P: Photoshop 25.0 Graphics Processor Compatibility Check fails: Unknown GPU

He only said it wouldn't be fully resolved in this release, not that they stopped working on it.

@Mark.Dahm What do you mean "will not be fully resolved"? Seriously? For graphic artists it is completely normal to run multiple GPUs, Nvidia is the market leader, and graphic artists have to run them e.g. for render engines. Or because they run a multitude of monitors. Up to PS24 this worked fine, then adobe changed something and it stopped working, we even can drop in an old sniffer and it mostly works again. We now wait for months for a solution and now you tell us "this cannot be fully resolved", despite the fact it worked in version up to 24? I suggest you adapt PS fully to modern PC setups, else this becomes a warranty case in germany and other parts of europe. I already had a talk with my lawyer and he supports my opinion that PS25 has to run on completely normal modern hardware in a completely normal setup. If not, Adobe has to make this clear before someone subscribes.

@Nik Nastev , we have another release coming out soon, but we do not believe the issue will be fully resolved; we're still working on GPU stability across a range of configurations.

Replacing sniffer.exe with PS 2023 verison fixed my unknown GPU with my dual GPU setup. I have an RTX 3090 and 4090 system. I hope this addational confirm on the working around helps and Adobe sends a fix out soon. Looks like this issue has been an issue since Nov. 2023...

@chrisb13277001 , that is not recommended for non ARM devices. That will divert CL operations to a software CL emulator. If there is an issue with the hardware setup, it might patch around that, but it would be better to stabilize the CL on your hardware.

FWIW, we are working toward eliminating the CL check, since it appears to trigger in more cases than it is useful (ie, even if the Preferences > Performance > Advanced Settings have CL turned off, which everyone on this thread should try).

In the long run, we are working toward eliminating any/all dependencies on CL, since problems like this arise from poor support at the OS level, and better, more modern alternatives are far better supported. 

Note that there are differences between customers who show everything failing (like the graphic shared at the top of this thread), and others who just see a problem with Open CL; that latter is possibly not a problem to use Photoshop, especially if you pro-actively turn off support for Open CL in the Photoshop preferences, as described above.

And another addition: After installing the "Compatibility Pack" PS24 now also has OpenCL compatibility problems.

After uninstalling the compatibility pack again those errors were gone for PS24.

Before others try this: Did not work in my case.

I was receiving the error OpenGL and/or OpenCL unavailable no matter what I did. Finally I stumbled onto an answer in another thread on the forums. The solution for me was to open the Microsoft Store and to install the OpenCL™ and OpenGL® Compatibility Pack. 

@Mark.Dahm While I actually have some sympathies for the problems of software developers, my patience on this ran out a long time ago. Adobe takes my money every months but is not willing to solve this in a timely manner, so for months I am not able to use the latest version of Photoshop as I am entitled to through my subscription. 

Hi @RealXanathon , not abandoned; we are seeing multiple issues affecting different hardware configurations differently, so the fix will require multiple things, we believe. We are testing one patch now and will release if it holds. Thanks for your patience.