P: Photoshop CC 25.9 (non-beta) Error: 0xc0000142

[MissLiz]

Hi,

I've noticed that there has been an isssue reported with Photoshop CC 25.9 (beta) here about Photoshop failing to start with error 000142.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-beta-v-25-9-cannot-be-start...

However, it looks like this is now occurring on the released version of 25.9.

Photoshop auto-updated itself today (was working fine before), and I  now get the same error 000142 when I try and start it. This is NOT a Photoshop beta version.

This is on Windows 10. CPU is a 14 year old Intel core i7.

I know it's old.... but it's been working fine with no issues 🙂

Is this no longer supported?

If that is the case, why did the auto-updater allow Photoshop to update?

Am I going to need to downgrade back to the previous version or is this issue going to be fixed? 

Seems very strange that if Adobe knew of this issue that v25.9 would be released without fixing it.

If I do need to downgrade, how do I do that? I can't see a way to select a version to install.

Thank you for your help

Liz

[David_Cuesta_R]

@Teresa34837928u2eg  lo que nos sugiere el equipo de Adobe, en este caso, es que nos compremos máquinas mejores para poder seguir pagándoles por no resolver los problemas que ellos mismos crean. Es lo que hay.

Gracias, Adobe!

[Katianna_J.]

I've uninstalled/reinstalled everything and this is still what I see. I will admit that the specs on this computer aren't great but it was able to run PS fine up until the most recent updated version.

[AxelMatt]

Which version of the CC Desktop Client do you use?

[Katianna_J.]

Version 6.2.0.554.2

Libraries synchroniser 4.5.0.36

Content synchroniser 7.1.2.2

Content manager 5.4.1.2

Libraries 1.0.9.2

[RüSa]

I have the same situation since version 25.9 in German language.
"Photoshop.exe - Anwendungsfehler
Die Anwendung konnte nicht korrekt gestartet werden (0xc0000142). Klicken Sie auf 'OK', um die Anwendung zu schließen."
The update was just today via Creative Cloud. In version 25.8 there was no problem. The other applications (Lightroom, Lightroom Classic and Bridge) are running after the update.
Please help us! I'm using Windows 10 Home in 64-Bit with Intel 3.07 GHz and 24 GB RAM.

[Joessphoto]

OK Here is a new one for you. My Version of 25.9 does not allow me to sign out or sign in. I can just use it with no sign in. I don't know maybe I should thatnk Adobe for a free Photoshop. I have called them and they don't know or uderstand what I am talking about.

[frazzlesnap]

I'm sorry to have to say this, but your system is just too old. I don't get upset that I can't run Windows 10 or 11, or the current Creative Cloud programs on my January 2006 dual Opteron 290 system. It still runs great, but it is simply too old to support the modern technologies required by current software. It would be unrealistic to expect Adobe and Microsoft to continue supporting it. You got over 14 years out of your system, and that's great, but it is time to get something newer.

[christel1975]

my system is not ancient and is still doing it..sooo aggravating

[Isabel37723128twh2]

Hola, acabo de actualizar Photoshop a través del CCD a la versión 25.9, pero ahora no se abre. Lanza este error:

Esta es la info de mi PC y SO:

Nombre del dispositivo ISABEL
Procesador Intel(R) Celeron(R) N4020 CPU @ 1.10GHz 1.10 GHz
RAM instalada 8.00 GB (7.84 GB usable)
Identificador de dispositivo 91D8E0B2-F909-43FF-9AD0-A6CC15857BDF
Id. del producto 00356-02415-19582-AAOEM
Tipo de sistema Sistema operativo de 64 bits, procesador basado en x64
Edición Windows 11 Home
Versión 22H2
Instalado el ‎3/‎26/‎2023
Versión del sistema operativo 22621.3593
Experiencia Windows Feature Experience Pack 1000.22700.1003.0

[Guko]

If the problem can be solved with a fix, nobody has to buy a new system.

[Ged_Traynor]

@Isabel37723128twh2 it's a known issue with older CPU's

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-cc-25-9-non-beta-error-0xc0...

[AxelMatt]

As far as I see you have the recent version of the CC clinet installed. The only idea I have in the moment is a complete and clean reinstallation.

Please follow the steps below:

• Backup all personal data, like templates, presets etc.
• Uninstall everything cc including preferences,   https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
• Then uninstall the cc desktop app,   https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

• Clean your computer of cc files per  http://www.adobe.com/support/contact/cscleanertool.html
• Restart your computer (don't skip this)

• Reinstall the cc desktop app,   https://www.adobe.com/creativecloud/desktop-app.html
• Use the desktop app to install your cc programs/trials
• Restore your personal data.

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

[Gna03011954]

Wrong answer.

Unlike Microsoft , there was no warning of the issue by Adobe.

Unlike Microsoft, we pay a monthly subscription to get a proper package

[Sqrlz]

Same problem - Windows 10
I just rolled back and can use 25.7 

Error and info :

Photoshop Windows 10 Application Error "The application was unable to start correctly (0xc0000142). Click OK to close the application."
\\msiinfo

OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ZAR2
System Manufacturer Hewlett-Packard
System Model HP Z600 Workstation
System Type x64-based PC
System SKU WD059AV
Processor Intel(R) Xeon(R) CPU E5620 @ 2.40GHz, 2395 Mhz, 4 Core(s), 4 Logical Processor(s)
Processor Intel(R) Xeon(R) CPU E5620 @ 2.40GHz, 2395 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 786G4 v03.12, 9/13/2010
SMBIOS Version 2.6
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 0B54h
BaseBoard Version D
Platform Role Workstation
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.3636"
User Name ZAR2\Debbie
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 24.0 GB
Total Physical Memory 24.0 GB
Available Physical Memory 13.8 GB
Total Virtual Memory 37.0 GB
Available Virtual Memory 24.8 GB
Page File Space 13.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

I/O Port 0x00000000-0x0000000F Direct memory access controller
I/O Port 0x00000000-0x0000000F PCI Express Root Complex
I/O Port 0x00000000-0x0000000F PCI Express Root Complex

I/O Port 0x000003C0-0x000003DF NVIDIA Quadro K4200
I/O Port 0x000003C0-0x000003DF PCI-to-PCI Bridge

IRQ 20 Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
IRQ 20 Intel(R) ICH10 Family USB Universal Host Controller - 3A37
IRQ 20 Intel(R) ICH10 Family USB Universal Host Controller - 3A34

IRQ 21 Intel(R) ICH10 Family USB Universal Host Controller - 3A38
IRQ 21 Intel(R) ICH10 Family USB Universal Host Controller - 3A35
IRQ 21 High Definition Audio Controller

IRQ 22 Intel(R) ICH10 Family USB Universal Host Controller - 3A36
IRQ 22 Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
IRQ 22 Intel(R) ICH10 Family USB Universal Host Controller - 3A39

I/O Port 0x0000E000-0x0000E07F NVIDIA Quadro K4200
I/O Port 0x0000E000-0x0000E07F PCI-to-PCI Bridge

Memory Address 0xFED00000-0xFED3FFFF System board
Memory Address 0xFED00000-0xFED3FFFF High precision event timer
Memory Address 0xFED00000-0xFED3FFFF PCI Express Root Complex

Memory Address 0xE4000000-0xE40FFFFF PCI-to-PCI Bridge
Memory Address 0xE4000000-0xE40FFFFF Broadcom NetXtreme Gigabit Ethernet

Memory Address 0xD0000000-0xDFFFFFFF NVIDIA Quadro K4200
Memory Address 0xD0000000-0xDFFFFFFF PCI-to-PCI Bridge
Memory Address 0xD0000000-0xDFFFFFFF PCI Express Root Complex

Memory Address 0xE2000000-0xE2FFFFFF NVIDIA Quadro K4200
Memory Address 0xE2000000-0xE2FFFFFF PCI-to-PCI Bridge

Memory Address 0xE6000000-0xE6000FFF LSI 1394 OHCI Compliant Host Controller
Memory Address 0xE6000000-0xE6000FFF PCI-to-PCI Bridge

Memory Address 0xA0000-0xBFFFF NVIDIA Quadro K4200
Memory Address 0xA0000-0xBFFFF PCI-to-PCI Bridge
Memory Address 0xA0000-0xBFFFF PCI Express Root Complex

I/O Port 0x000003B0-0x000003BB NVIDIA Quadro K4200
I/O Port 0x000003B0-0x000003BB PCI-to-PCI Bridge
I/O Port 0x000003B0-0x000003BB PCI Express Root Complex

Memory Address 0xFED40000-0xFFFFFFFF System board
Memory Address 0xFED40000-0xFFFFFFFF PCI Express Root Complex

[Jimmy5C12]

My computer / processors were working fine a couple of days ago....now I get the 000142 message and the program will not open...My Photoshop 2024 was updated to 25.9 four days ago....now Photoshop 2024 will not open.

I am paying by the month and have no idea when this will be fixed. Have tired many workarounds found at Youtube without success.

[peaxw45183085]

Same problem here, with the latest Photoshop non-beta version and an old CPU / Windows 10 Pro 64bits (Intel Core i7 CPU 950 @ 3.07GHz Socket 1366 LGA). I had to revert back to the previous version.

[SPARK-Johnj]

I'm having the same problem. Even tried reinstalling, no difference.  All of the other adobe creative cloud apps run fine.

[SPARK-Johnj]

I fixed this problem by uninstalling 25.9 and installing 25.7 (prev version). Apparently adobe is working on the problem.

[Jimmy5C12]

I also had to revert back to the previous version in order to use Photoshop
2024 on my desktop, which is a 12 core Xeon machine. My laptop will open
the new version, but my desktop is where I do almost all editing.

[Jimmy5C12]

A lot of folks, including me, encountered this problem after Photoshop 2024
was upgraded to 25.9.

Some processors will not run version 25.9.. Of course, Adobe didn't warn
anyone of this potential problem. My laptop runs the new version fine.

I had to downgrade Adobe Photoshop 2024 in Adobe Cloud to version 25.7 so
that I can use Photoshop 2024 on my desktop.

[berndjuergens]

When trying to start Photoshop I get an error 0xc0000142. Yesterday it was working,

[jane-e]

@berndjuergens 

See this post from Staff on the Primary thread about Error 0xc0000142:

https://community.adobe.com/t5/photoshop-beta-bugs/p-photoshop-25-9-and-25-10-beta-both-fail-launch-...

"The problems with hardware that lacks AVX support is now a known issue in 25.9 and 25.10, so please use 25.7 on these old systems. Our team is working on updating the known issues documentation."

Jane

[Chus Suarez]

Same here, also with an old CPU (i5-750) but fairly new graphics card and enough RAM, no problems whatsoever with other apps or previous versions of Photoshop... if these CPUs can't run newest Photoshop thats OK, but you (Adobe) shouldn't make it available, just offer an option like you do with Premiere and After Effects 

[happy_Wave15A9]

Same problem here. (old intel i7 with GTX 1050). Although Creative Cloud says: supported on this device, Photoshop 25.9 does not run and gives application error 0xc0000142. I re-installed version 25.7 which runs fine.

[antonytupikov]

Я открываю приложение фотошоп (бета) и оно сразу же закрывается после заставочной картинки