P: Photoshop 25.9 and 25.10 (Beta) BOTH fail launch with error 0xc0000142

[datro]

This all started when I attempted to do a normal update to 25.9 on my Windows 10 system yesterday (May 22).  After the update, 25.9 fails with the 0xc0000142 error.  In another thread here, it was recommended to install the latest beta (25.10) which is supposed to resolve this issue.  I have now twice installed 25.10 beta from the Adobe Create Cloud app and I continue to get the 0xc0000142 error (note that when attempting to launch from the CC app there is no error message, just nothing happens; when launching from the Windows shortcut the error occurs).  I'm aware that some people are having success with 25.10; I AM NOT.

Here is some info from my Windows 10 system:

The Windows Event Log reports the following:

Faulting application name: Photoshop.exe, version: 25.10.0.2625, time stamp: 0x664a527b
Faulting module name: boost_thread.dll, version: 0.0.0.0, time stamp: 0x66450828
Exception code: 0xc000001d
Fault offset: 0x0000000000003bb0
Faulting process id: 0xe74
Faulting application start time: 0x01daad39bd28e1b9
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop (Beta)\boost_thread.dll
Report Id: ec12747d-b357-43e4-9355-b1f83ba7caeb
Faulting package full name: 
Faulting package-relative application ID: 

Here is sysinfo from my working 25.7 Photoshop:

**** Start of 25.7 sysinfo ****

Adobe Photoshop Version: 25.7.0 20240415.r.504 130b225 x64
Number of Launches: 864
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.4412
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3197 MHz
Built-in memory: 36847 MB
Free memory: 23623 MB
Memory available to Photoshop: 28454 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.1.2.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
C2PA library version: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
NGL Version: 1.37.0.8
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 2060 SUPER
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,006 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1200)
Display scale: 1
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=86120985 -comment=Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64

[2 ms]
Start GetSnifferResult

[1186 ms]
Start sniffer 2024-05-23 14:04:45
# Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=86120985 -comment=Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64

{253 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,200)
Dimensions: (1,920 1,200)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 SUPER index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060 SUPER
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,006 MB
VRAM: 8,006 MB
Dedicated System RAM: 0 MB
Shared System RAM: 19,318 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2024-03-12 000000.000000-000
Driver age: 2 months
Driver version: 31.0.15.5186
Supports UMA: UNSUPPORTED
D3D-ID: 8007
End platform native
{612 ms}

{612 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,200)
Dimensions: (1,920 1,200)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 SUPER/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060 SUPER/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,394 MB
VRAM: 8,394 MB
Dedicated System RAM: 0 MB
Shared System RAM: 19,318 MB
API version: 2.1 (2.1.2 NVIDIA 551.86)
Device version: 2.1 (2.1.2 NVIDIA 551.86)
Vendor name: NVIDIA
Driver date: 2024-03-12 000000.000000-000
Driver age: 2 months
Driver version: 31.0.15.5186
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{816 ms}

{816 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060 SUPER
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 363 GB / s
Compute score: 2,874.06
Device name string: NVIDIA GeForce RTX 2060 SUPER
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{1086 ms}

Exit code kExitNormal
End sniffer 2024-05-23 14:04:46
[kStatusNormal, kExitNormal]

[1187 ms]
Finish RunAllAPIs

[1192 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040039589002731801
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (DocumentGraph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\dave\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 149.0G, 137.1G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/01/20-13:45:37 79.fafc444 79.fafc444
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.3ef291b 79.3ef291b
AdobeXMP.dll Adobe XMP Core 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AdobeXMPFiles.dll Adobe XMP Files 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AdobeXMPScript.dll Adobe XMP Script 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AGM.dll AGM 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/01/15-13:56:09 79.dc35314 79.dc35314
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
AXE8SharedExpat.dll AXE8SharedExpat 2023/12/05-19:10:14 79.c9ba055 79.c9ba055
AXEDOMCore.dll AXEDOMCore 2023/12/05-19:10:14 79.c9ba055 79.c9ba055
BIB.dll BIB 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
BIBUtils.dll BIBUtils 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.4.1-release
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/01/12-09:47:24 79.9bc0193 79.9bc0193
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/12/11-10:35:54 79.91918d2 79.91918d2
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.7
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.7
PSViews.dll Adobe Photoshop 2024 25.7
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.73849cc 79.73849cc
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.4.1-release
UPIC 2.6.0

Required plugins:

Accented Edges 25.7 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.7 - from the file “Adaptive Wide Angle.8bf”
Alien Skin Blow Up 3 3.1.3 - from the file “Alien Skin Blow Up 3 Automation x64.8li”
Angled Strokes 25.7 - from the file “Filter Gallery.8bf”
ApplyImageDataFilter NO VERSION - from the file “GigapixelAIApply.8bf”
Average 25.7 - from the file “Average.8bf”
Bas Relief 25.7 - from the file “Filter Gallery.8bf”
Blow Up 3.1.3 - from the file “Alien Skin Blow Up 3 Photoshop x64.8bf”
BMP 25.7 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.7 - from the file “Filter Gallery.8bf”
Charcoal 25.7 - from the file “Filter Gallery.8bf”
Chrome 25.7 - from the file “Filter Gallery.8bf”
Cineon 25.7 - from the file “Cineon.8bi”
Clouds 25.7 - from the file “Clouds.8bf”
Color Halftone 25.7 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.7 - from the file “Filter Gallery.8bf”
Conté Crayon 25.7 - from the file “Filter Gallery.8bf”
Craquelure 25.7 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.7 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.7 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.7 - from the file “Filter Gallery.8bf”
Crystallize 25.7 - from the file “Standard MultiPlugin.8bf”
Cutout 25.7 - from the file “Filter Gallery.8bf”
Dark Strokes 25.7 - from the file “Filter Gallery.8bf”
De-Interlace 25.7 - from the file “Standard MultiPlugin.8bf”
Dicom 25.7 - from the file “Dicom.8bi”
Difference Clouds 25.7 - from the file “Clouds.8bf”
Diffuse Glow 25.7 - from the file “Filter Gallery.8bf”
Displace 25.7 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.7 - from the file “Filter Gallery.8bf”
Entropy 25.7 - from the file “statistics.8ba”
Export Color Lookup Tables 25.7 - from the file “Export3DLUT.8be”
Extrude 25.7 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.7 - from the file “FastCore.8bx”
Fibers 25.7 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.7 - from the file “Filter Gallery.8bf”
Filter Gallery 25.7 - from the file “Filter Gallery.8bf”
Fix Motion Blur 5.0.0.0 - from the file “FocusMagic64.8bf”
Fix Out-of-Focus Blur 5.0.0.0 - from the file “FocusMagic64.8bf”
Fresco 25.7 - from the file “Filter Gallery.8bf”
GatherImageDataFilter NO VERSION - from the file “GigapixelAIGather.8bf”
Glass 25.7 - from the file “Filter Gallery.8bf”
Glowing Edges 25.7 - from the file “Filter Gallery.8bf”
Grain 25.7 - from the file “Filter Gallery.8bf”
Graphic Pen 25.7 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.7 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.7 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.7 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.7 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.7 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.7 - from the file “Filter Gallery.8bf”
JPEG 2000 25.7 - from the file “JPEG2000.8bi”
Kurtosis 25.7 - from the file “statistics.8ba”
Lens Blur 25.7 - from the file “Lens Blur.8bf”
Lens Correction 25.7 - from the file “Lens Correction.8bf”
Lens Flare 25.7 - from the file “Standard MultiPlugin.8bf”
Liquify 25.7 - from the file “Liquify.8bf”
Matlab Operation 25.7 - from the file “ChannelPort.8bf”
Maximum 25.7 - from the file “statistics.8ba”
Mean 25.7 - from the file “statistics.8ba”
Measurement Core 25.7 - from the file “MeasurementCore.8me”
Median 25.7 - from the file “statistics.8ba”
Mezzotint 25.7 - from the file “Standard MultiPlugin.8bf”
Minimum 25.7 - from the file “statistics.8ba”
MMXCore Routines 25.7 - from the file “MMXCore.8bx”
Mosaic Tiles 25.7 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.7 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.7 - from the file “Filter Gallery.8bf”
Note Paper 25.7 - from the file “Filter Gallery.8bf”
NTSC Colors 25.7 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.7 - from the file “Filter Gallery.8bf”
OpenEXR 25.7 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.7 - from the file “Filter Gallery.8bf”
Palette Knife 25.7 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.7 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.7 - from the file “Standard MultiPlugin.8bf”
PCX 25.7 - from the file “PCX.8bi”
Photocopy 25.7 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.7 - from the file “ChannelPort.8bf”
Pinch 25.7 - from the file “Standard MultiPlugin.8bf”
Pixar 25.7 - from the file “Pixar.8bi”
Plaster 25.7 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.7 - from the file “Filter Gallery.8bf”
Pointillize 25.7 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.7 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.7 - from the file “PBM.8bi”
Poster Edges 25.7 - from the file “Filter Gallery.8bf”
Radial Blur 25.7 - from the file “Standard MultiPlugin.8bf”
Radiance 25.7 - from the file “Radiance.8bi”
Range 25.7 - from the file “statistics.8ba”
Render Color Lookup Grid 25.7 - from the file “Export3DLUT.8be”
Reticulation 25.7 - from the file “Filter Gallery.8bf”
Ripple 25.7 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.7 - from the file “Filter Gallery.8bf”
Save for Web 25.7 - from the file “Save for Web.8be”
ScriptingSupport 25.7 - from the file “ScriptingSupport.8li”
Shear 25.7 - from the file “Standard MultiPlugin.8bf”
Skewness 25.7 - from the file “statistics.8ba”
Smart Blur 25.7 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.7 - from the file “Filter Gallery.8bf”
Solarize 25.7 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.7 - from the file “Filter Gallery.8bf”
Spherize 25.7 - from the file “Standard MultiPlugin.8bf”
Sponge 25.7 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.7 - from the file “Filter Gallery.8bf”
Stained Glass 25.7 - from the file “Filter Gallery.8bf”
Stamp 25.7 - from the file “Filter Gallery.8bf”
Standard Deviation 25.7 - from the file “statistics.8ba”
Sumi-e 25.7 - from the file “Filter Gallery.8bf”
Summation 25.7 - from the file “statistics.8ba”
Targa 25.7 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.7 - from the file “Filter Gallery.8bf”
Tiles 25.7 - from the file “Standard MultiPlugin.8bf”
Topaz Adjust AI 10.0 - from the file “tltopazadjustaips_x64.8bf”
Topaz DeNoise AI 18.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz Gigapixel AI NO VERSION - from the file “GigapixelAIAutomation.8li”
Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
Topaz Studio 2 18.0 - from the file “tltopazstudio2ps_x64.8bf”
Torn Edges 25.7 - from the file “Filter Gallery.8bf”
Twirl 25.7 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.7 - from the file “Filter Gallery.8bf”
Vanishing Point 25.7 - from the file “VanishingPoint.8bf”
Variance 25.7 - from the file “statistics.8ba”
Water Paper 25.7 - from the file “Filter Gallery.8bf”
Watercolor 25.7 - from the file “Filter Gallery.8bf”
Wave 25.7 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.7 - from the file “WIASupport.8li”
Wind 25.7 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.7 - from the file “WBMP.8bi”
ZigZag 25.7 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins:

Topaz Adjust AI 10.0 - from the file “tltopazadjustaips_x64.8bf”
Topaz DeNoise AI 10.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz Sharpen AI 10.0 - from the file “tltopazsharpenaips_x64.8bf”

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.5.0.44 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.5.0\"
CmdN: 1.19.30
UAB: 2.18.0-4
Loaded at: 412 ms - launch time impact: 107 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 6811 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.8.1.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.42.17.0 - from the file "Required Folder"
Loaded at: 5595 ms - launch time impact: 1 ms
CC Libraries Panel (Prepared) 4.5.225.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\"
CAPTURE: 2.0.41 STOCK: 4.2.2
In app notifications (Loaded) 2.0.11.0 - from the file "Required Folder"
Loaded at: 6814 ms - launch time impact: 0 ms
Neural Filters (Prepared) 1.15.0.100 - from the file "Required Folder"
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 6818 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 2.2.1.0 - from the file "Required Folder"
Loaded at: 6821 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.8.37.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.3.11.0 - from the file "Required Folder"
Loaded at: 6825 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5600 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 5604 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2403.95.0.10 - from the file "Required Folder"
Loaded at: 6829 ms - launch time impact: 0 ms
Scan time: 0 ms - entries: 40

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\extensions\stock-panel-licensing\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.custom-metadata-cep.configurator 1.2.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.custom-metadata-cep\index.html?startPage=configurator”
Custom Metadata Panel 1.2.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.custom-metadata-cep\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\manager.html”

Installed TWAIN devices: NONE

**** End of 25.7 sysinfo ****

This needs urgent attention from Adobe.  Thank you.

[datro]

As the poster of this thread, here's some additional interesting information I've discovered that may be relevant...

The Windows Event log states that the problem lies with boost_thread.dll.  So I compared the various "boost..." dll's in version 25.7 with what I see in the 25.10 beta installation.  Interestingly, in 25.7 it is "boost_threads.dll"; in 25.10 it is "boost_thread.dll", i.e. not plural.  This to me looks like a typical file name/app build bug, especially when comparing "dot" builds with each other.  I can see how the file name might change with a major release, but in my app dev experience you don't change dll names on a dot release.  Also I note that on the 25.10 beta, all the "boost..." dll files have empty version information when looking at file properties.

Here are two screen shots showing what I see on my system...

Photoshop 25.7 (working):

Photoshop 25.10 Beta (not working):

I'm hoping this info will help get this resolved quickly.

[CoryShubert]

Thank you @datro for posting and sharing your sysinfo and the boot log data.  We will have the team look into this.

Thanks,

Cory - Photoshop Product Manager

[milo1958]

I have been using windows 10 os for a long time and Adobe have been great with upgrades but now.....  Why do I need to purchase Windows 11 to activate many new programs.  As my PC is a few years old it is not suitable for Windows 11 and your new Photoshop Beta 25.10 will not run I have to downgrade to Beta 25.8

Is it a case where I need to totally upgrade my laptop , yes laptop, or abandon Adobe products.  Please help

[jjgallegos]

I'm having the same problem with PS 25.10 as I did with 25.9. Admittedly my computer is super old (15 years old) and probably beyond the three sigma of extant computers. Additionally, I now cannot launch the released version-_PS 25.9.

From the event log, it looks like it's puking at the boost_thread.dll, just like what's happening to @datro . Here's the event log:

Faulting application name: Photoshop.exe, version: 25.10.0.2625, time stamp: 0x664a527b
Faulting module name: boost_thread.dll, version: 0.0.0.0, time stamp: 0x66450828
Exception code: 0xc000001d
Fault offset: 0x0000000000003bb0
Faulting process id: 0x964
Faulting application start time: 0x01daac936baccd2a
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop (Beta)\boost_thread.dll

Here's my sysinfo for the released version 25.7:

Adobe Photoshop Version: 25.7.0 20240415.r.504 130b225 x64
Number of Launches: 20
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.4412
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2660 MHz
Built-in memory: 32759 MB
Free memory: 20999 MB
Memory available to Photoshop: 25183 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.1.2.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
C2PA library version: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
NGL Version: 1.37.0.8
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GT 1030
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 1,981 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=402084962 -comment=Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64

[50 ms]
Start GetSnifferResult

[1506 ms]
Start sniffer 2024-05-24 10:09:04
# Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=402084962 -comment=Photoshop Version: Adobe Photoshop 25.7.0 20240415.r.504 130b225 x64

{592 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce GT 1030 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce GT 1030
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 1,981 MB
VRAM: 1,981 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,175 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-08-14 000000.000000-000
Driver age: 9 months
Driver version: 31.0.15.3713
Supports UMA: UNSUPPORTED
D3D-ID: 7425
End platform native
{927 ms}

{927 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce GT 1030/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce GT 1030/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 2,077 MB
VRAM: 2,077 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,175 MB
API version: 2.1 (2.1.2 NVIDIA 537.13)
Device version: 2.1 (2.1.2 NVIDIA 537.13)
Vendor name: NVIDIA
Driver date: 2023-08-14 000000.000000-000
Driver age: 9 months
Driver version: 31.0.15.3713
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{1089 ms}

{1089 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce GT 1030
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 13 GB / s
Compute score: 393.934
Device name string: NVIDIA GeForce GT 1030
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{1453 ms}

Exit code kExitNormal
End sniffer 2024-05-24 10:09:05
[kStatusNormal, kExitNormal]

[1506 ms]
Finish RunAllAPIs

[1516 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040563161879358419
GUIDBucket:
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (DocumentGraph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\JJGALL~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.5G, 487.5G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/01/20-13:45:37 79.fafc444 79.fafc444
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.3ef291b 79.3ef291b
AdobeXMP.dll Adobe XMP Core 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AdobeXMPFiles.dll Adobe XMP Files 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AdobeXMPScript.dll Adobe XMP Script 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AGM.dll AGM 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/01/15-13:56:09 79.dc35314 79.dc35314
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
AXE8SharedExpat.dll AXE8SharedExpat 2023/12/05-19:10:14 79.c9ba055 79.c9ba055
AXEDOMCore.dll AXEDOMCore 2023/12/05-19:10:14 79.c9ba055 79.c9ba055
BIB.dll BIB 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
BIBUtils.dll BIBUtils 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.4.1-release
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/01/12-09:47:24 79.9bc0193 79.9bc0193
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/12/11-10:35:54 79.91918d2 79.91918d2
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.7
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.7
PSViews.dll Adobe Photoshop 2024 25.7
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.73849cc 79.73849cc
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.4.1-release
UPIC 2.6.0

Required plugins:

Accented Edges 25.7 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.7 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.7 - from the file “Filter Gallery.8bf”
Average 25.7 - from the file “Average.8bf”
Bas Relief 25.7 - from the file “Filter Gallery.8bf”
BMP 25.7 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.7 - from the file “Filter Gallery.8bf”
Charcoal 25.7 - from the file “Filter Gallery.8bf”
Chrome 25.7 - from the file “Filter Gallery.8bf”
Cineon 25.7 - from the file “Cineon.8bi”
Clouds 25.7 - from the file “Clouds.8bf”
Color Halftone 25.7 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.7 - from the file “Filter Gallery.8bf”
Conté Crayon 25.7 - from the file “Filter Gallery.8bf”
Craquelure 25.7 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.7 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.7 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.7 - from the file “Filter Gallery.8bf”
Crystallize 25.7 - from the file “Standard MultiPlugin.8bf”
Cutout 25.7 - from the file “Filter Gallery.8bf”
Dark Strokes 25.7 - from the file “Filter Gallery.8bf”
De-Interlace 25.7 - from the file “Standard MultiPlugin.8bf”
Dicom 25.7 - from the file “Dicom.8bi”
Difference Clouds 25.7 - from the file “Clouds.8bf”
Diffuse Glow 25.7 - from the file “Filter Gallery.8bf”
Displace 25.7 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.7 - from the file “Filter Gallery.8bf”
Entropy 25.7 - from the file “statistics.8ba”
Export Color Lookup Tables 25.7 - from the file “Export3DLUT.8be”
Extrude 25.7 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.7 - from the file “FastCore.8bx”
Fibers 25.7 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.7 - from the file “Filter Gallery.8bf”
Filter Gallery 25.7 - from the file “Filter Gallery.8bf”
Fresco 25.7 - from the file “Filter Gallery.8bf”
Glass 25.7 - from the file “Filter Gallery.8bf”
Glowing Edges 25.7 - from the file “Filter Gallery.8bf”
Grain 25.7 - from the file “Filter Gallery.8bf”
Graphic Pen 25.7 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.7 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.7 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.7 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.7 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.7 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.7 - from the file “Filter Gallery.8bf”
JPEG 2000 25.7 - from the file “JPEG2000.8bi”
Kurtosis 25.7 - from the file “statistics.8ba”
Lens Blur 25.7 - from the file “Lens Blur.8bf”
Lens Correction 25.7 - from the file “Lens Correction.8bf”
Lens Flare 25.7 - from the file “Standard MultiPlugin.8bf”
Liquify 25.7 - from the file “Liquify.8bf”
Matlab Operation 25.7 - from the file “ChannelPort.8bf”
Maximum 25.7 - from the file “statistics.8ba”
Mean 25.7 - from the file “statistics.8ba”
Measurement Core 25.7 - from the file “MeasurementCore.8me”
Median 25.7 - from the file “statistics.8ba”
Merge to Nik 6 HDR Efex NO VERSION - from the file “Nik6HDRMerge.8li”
Merge to Nik 7 HDR Efex NO VERSION - from the file “Nik7HDRMerge.8li”
Mezzotint 25.7 - from the file “Standard MultiPlugin.8bf”
Minimum 25.7 - from the file “statistics.8ba”
MMXCore Routines 25.7 - from the file “MMXCore.8bx”
Mosaic Tiles 25.7 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.7 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.7 - from the file “Filter Gallery.8bf”
Nik 6 Analog Efex NO VERSION - from the file “NikCollection.8bf”
Nik 6 Color Efex NO VERSION - from the file “NikCollection.8bf”
Nik 6 Dfine NO VERSION - from the file “NikCollection.8bf”
Nik 6 HDR Efex NO VERSION - from the file “NikCollection.8bf”
Nik 6 Perspective 6.10.0.1 - from the file “PhotoshopPlugin-filterNik 6 Perspective64.8bf”
Nik 6 Perspective automation 6.10.0.1 - from the file “PhotoshopPlugin-automationNik 6 Perspective64.8li”
Nik 6 Presharpener NO VERSION - from the file “NikCollection.8bf”
Nik 6 PresharpenerNik Collection 6stub NO VERSION - from the file “NikCollection.8bf”
Nik 6 Sharpener Output NO VERSION - from the file “NikCollection.8bf”
Nik 6 Silver Efex NO VERSION - from the file “NikCollection.8bf”
Nik 6 Viveza NO VERSION - from the file “NikCollection.8bf”
Nik 7 Analog Efex NO VERSION - from the file “NikCollection.8bf”
Nik 7 Color Efex NO VERSION - from the file “NikCollection.8bf”
Nik 7 Dfine NO VERSION - from the file “NikCollection.8bf”
Nik 7 HDR Efex NO VERSION - from the file “NikCollection.8bf”
Nik 7 Presharpener NO VERSION - from the file “NikCollection.8bf”
Nik 7 PresharpenerNik Collection 7stub NO VERSION - from the file “NikCollection.8bf”
Nik 7 Sharpener Output NO VERSION - from the file “NikCollection.8bf”
Nik 7 Silver Efex NO VERSION - from the file “NikCollection.8bf”
Nik 7 Viveza NO VERSION - from the file “NikCollection.8bf”
Nik Collection 6 Palette 6.10.0.1 - from the file “Nik Collection 6 Palette.8li”
Nik Collection 7 Palette 7.0.0.15 - from the file “Nik Collection 7 Palette.8li”
Nik Collection Service NO VERSION - from the file “NikCollection.8bf”
Nik6BackgroundFilter NO VERSION - from the file “Nik6BackgroundFilter.8bf”
Nik6FineStructuresFilter NO VERSION - from the file “Nik6FineStructuresFilter.8bf”
Nik6HotPixelsFilter NO VERSION - from the file “Nik6HotPixelsFilter.8bf”
Nik6ShadowsFilter NO VERSION - from the file “Nik6ShadowsFilter.8bf”
Nik6SkinFilter NO VERSION - from the file “Nik6SkinFilter.8bf”
Nik6SkyFilter NO VERSION - from the file “Nik6SkyFilter.8bf”
Nik6StrongNoiseFilter NO VERSION - from the file “Nik6StrongNoiseFilter.8bf”
Nik7BackgroundFilter NO VERSION - from the file “Nik7BackgroundFilter.8bf”
Nik7FineStructuresFilter NO VERSION - from the file “Nik7FineStructuresFilter.8bf”
Nik7HotPixelsFilter NO VERSION - from the file “Nik7HotPixelsFilter.8bf”
Nik7ShadowsFilter NO VERSION - from the file “Nik7ShadowsFilter.8bf”
Nik7SkinFilter NO VERSION - from the file “Nik7SkinFilter.8bf”
Nik7SkyFilter NO VERSION - from the file “Nik7SkyFilter.8bf”
Nik7StrongNoiseFilter NO VERSION - from the file “Nik7StrongNoiseFilter.8bf”
Note Paper 25.7 - from the file “Filter Gallery.8bf”
NTSC Colors 25.7 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.7 - from the file “Filter Gallery.8bf”
OpenEXR 25.7 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.7 - from the file “Filter Gallery.8bf”
Palette Knife 25.7 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.7 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.7 - from the file “Standard MultiPlugin.8bf”
PCX 25.7 - from the file “PCX.8bi”
Photocopy 25.7 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.7 - from the file “ChannelPort.8bf”
Pinch 25.7 - from the file “Standard MultiPlugin.8bf”
Pixar 25.7 - from the file “Pixar.8bi”
Plaster 25.7 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.7 - from the file “Filter Gallery.8bf”
Pointillize 25.7 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.7 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.7 - from the file “PBM.8bi”
Poster Edges 25.7 - from the file “Filter Gallery.8bf”
Radial Blur 25.7 - from the file “Standard MultiPlugin.8bf”
Radiance 25.7 - from the file “Radiance.8bi”
Radiant Photo 1.0.0.1 - from the file “RadiantPS.8bf”
Range 25.7 - from the file “statistics.8ba”
Render Color Lookup Grid 25.7 - from the file “Export3DLUT.8be”
Reticulation 25.7 - from the file “Filter Gallery.8bf”
Ripple 25.7 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.7 - from the file “Filter Gallery.8bf”
Save for Web 25.7 - from the file “Save for Web.8be”
ScriptingSupport 25.7 - from the file “ScriptingSupport.8li”
Service Nik 6 HDR Efex Filter NO VERSION - from the file “NikCollection.8bf”
Service Nik 7 HDR Efex Filter NO VERSION - from the file “NikCollection.8bf”
Shear 25.7 - from the file “Standard MultiPlugin.8bf”
Skewness 25.7 - from the file “statistics.8ba”
Smart Blur 25.7 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.7 - from the file “Filter Gallery.8bf”
Solarize 25.7 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.7 - from the file “Filter Gallery.8bf”
Spherize 25.7 - from the file “Standard MultiPlugin.8bf”
Sponge 25.7 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.7 - from the file “Filter Gallery.8bf”
Stained Glass 25.7 - from the file “Filter Gallery.8bf”
Stamp 25.7 - from the file “Filter Gallery.8bf”
Standard Deviation 25.7 - from the file “statistics.8ba”
Sumi-e 25.7 - from the file “Filter Gallery.8bf”
Summation 25.7 - from the file “statistics.8ba”
Targa 25.7 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.7 - from the file “Filter Gallery.8bf”
Tiles 25.7 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.7 - from the file “Filter Gallery.8bf”
Twirl 25.7 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.7 - from the file “Filter Gallery.8bf”
Vanishing Point 25.7 - from the file “VanishingPoint.8bf”
Variance 25.7 - from the file “statistics.8ba”
Water Paper 25.7 - from the file “Filter Gallery.8bf”
Watercolor 25.7 - from the file “Filter Gallery.8bf”
Wave 25.7 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.7 - from the file “WIASupport.8li”
Wind 25.7 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.7 - from the file “WBMP.8bi”
ZigZag 25.7 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins:

Nik Collection Service NO VERSION - from the file “NikCollection.8bf”

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.5.0.44 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.5.0\"
CmdN: 1.19.30
UAB: 2.18.0-4
Loaded at: 1600 ms - launch time impact: 113 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 29033 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.8.1.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.42.17.0 - from the file "Required Folder"
Loaded at: 24787 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.5.225.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\"
CAPTURE: 2.0.41 STOCK: 4.2.2
In app notifications (Loaded) 2.0.11.0 - from the file "Required Folder"
Loaded at: 29037 ms - launch time impact: 0 ms
Neural Filters (Prepared) 1.15.0.100 - from the file "Required Folder"
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 29042 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 2.2.1.0 - from the file "Required Folder"
Loaded at: 29045 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.8.37.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.3.11.0 - from the file "Required Folder"
Loaded at: 29049 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 24791 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 24796 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2403.95.0.10 - from the file "Required Folder"
Loaded at: 29054 ms - launch time impact: 0 ms
Scan time: 0 ms - entries: 40

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\extensions\stock-panel-licensing\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Infinite Color 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\InfiniteColor\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\manager.html”

Installed TWAIN devices: NONE

Report Id: dbdce45f-1092-46fa-bd94-eb9ebbcf73a3
Faulting package full name:
Faulting package-relative application ID:

Photoshop.exe

25.10.0.2625

664a527b

boost_thread.dll

0.0.0.0

66450828

c000001d

0000000000003bb0

964

01daac936baccd2a

C:\Program Files\Adobe\Adobe Photoshop (Beta)\Photoshop.exe

C:\Program Files\Adobe\Adobe Photoshop (Beta)\boost_thread.dll

dbdce45f-1092-46fa-bd94-eb9ebbcf73a3

[jjgallegos]

An update to PS Beta 25.10 appeared this morning (5/24/2024) on CCD. I updated, but no joy. Still won't launch. Here's the event log:

Faulting application name: Photoshop.exe, version: 25.10.0.2629, time stamp: 0x664f9aed
Faulting module name: boost_thread.dll, version: 0.0.0.0, time stamp: 0x66450828
Exception code: 0xc000001d
Fault offset: 0x0000000000003bb0
Faulting process id: 0x40d0
Faulting application start time: 0x01daaded88a07697
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop (Beta)\boost_thread.dll
Report Id: 53321f0c-a06b-4e22-b57f-74ee1503949a
Faulting package full name:
Faulting package-relative application ID:

[CoryShubert]

Hi all, for those still seeing this issue, the team is curious if you have older machines that don't support AVX?

A google search of your exact CPU could help verify AVX support or not. If you chose to, you can install CPU-Z to see the exact supported machines: https://www.cpuid.com/softwares/cpu-z.html

Thanks,

Cory - Photoshop Product Manager

[jjgallegos]

@CoryShubert My Intel CPU is of 2009 vintage, before AVX support came into play.

[datro]

@CoryShubertI'm wondering if your team is even looking at our sysinfo data we've provided here...your answer is in that data.

For my Windows 10 system, here is my CPU/Architecture sysinfo:

System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

So per the above, my CPU (Intel Xeon X5672) does NOT include the AVX or AVX2 instructions.

My high-end HP Z800 system has been happily running Photoshop and Lightroom (and lots of other graphics-oriented software) forever without any issues relating to the AVX or AVX2 instructions.  In my view, it is a HUGE mistake for Adobe if you are now releasing a "dot" release of Photoshop on a supported Microsoft OS (Windows 10) that is suddently going to require AVX, without ANY warning to users.  AVX is just an extension that speeds up certain repeated vector-related tasks at the CPU level; it should NOT be an application requirement and the Photoshop code should allow for cases where AVX is not available.

If you really want to require users to have CPUs that include AVX instructions, you need to advise us a YEAR IN ADVANCE in order to plan budgets etc. for acquiring new systems or otherwise making decisions on future software usage.  It really isn't acceptable to suddenly require this on a dot release.

[jacobcorreia]

Hey folks, thanks so much for all the info as it's been very helpful in diagnosing the issue. 

The problems with hardware that lacks AVX support is now a known issue in 25.9 and 25.10, so please use 25.7 on these old systems. Our team is working on updating the known issues documentation. The 25.9 beta had issues with pre-AVX2 machines that we urgently fixed, but non-AVX is still a trouble spot.

Dropping support during a dot release was not intentional, and we are actively attempting to fix 3rd party Ps dependencies that have introduced this issue. We hope to know more next week. Many of our apps and dependencies have already dropped support for anything without AVX2. However, the Photoshop team is trying hard at this time to give our users more time to update their hardware. We are one of the few that not only supports AVX, but non-AVX, to any degree. 

If we can fix the dependencies issue, we will release the fix in a beta release and then production, after testing. If we cannot fix it due to security and other issues, then 25.7 would be the version to use. Whatever the case, it's good to be aware that losing support for non-AVX (and possibly even non-AVX2 machines) is inevetible. It's not possible to align all dependencies to support old hardware indefinitely, while also being confident that the result will be a stable product.

Thanks for the patience. We'll continue to explore a possible fix and provide an update as soon as possible.

Regards,

Jacob - Photoshop Engineering Manager

[jjgallegos]

@jacobcorreia Thank you for the status and overview. I have a better understanding of the challenges you and the rest of the team faced in finding solutions for the different platforms and OSs undeterred by the cacophony of intemperate voices out there. I look forward with eager anticipation to see if y'all can pull another rabbit out of the hat to help us outliers with antediluvian CPUs.

Thanks again,

jj

[jacobcorreia]

We've made some progress in non-AVX experimentation but still need more testing. Any changes would come to beta first.

One concern is that supporting <1% of very old machines could have some unknown negative performance impacts on the vast majority of users with newer hardware, for certain features. It's likely obvious that giving the best experience to the majority of users and taking full advantage of new hardware should be a priority.

Note that Ps system requirements are already listed as Windows 10 64-bit (version 21H2) or later, and MS's formal list of Windows 10 21H2 Supported Intel Processors is here. Related to our own research based on user reports, I'd recommend anyone with issues cross checking their CPUs against that list. If your CPU is not on there, it might be an indicator of potential out of bounds support even at this time. Still, we will continue to see what we can do for now.

[kevin stohlmeyer]

This specific error is well documented in several posts on here. It does not mean you have to upgrade your laptop - not sure how you came to that conclusion.

https://community.adobe.com/t5/photoshop-beta-bugs/p-photoshop-25-9-and-25-10-beta-both-fail-launch-...

[damianof16908542]

A che punto siamo per la risoluzione del problema relativo all'errore (0xc0000142) nelle versioni stabile 25.9 e versione beta 25.10? Ci date qualche chiarimento?

[jane-e]

@damianof16908542 

I've moved your post from Creative Cloud Desktop to the Photoshop Beta forum.

See this reply on the Primary thread:

https://community.adobe.com/t5/photoshop-beta-bugs/p-photoshop-25-9-and-25-10-beta-both-fail-launch-...

"The problems with hardware that lacks AVX support is now a known issue in 25.9 and 25.10, so please use 25.7 on these old systems. Our team is working on updating the known issues documentation. The 25.9 beta had issues with pre-AVX2 machines that we urgently fixed, but non-AVX is still a trouble spot."

Jane

[milo1958]

Thanks Kevin,

Perhaps it's because I cannot install an upgrade unless I upgrade my hardware unless you can suggest how I can upgrade beta without changing my hardware.

[datro]

@jacobcorreia  As the original poster of this thread, I wanted to let you know that today (June 3) I have just updated to the latest 25.10 beta release (Adobe Photoshop Version: 25.10.0 20240602.m.2640 211b761 x64) from CCD and can report that it now launches successfully on my system.

Your team's efforts at working around the AVX/AVX2 dependency issue are greatly appreciated!  This will allow those of us with older (but still very viable and useful) CPUs to continue to use Photoshop and get full value from our subscriptions going forward.  As a long time user of computer systems and a software professional, I think we sometimes are forced to throw out perfectly good hardware unnecessarily when application developers (and OS providers as well) rush to constantly update and add "new" features, and I applaud Adobe's effort here to allow us to continue with Photoshop on our current systems, at least for a while longer.

I am hopeful it should be possible to move forward with Photoshop development and accommodate systems with and without AVX/AVX2 simultaneously; it is understood that systems without the extensions may run a bit slower on some functions but on those systems that DO have the extensions they would get the full benefits.  If this will not be possible in the future, I will hope that Adobe publish well in advance the dates by which we will need to update hardware (similar to how MS does it).

I will assume for now that this workaround will only exist in 25.10 and greater (and not ever in 25.9) so for now I will continue with 25.7 until 25.10 is fully released on CCD.

Thanks.

[jjgallegos]

I updated today (June 3) to the latest 25.10 beta release from CCD and I'm happy to report that it launches successfully on my antiquated system.

I would like to extend my gratitude and thanks for your team's efforts in working this issue for us outliers.

Thanks again.

jj

[CoryShubert]

This issue was fixed with the latest release.  IF YOU STILL see this issue, please start a new thread so the team can see what might be happening with your system.

Thank you all for your patience on this one, it is great to hear you are back up and running.

Thanks,

Cory - Photoshop Product Manager

[milo1958]

Thank you,  Thank you, Thank you.  I would not be as "teccie" or as intelligent as most of you and this fix has restored my faith in adobe.

Please could us "oldies" be thought of when upgrades are released.  Please.

Thank you all again for your mavellous work.