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P: Photoshop 3D layers glitch

1 Vote
Community Beginner ,
Sep 28, 2017 Sep 28, 2017

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On my machine when I am using the 3D feature at certain points randomly (it has only happened a few times) the layer takes on the appearance of the layer next to it. I'm not sure what would cause this. 

 

 

Bug Won't fix
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macOS , Windows

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8 Comments
Adobe Employee ,
Sep 28, 2017 Sep 28, 2017

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Hi Wes,

Your video is currently unavailable. Is this still an issue for you?

Thanks,
Hannah

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Community Beginner ,
Sep 28, 2017 Sep 28, 2017

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Yes, The video plays fine for me. Try it again. 

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Community Beginner ,
Oct 05, 2017 Oct 05, 2017

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I would really love to get some insight to this issue. 

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Adobe Employee ,
Oct 10, 2017 Oct 10, 2017

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Hi Wes,

Are you sure that the privacy settings on that video allow others to view it? When I go to your video this is what I see:

 

Thanks,
Hannah

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Community Beginner ,
Oct 10, 2017 Oct 10, 2017

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I'm sorry. Try it now. 

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Adobe Employee ,
Oct 24, 2017 Oct 24, 2017

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Hi Wes,

Are you on Mac or Windows? I've had a few people take a look at your problem and it has been suggested that it might be a driver or video card related issue but we need more information.

Would you please send me a screen capture of your system info from Photoshop and also the information on your system?* Then you can either paste the document here or I could email you. 

Thanks,
Hannah

For Photoshop info: Help > System Info 
For Mac Info: Click on the Apple in the upper left of the screen and then About This Mac
For Windows: Click on the Window in the bottom left corner, then Settings > System > About 

To take a screen shot:
• Mac: Shift+Cmd+F3
• Win: PrtScn

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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Hannah, 

Thanks for responding. It is actually my production staff's computer. They are PC based. Here are the specs they've given me all with 1024 MB VRAM. We are running multiple machines. These are all the specs for all machines. 

 

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Adobe Employee ,
Oct 26, 2017 Oct 26, 2017

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Thanks Wes. Could I also get the Photoshop System info from you? This screen shot is from a Mac, but it will be in the same spot on a PC.

Thanks,
Hannah

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