the Photoshop.exe executable and selecting Run As Administrator... from the context menu.  If you try setting it up to use a shortcut with the Run As Administrator checkbox, it won't work as far as I've seen. Just open an explorer window in the directory of your Adobe Photoshop (Beta) folder and right-click Photoshop.exe, select Run As Administrator from the context menu and you're good to go 🙂

In case you haven't solved this issue, I've found a (temporary?) workaround. I was getting the Unknown GPU error and managed to circumvent that problem in Windows 11 simply by running Photoshop as administrator (right-click the Photoshop.exe in your ?:\Program Files\Adobe\Adobe Photoshop (Beta) folder and select Run As Administrator from the context menu). From that point onward, it correctly detected my GPU and seems thus far to be functioning as intended and that's with Photoshop Beta (25.9.0 Release).

I hope that helps.

@PanBeep after years of experiencing extremely abysmal support from Adobe about heaps of bugs, promises that are not met, lies and bugs are not fixed for years (in one special case I was promised a fix two times, once two years ago and once some time ago in a PM here in the forums - and nothing), if ever, I came to the conclusion that they do not care at all about their customers. They are too big and rake in too much money (multimillion dollar company) to care about us.

I've just updated photoshop to latest 25.7 version and guess what? Photoshop still can't see my GPU. This is pretty funny and at the same time pretty annoying. Why are you doing this? You are not a garage compay but multimilion dollar corporation. Stop doing that AI (cursing removed) and fix your software, please!

@Mark29332349j631 

@Mark.Dahm 

PS25 still is mostly useless. Even with the two new video cards that no longer generate the "no GPU detected" error, GPU performance is horrible and all but one "neural filter" is greyed out and not usable, PS does not give me any hints on why, but from what I see I would assume that it does not regonize the gPU correctly.

@D Fosse read through this thread. Using multiple GPUs is perfectly normal nowadays in graphic design and especially in 3D work. The problem are not the users and their systems, the problems seems to be sloppy coding. Because this worked flawlessly until PS24. And claiming "only a small number of users" has this is a very bad excuse for not providing professional software for perfectly normal use cases.

From what I see Adobe was desperate to jump onto the "AI" bandwagon and the development of those "features" was rushed.