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Bella5CE6
Participant
Oct 29, 2021 10:25 PM UTC
Released

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

    813 replies

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    Tjazzedp
    Participant
    Jul 29, 2024 5:10 AM UTC

    Photoshop version 25.11.0 all of a sudden will not load - at first it froze at loading pref... I deleted the big file size Brush pref and still the same - I moved more prefs, so then it would freeze at "Adding extension... Halide Bottlenecks"  --  I then deleted Photoshop and downloaded another copy from Creative Cloud - Still it freezes  at : "Adding extension... Halide Bottlenecks"  -- I've sent in crash reports and I haven't received any response - so I'm posting here looking for suggestions - maybe someone here might help. 

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      bryantm37254672
      Participant
      Aug 7, 2024 1:27 AM UTC

      I'm having the EXACT same problem!!!!

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      ravensworthstudios
      ravensworthstudios
      Participating Frequently
      Jul 29, 2024 5:08 AM UTC

      I’m using a MacBook 2019 with the Sonoma. 14.5. After my automatic update a few days ago I can no longer open Photoshop. I had versions 2023 and 2024 and unininstalled them both. Then I reinstalled 2024, same problem. Uninstalled everything again. Then I tried BETA. Samething. I checked to make sure all my Adobe apps worked, no problem. Then I installed  the later version, 22.2.0. and that worked. I have no more intuitive ideas. Please help.

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      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      Jul 29, 2024 7:57 AM UTC

      Did you use the Cleaner Tool before re-installing? 

      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

      Photoshop 25 should still work with MacOS 14.5 according to 

      https://helpx.adobe.com/photoshop/system-requirements.html

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      ravensworthstudios
      ravensworthstudios
      Participating Frequently
      Aug 1, 2024 6:42 PM UTC
      Thank you. The cleaner tool worked perfecctly.
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      Aun Moeid341475485jf0
      Participant
      Jul 26, 2024 6:52 AM UTC

      Hi Greetings, I cannot open my photoshop and illustrator the opening screen start till preferences and is hanged up and does not proceed further. It is stuck up at loading only

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        MickMarty
        Participant
        Aug 8, 2024 6:30 PM UTC

        Did you get it fixed? I'm having the same issue here.

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        Celestial_self0D44
        Celestial_self0D44
        Participating Frequently
        Jul 25, 2024 3:12 PM UTC

        This issue just started happening to me yesterday on my M1 Macbook 13". It seems like it happened right after the 25.11 update. I have completely reinstalled Photoshop after using the cleaner tool. I have deleted all of my preferences. I have tried reinstalling older versions of Photoshop. It gets stuck at the "Adding extensions...Halide Bottlenecks" message. Eventually I get a pop-up saying my Ram is running out, and it says Photoshop is not responding and taking around 90 GB of memory. All I can do is force quit. 

         

         

        {Thread branched out by moderator from old thread to track similar reports.}

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        Will
          Celestial_self0D44
          Celestial_self0D44
          Participating Frequently
          Jul 26, 2024 5:38 PM UTC

          So far I've worked with 3 different Adobe help agents and none could get Photoshop to open.

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          Will
            Mohit Goyal
            Community Manager
            Mohit GoyalCommunity Manager
            Community Manager
            Jul 26, 2024 7:49 PM UTC

            Hi there, we're sorry for the trouble. Let us know which MacOS version you are using right now. Have you checked and tried the following steps here: https://adobe.ly/4c3OQlT ? If you are on the latest version of MacOS and already tried the above steps, please roll back Photoshop to its previous version via the Adobe Creative Cloud Desktop app and check if that works fine on your machine.

            Thanks. ^MG

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              Colin Southern
              Colin Southern
              Known Participant
              Oct 29, 2021 10:25 PM UTC

              Per post heading. PC has 10700K CPU - 64GB RAM - Fast 2TB NVMe M.2 SSD - 3080 Graphics Card driving 3 screens.

               

              Have tried resetting preferences file -> no change.

               

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              nikunj.m
              nikunj.m
              Legend
              Oct 29, 2021 10:41 PM UTC

              Hi,

               

              We're sorry about the trouble with Photoshop. Would you mind checking if launching Photoshop as administrator makes a difference? Did you reset the Preferences by moving the setting folder manually? If not, you can try resetting the Preferences manually using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually

               

              Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

               

              Let us know how it goes!

              Regards,

              Nikunj

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