P: Photoshop Ghosting Background

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LEGEND ,
Aug 17, 2021 Aug 17, 2021

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PSD 22.5.0

MAC OS Catalina 10.15.7

ScreenShot20210817at11.58.38AM-a9d16bb3-0b6c-4c8d-a879-c6012b800ab7-1179750035.png

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correct answers 2 Correct answers

Adobe Employee , Sep 13, 2021 Sep 13, 2021

Hi all,

 

We're happy to announce the release of Photoshop 22.5.1 which includes the fix for this issue. Check the list of other fixed issues here

 

To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Please feel free to share your feedback with us.

Thanks,

Mohit

Status Fixed

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Adobe Community Professional , Sep 09, 2021 Sep 09, 2021

Hi

Try enabling this option in preferences and restarting Photoshop to see if it helps

2021-06-11 17_45_47-Window.png

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LEGEND ,
Aug 17, 2021 Aug 17, 2021

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When opening documents in the newest version of Photoshop (22.5 as of this writing) documents open with Home menu still in background. Zooming document causes infinite mirror effect. (Please see picture below)
PhotoshopBugAugust2021-6f98033e-8848-4ba6-8108-a12505ef8ac0-1912893735.png

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LEGEND ,
Aug 17, 2021 Aug 17, 2021

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Having same exact issue, along with the home menu being in the background after opening document. I posted another thread about this around same time as you. 

PhotoshopBugAugust2021-580d8b5e-368c-441a-a3ab-2a1be41831dd-1912893735.png

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LEGEND ,
Aug 17, 2021 Aug 17, 2021

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Also, current workaround for me was to revert to former version of Photoshop.

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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I'm not able to repro.

If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

If not, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Aug 17, 2021 Aug 17, 2021

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Thx guys! Very nice to know I am not alone in this frustrating issue!

Jeffrey - I tried to restore preferences as you suggested but still having same issue so, I am trying to copy-paste my system info but it doesn't allow more than 30000 characters. Could you please let me know which part of the system info do you need so I can juts copy-paste that segment and not the whole thing?

Thanks again!

Anabel

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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*alorenzo_18 The first section before it starts talking about "Installed Components"


Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Aug 17, 2021 Aug 17, 2021

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Adobe Photoshop Version: 22.5.0 20210809.r.384 ce617de  x64 Number of Launches: 0 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 8 Logical processor count: 16 Processor speed: 2400 MHz Built-in memory: 65536 MB Free memory: 39271 MB Memory available to Photoshop: 59940 MB Memory used by Photoshop: 70 % SAM SDK Version: 2.0.0-main.779 ACP.local Status:  - SDK Version: 1.48.0  - Core Sync Status: Reachable and compatible  - Core Sync Running: 4.16.0.22  - Min Core Sync Required: 4.3.28.24 Live Edit Client SDK Version: 3.82.01 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin  ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               AMD Radeon Pro 5600M
GPUVendor:             AMD
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 8,573 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Display: 1   Display Bounds: top=0, left=0, bottom=1440, right=2560   High DPI Monitor   Main Display Display: 2   Display Bounds: top=0, left=-1792, bottom=1120, right=0   High DPI Monitor  ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/MacOS/sniffer" -baseTimeMS=1664543 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64

[272 ms]
  Start sniffer 2021-08-17 12:17:17
  # Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64
  sniffer -baseTimeMS=1664543 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64
  
  {13 ms}
  Start platform native
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      Vendor name:                  INTEL
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  {81 ms}
  
  {81 ms}
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      Main:                         TRUE
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      Stereo:                       FALSE
      Bounds:                       ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
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    Display 1
      Display:                      69734662
      Main:                         FALSE
      Built in:                     TRUE
      Stereo:                       FALSE
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      Preferred:                    TRUE
      Power Envelope:               DISCRETE
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      # attached displays:          2
        458627611
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      GPU accessible RAM:                8,176 MB
      VRAM:                              8,176 MB
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      Shared System RAM:                     0 MB
      API version:                  2.1 (2.1 ATI-3.10.22)
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      Vendor name:                  AMD
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      Display mask:                 1984
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  {92 ms}
  
  {92 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    2
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      Name:                         Intel(R) UHD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                1,610 MB
      VRAM:                              1,610 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Jun 21 2021 21:07:35))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  INTEL
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    17 GB / s
      Compute score:                64.3936
      Device name string:           Intel(R) UHD Graphics 630
      Device vendor string:         Intel Inc.  
      Platform name string:         Apple       
      Platform vendor string:       Apple       
    
    Device 1
      Name:                         AMD Radeon Pro 5600M Compute Engine
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                8,573 MB
      VRAM:                              8,573 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Jun 21 2021 21:07:35))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    324 GB / s
      Compute score:                2,668.02
      Device name string:           AMD Radeon Pro 5600M Compute Engine
      Device vendor string:         AMD         
      Platform name string:         Apple       
      Platform vendor string:       Apple       
  End platform OpenCL
  {269 ms}
  
  Exit code kExitNormal
  End sniffer 2021-08-17 12:17:17
[kStatusNormal, kExitNormal]

[272 ms]
  Finish RunAllAPIs

[2112 ms]
  Start GetSnifferResult

[2112 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription Serial number: 94070220670319368293 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2021/ Photoshop scratch has async I/O enabled Scratch volume(s):   Startup, 1.82T, 1.60T free Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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Try this: Deactivate Native Canvas under Preferences > Tech Preview.

Restart Photoshop.

Updating to Big Sur should also fix this. (It has updated drivers that 10.15 won't get)


Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Aug 17, 2021 Aug 17, 2021

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It worked!!!! Yeaeee! Thanks @JeffreyTranberry you da best! I hope this helps *jfosterdesigns410 too.

Thanks a lot!

Anabel

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LEGEND ,
Aug 17, 2021 Aug 17, 2021

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@JeffreyTranberry I already went back to the older version, but thanks. I may update again and give it a try.

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LEGEND ,
Aug 17, 2021 Aug 17, 2021

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Hello Adobe,

I would like to report a BUG issue from your recent new 22.5 Photoshop update. I just updated to the newest photoshop update and now I am having this strange pixelated boarder that will not go away. It is very distracting and can be very glitchy. At first I thought it was storage issue or even a graphics card issue, looked into it on my MacBook Pro no problems with storage, I did trouble shooting, also uninstalled and reinstalled the program and I still have the same issue. Can you please look into this problem Thank you.

ScreenShot20210817at4.01.43PM-76fdbcb0-247b-479a-8ab7-bebff76013db-1562319558.png

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Participant ,
Aug 17, 2021 Aug 17, 2021

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it looks like you have this problem:

https://feedback.photoshop.com/conversations/photoshop/photoshop-ghosting-background/611beb6e0188e87...

there's a solution posted for this, maybe it can help you.

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LEGEND ,
Aug 18, 2021 Aug 18, 2021

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OMG! Thank Jeff the Deactivate Native Canvas under Preferences worked I didn't have to update to Big Sur. Thanks again I really appreciate your quick response.

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Adobe Employee ,
Aug 18, 2021 Aug 18, 2021

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Go into Photoshop Preferences > Technology Preview and check 'Deactivate Native Canvas', then restart Photoshop. We're investigating the issue.

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Contributor ,
Aug 18, 2021 Aug 18, 2021

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Has anyone seen these oodd, highly-pixelated diagonal lines on their PS canvas? Please see the attached image? Is this a new "feature"? Or could be an issue with the video card? ... although PS is the only app where I see these lines (My system: AMD Radeon Pro 5500 XT 8 GB / 2020 5K iMAc, 3.6 GHz 10-Core Intel Core i972 GB 2133 MHz DDR4)diagonal lines.jpg

 

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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I have the exact same system as you do and I am seeing the exact same artifacts on screen. Disabling GPU acceleration was the only thing that resolved this for me. I suspect an issue with the interaction between Photoshop and the graphics drivers for the 5500XT.

I have rolled back to the previous Photoshop version until Adobe issues a fix for this.

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Yes I have been looking for a fix all day. I am running a 2019 Macbook 16" and have the same problem and boy is it bad.

Screen Shot 2021-08-18 at 2.58.09 PM.png

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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You can add to this thread on the Adobe feedback forum which is monitored by Adobe engineers

https://feedback.photoshop.com/conversations/photoshop/photoshop-ghosting-background/611beb6e0188e87...

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LEGEND ,
Aug 18, 2021 Aug 18, 2021

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Same!
How do you fix it? I need to use photoshop for work. I'll get fired.

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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The workaround offered in the other thread worked for me.

 

Preferences > Technology Previews > Deactivate Native Canvas (checked)

 

Then restart Photoshop and tell me if you still see the diagonal lines.

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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This worked for me!

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Hi Team,

When i zoom in or zoom out the artboard, glitches appearing on out of the artboard.

 

You can tell me why this happening and how i can fix this.Screenshot 2021-08-19 at 10.38.46 AM.png

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New Here ,
Aug 19, 2021 Aug 19, 2021

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I have the same problems.

Started yesterday with the new update PS 22.5.0

 

I am on a Mac:
iMac 5K 27“ 2020
3,8 GHz, 8 Core
AMD Radeon Pro 5700 XT
72 GB RAM
MacOS Catalina 10.15.7

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New Here ,
Aug 19, 2021 Aug 19, 2021

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yes, i think it's new version issues.

 

Now i changed to older version, 22.4.3, It's fine now

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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I have persistent and extremely distracting glitches appearing on my canvas too. See attached

 

Photoshop version:

22.5.0

 

System specs:

iMac (Retina 5K, 27-inch, 2020) 

3.6 GHz 10-Core Intel Core i9

AMD Radeon Pro 5700 XT 16 GB

 

 

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