P: PNG Images Opens with Distortion

[patrick-vici]

From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.

RackMultipart20180128994031501-54f6197b-8f51-4009-abb7-2b3f6c2062de-1980023720.png

Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac

[FeedbackCommunityMember]

ow about a "Pause Subscription Payment until Adobe Fix Serious BUG" in the Creative Cloud Application ?

Adobe, you cannot keep taking people's money for incomplete and workflow-stopping software. One thing is to have major bugs in your software which are obviously incapable of fixing, that could/can be understood but when such is the case you should have the decency and professionalism to also compensate people for that in that you charge them 50% less on their subscription until you fix a show-stopping and proved bug.

I wonder why we all keep taking this subscription up the rear and monthly pay a super-premium only to be beta testers. How many of us go to BestBUY and haul a TiVo for $1k home, have it not work and go - "Oh Well, hopefully they'll fix it in a month or two"..,.. No way, anyone experiencing such would immediately return the device, get another or their money back...

If Creative Cloud Subscribers don't pay - Adobe kills the license immediately and does not wait 6 months.

But we can't do that with Subscription-based software. Which is why Subscription-Based software is as bad as Piracy, at least in the case of Adobe. Speedgrade for instance suffers from bugs dated back to 2014. In 2018 Adobe just kills the software and all the folks who subscribed to SG in all those years are left with a software that has NOT gotten any of the serious bugs fixes and is now dead...

If the bible is true then such behaviour is not what is getting you a ticket to heaven !

[FeedbackCommunityMember]

I bet everyone here has this on a mac. Me and a colleague are replicating this with JPGS.  Its mental. My money is on this been a mac graphics graphics processor bug. I noticed a similar issue 3 years ago when "quick-looking" very long / tall spreads (large pixel dimensions) via the  "preview" native mac os  app, once they touch preview app's render engine they get corrupted. Try CC PS graphics setting to normal / basic turn of processor computation blah blah blah and optimize your cache tile size) oh and reset your SMC  + PRAM.. I think you can also hold a some combo of btn's and reset your prefs in CC on opening. It's a massive massive drag  but it is the only way I could fix it myself. I efen hate CC for UI design. CS6 was the last bastion of reliable robustness. Seriously only use this crud-family of software because im trapped in my company Cloud plan. All those useless features, all those bugs. Not to mention library sync, F off. Open source software like Sketch Ruby is way more reliable lately.

[FeedbackCommunityMember]

At least - having finally worked out it was PNG only (changed screen grabs in terminal to be saved as JPG and cured issue) I can stop worrying about my MBP GPU being fried!

[FeedbackCommunityMember]

There is a major glitch where when opening images in PS or opening smart objects or dragging and dropping graphics, the layer starts glitching in random colors, shapes, and lines. It happens randomly. You must restart PS every time it happens to clear it and it’s happening more and more. Not sure if this is an Apple Issue or a Photoshop issue.

See screenshots: 
https://product-images.ibotta.com/admin/2018-03-07/7f3cece9994c2cfescreenshot_1.png
https://product-images.ibotta.com/admin/2018-03-07/9dc5680b9abc40bbscreenshot_2.png
https://product-images.ibotta.com/admin/2018-03-07/bd94cad7a9552f38screenshot_3.png

[FeedbackCommunityMember]

I open up any jpeg or png image in photoshop and the only way I can describe it is that it glitches out/ distorts itself and it won't bring up my image to work with. It comes up as different colored bars and I can see different images I've worked with before inside of those colored bars

[Hannah Nicollet]

Hi Alex,

The png distortion is a known issue and will be resolved in the next update to Photoshop. But you're seeing the same distortion with jpgs? Your video only includes a png - do you have a screen capture showing that distortion with a jpg?

Thanks,
Hannah

[FeedbackCommunityMember]

Any idea how long until the next update? I hate having to quit PS and restart it all day long!

[Colorola]

Hi, I'm just chiming in here to say that the latest update seems to have resolved the issue for me. I'm now able to open .png files with no problem. 19.1.1 Thanks Hannah for taking all the heat.

[Hannah Nicollet]

Hi Stuart,

This will actually be resolved in 19.1.2, so if you're running 19.1.1 you may still run into this. However I'm not surprised that you aren't necessarily seeing it since this is an intermittent issue. 

That said, I will post to this thread when 19.1.2 becomes available. 

Thanks,
Hannah 

[animol]

Hey everyone, I am just wondering if this issue has been resolved yet as I am having the same issue. I have a school assignment due next week so a reply would be appreciated. 

[FeedbackCommunityMember]

It hasn't been fixed yet 🙂 try to restart photoshop - it helps for a while. Also, avoid PNG files if you can. good luck

[animol]

Ok thanks, that's exactly what I've done. I changed the png file to another one and it works fine now 🙂

[Beaker77]

Yes I have the issue on 19.1.1 and only happened with this update. 19.1 was fine. Not impressed

[FeedbackCommunityMember]

Bekki-your comment helped me.

This fixed my problem too: go to photoshop preferences -> plugins -> uncheck 2 extensions at bottom of window.

Thank you!

[cathyling]

Hi Carol - do you mean the boxes that say "Allow Extensions to Connect to the Internet" and  "Load Extension Panels" ?

[FeedbackCommunityMember]

Hi,
sometimes when I open a png or jpg files this is the outcome.
Sometimes it happens as well when I resize an image with a smart object which "explodes"  
in a multicolor image. It's not so smart.
Quit PS, reopen image and it's all right

Thanks

[FeedbackCommunityMember]

I work with PNG files all day so this is a major disturbance! I have to export the files first to prevent this from happening which adds up fast time wise...  

[caitlynburkeATL]

I've clicked "Stop receiving notifications about this problem" on the email notification for the problem every time but still I get emailed replies. Anyone know how to unfollow this officially? Nothing seems to be working and this thread gets a lot of posts.

[patrick-vici]

Same. Really annoying.

**Add that to your list of bugs to fix Adobe. lol

[FeedbackCommunityMember]

> Anyone know how to unfollow this officially? >

It says Unfollow at the top of the page. That doesn't work? My problem is the opposite. They stopped sending me emails for anything and I wish they'd resume.<G>

[FeedbackCommunityMember]

Hi,

I am having the same problems.  Un-ticking those two boxes did not make any difference.

I am having to open the .pngs in Ai, save as .jpg, re-open in PS and then remove the white spaces.

Seeing as we are largely people using this software professionally, we're not making printable cards in Publisher to save money here, perhaps we should invoice Adobe for the extra time it is taking us to complete things 😉

[graphict81343160]

Hello Hanna!!

This is an almost 1-month-old issue... What are you doing guys??
Every half an hour I'm doing restart Photoshop to open every PNG files. When will this one be resolved in the next release?

[JohanElzenga]

I understand your frustration, but some things are easier to solve than others. And every solution has to be tested, to make sure that it doesn't introduce new bugs. It can be hard to have patience, but one thing you cam be sure about is that 'these guys' are not playing cards while you are waiting for a solution.

[FeedbackCommunityMember]

Wow, getting really tired of all the whining in my inbox every day. Put your big boy pants on and do a roll back already. Isn't that what it's there for? I dealt with this issue a full 30 min before rolling back to a previous version. I spent one hour re-setting my preferences and plugins and it's been smooth sailing the past month. I can now (quietly) wait for the update to come through without stressing. There's nothing in the current buggy version I'm missing out on, I have a perfect product that does what I want and my work flow continues without interruptions. If you're not prepared for the speed bumps life throws at you, you're not going to get very far very fast. 

[Colorola]

I here you, but you know what? Adobe now charges 50 bucks a month for the privilege of not whining...