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P: PNG Images Opens with Distortion

165 Votes
Explorer ,
Jan 27, 2018 Jan 27, 2018

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From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.

RackMultipart20180128994031501-54f6197b-8f51-4009-abb7-2b3f6c2062de-1980023720.pngRackMultipart20180128994031501-54f6197b-8f51-4009-abb7-2b3f6c2062de-1980023720.png

Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac

Bug Fixed
TOPICS
macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 12, 2018 Mar 12, 2018
This PNG distortion issue should be fixed with the Photoshop CC 2018 (19.1.2) update which is now available. 
Please install the update and let us know if you still see this issue.

To update, click Update next to Photoshop CC in the Creative Cloud desktop application.
If you don't see the update right away, click the 3 dots in the upper right and choose Check for App Updates.

Regards
Pete

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204 Comments
LEGEND ,
Jan 29, 2018 Jan 29, 2018

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Same here. Very annoying.

Photoshop 19.1
macOS High Sierra 10.13.3

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LEGEND ,
Jan 29, 2018 Jan 29, 2018

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I have the same problem.

Need to restart photoshop, but it's reappear

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Community Beginner ,
Jan 30, 2018 Jan 30, 2018

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PS CC 2018 is having huge problems with some PNGs. I use these regularly in a commercial role and it is becoming a problem.

It started this morning when I tried to drop a PNG into a psd and it came out entirely corrupted.

RackMultipart2018013011331glsg-c700c6ca-2a52-4906-bcb6-fad5b57eb539-1744243139.jpg

I then opened the PNG on its own and it was corrupted too...

RackMultipart2018013098720r47r-832cea07-c55c-481c-b7db-52a32c8f9ecf-1129570711.jpg

This is disasterous for me and my deadline. I have limited space on my computer but I have spent the last 40 minutes downloading CC 2017.

Dragging and dropping the exact same PNG into the exact same PSD works...


Image is not available



...as does opening up the PNG on its own...

RackMultipart201801301238yrmiu-a4d312c1-1b40-440c-bd61-e29a3b20dc06-1961880723.jpg

I suffer a lot of the teething problems of Adobe silently but this is currently the final straw.

The obvious comment is just to use CC2017 but that is inconsiderate of the effort I have taken in using a supposedly market-ready piece of software.

Does anyone know of these PNG problems?

Jim

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Explorer ,
Jan 30, 2018 Jan 30, 2018

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I am having the exact same issue.

I have not only rebooted, but I removed all Photoshop preferences, uninstalled the entire app and reinstalled.

Still happens with png files every now and then. If I quit Photoshop and reopen it then it works, but will randomly happen later that day or the next. Rinse/Repeat.

Very annoying.

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Community Beginner ,
Jan 30, 2018 Jan 30, 2018

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Aha... my post has been merged with this post (see above). Yes, in the same boat! 

It happened to me before opening png screenshots generated from my mac ('applekey' + 'shift' + '3'). Not sure if it's helpful but my PNGs (above) were taken from dropbox although saved locally with Smartsync?

I also realised I didn't post my platform etc...

iMac (Retina 4K, 21.5-inch, 2017)
Processor -   3.6 GHz Intel Core i7
Memory - 16 GB 2400 MHz DDR4
Graphics - Radeon Pro 560 4 GB

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Adobe Employee ,
Jan 30, 2018 Jan 30, 2018

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Hi Patrick (and everyone else who is having this problem):

Thanks for letting us know and for giving sample files to test.

I'm not seeing these same issues with your files on my machine. Would any of you who are seeing this please try disabling your GPU and then see if how your PNGs look after that? Photoshop > Preferences > Performance and then uncheck "Use Graphics Processor."

Thank you,
Hannah

RackMultipart2018013029605133y-b99b2408-d2af-469e-85c9-dadffe0b3326-619760792.png

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LEGEND ,
Jan 30, 2018 Jan 30, 2018

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for me it's working fine.....dragging n dropping perfectly + opening also fine..
 

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Community Beginner ,
Jan 30, 2018 Jan 30, 2018

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My CC 2018 is now working fine with regards to the PNG importing/smart object/opening although I couldn't say why (I did have 2017 up and running at the same time earlier so maybe that nudged it back into action).

FYI I am running the 19.1.0 release and this is what my 'performance' window looks like...

RackMultipart20180130802041dty-f1a6460c-af88-4e5b-b7ea-a0feb37c8129-1342451450.jpg

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New Here ,
Jan 30, 2018 Jan 30, 2018

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Second issue in a couple days. For some reason, sometimes when I open images it comes up as just a fustercluck of colours. I can close the image and reopen it but it doesn't help. Closing photoshop doesn't help. 

I'm using PS CC 2018, fully updated, for Mac. RackMultipart201801244875017uo-4b42c6b6-12a0-4962-aec8-b666fd0dcab2-2136096905.png

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Adobe Employee ,
Jan 30, 2018 Jan 30, 2018

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Hi Liza,

Please reference my reply above - would love to hear the results of your test.

Thank you,
Hannah

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LEGEND ,
Jan 30, 2018 Jan 30, 2018

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I am having the same issue and I unchecked the box you requested. Still happening. 

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Community Beginner ,
Jan 30, 2018 Jan 30, 2018

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I'm having the same problem as above! They (.png) open up fine using other programs.

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LEGEND ,
Jan 31, 2018 Jan 31, 2018

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Any news? I'm sitting here at a standstill with my work because of this. 

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Adobe Employee ,
Jan 31, 2018 Jan 31, 2018

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I'm sorry Michelle. So far no one in house is seeing this and we tried the one sample png that a user sent us who said he was seeing this and it looked fine on our machines.

Can you please go to Help > System Info and then copy and paste the contents of that window here? Also would you mind emailing me a png that won't open properly for you along with a screenshot of how it appears on your machine? I'm creating the case for this but it's easier when we are actually seeing it. 

Thanks,
Hannah

RackMultipart20180131223531e3m-bcef9356-32c8-48a0-b2cd-4c110b36b4b2-622971099.png

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Adobe Employee ,
Jan 31, 2018 Jan 31, 2018

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Hi Everyone,

Can you please go to Help > System Info and then copy and paste the contents of that window here? Also would you mind emailing me a png that won't open properly for you along with a screenshot of how it appears on your machine? I'm creating the case for this but it's easier to fix when we are able to reproduce the behavior here. 

Thanks,
Hannah

RackMultipart20180131223531e3m-0e0b7f27-60b0-495f-a8b2-679a5a289a92-622971099.png

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Adobe Employee ,
Jan 31, 2018 Jan 31, 2018

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For those of you still seeing this, are you seeing this 100% of the time when you open certain pngs?

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Adobe Employee ,
Jan 31, 2018 Jan 31, 2018

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FYI one user said that dragging and dropping the png made the png render correctly.

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Adobe Employee ,
Jan 31, 2018 Jan 31, 2018

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I have another test for this problem, but only for anyone in this thread who considers him or herself to be an advanced user:

Please rename this folder:

/Applications/Adobe/Photoshop/CC/2018/Adobe/Photoshop/CC/2018.app/Contents/Required/Plug-ins/Extensions 

to......   

/Applications/Adobe/Photoshop/CC/2018/Adobe/Photoshop/CC/2018.app/Contents/Required/Plug-ins/~Extensions

Then check if you still see the behavior. The ~ basically says do not load (so we're trying to see if this is caused by your extensions)

Thank you!!!

NOTE: This folder is in the application package on Mac. Only people comfortable with renaming paths should try this.

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Community Beginner ,
Jan 31, 2018 Jan 31, 2018

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No not 100% of the time. Yesterday all png files opened up looking corrupted. Today the same files open fine.

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LEGEND ,
Jan 31, 2018 Jan 31, 2018

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Yes, emailing now. 

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LEGEND ,
Jan 31, 2018 Jan 31, 2018

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I did see that one time with one document I was working on. I tried various PNG files to see if there was a problem with the individual PNG, and it did it to all of them. On disk they were fine. In 2017, they were fine. In Preview, they were fine. I quit and relaunched PS, and it's never happened since. I've been working with PNG files all day for days since it happened and not seen it again. If I do, I'll follow your instructions here.

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New Here ,
Jan 31, 2018 Jan 31, 2018

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So I used to be able to drag a .png file into my artboard, or file > open, or drag the file to the photoshop app. However, this glitch crazy acid trip keeps happening. I uninstalled and reinstalled but still not working. 

screen capture https://screencast.com/t/dV9Nb6CIaL
screen shot of .png open in photoshop https://screencast.com/t/QjwCBOPL7

As cool as this looks it's not convenient to my workflow at all.
RackMultipart20180131649609ry1-adbbddc4-79b2-43ef-8eed-371ef6d1ebc6-1493790490.png

Any thoughts?

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Community Beginner ,
Jan 31, 2018 Jan 31, 2018

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Hey Hannah, 

Here's the Help > System's info for me...

Adobe Photoshop Version: 19.1.0 20180116.r.238 2018/01/16: 1153018  x64
Number of Launches: 86
Operating System: Mac OS 10.13.3
System architecture: Intel CPU Family:6, Model:158, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3600 MHz
Built-in memory: 16384 MB
Free memory: 7697 MB
Memory available to Photoshop: 13623 MB
Memory used by Photoshop: 69 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
High DPI Monitor
Display Bounds: top=0, left=0, bottom=1152, right=2048
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="AMD Radeon Pro 560 OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon Pro 560 OpenGL Engine"
glgpu[0].GLRendererID=16915465
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Oct 31 2017 18:30:00)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="AMD Radeon Pro 560 Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLVendorID=16915456
clgpu[0].CLDriverVersion="1.2 (Dec 20 2017 17:28:06)"
clgpu[0].CLBandwidth=6.52627e+10
clgpu[0].CLCompute=828.487
nativegpu[0].NativeName="AMD Radeon Pro 560"
License Type: Subscription
Serial number: 90970451833851286760
GUIDBucket:
Application folder: /Applications/Adobe Photoshop CC 2018/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 955.5G, 593.7G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/Plug-ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Plug-ins/

Installed components:

   AdbePM.framework   AdbePM   2.5.00.377243   1.578146
   adobe_caps.framework   adobe_caps   10.0.0.6   1.584361
   AdobeACE.framework   AdobeACE   2.20.02.39705   79.589342
   AdobeAGM.framework   AdobeAGM   4.30.87.39705   79.589342
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.34320   79.562390
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.34320   79.562390
   AdobeBIB.framework   AdobeBIB   1.2.03.39705   79.589342
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.39705   79.589342
   AdobeCoolType.framework   AdobeCoolType   5.17.00.39705   79.589342
   AdobeCrashReporter.framework   AdobeCrashReporter   7.6.0   
   AdobeExtendScript.framework   AdobeExtendScript   4.5.8.1   81.1150526
   AdobeJP2K.framework   AdobeJP2K   1.2.2.38423   79.266298
   AdobeLinguistic.framework      22175   
   AdobeMPS.framework   AdobeMPS   5.8.1.38423   79.582572
   AdobeOwl.framework   AdobeOwl   5.2.11   
   AdobePDFL.framework   AdobePDFL   15.0.0.38423   79.226411
   AdobePDFSettings.framework   AdobePDFSettings   1.4   
   AdobePIP.framework   AdobePIP   7.4.1.109.46827   
   AdobeScCore.framework   AdobeScCore   4.5.8.1   81.1150526
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.0.38473   79.582907
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.588619
   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"
   AdobeXMP.framework   AdobeXMPCore   79.160451   79.160451
   AdobeXMPFiles.framework   AdobeXMPFiles   79.160451   79.160451
   AdobeXMPScript.framework   AdobeXMPScript   79.160451   79.160451
   ahclient.framework   ahclient   3.0.0.6   
   AIDE.framework   AIDE   1.5.0.36540   79.574279
   aif.framework   aif   6.0.00.1   1.
   amtlib.framework   amtlib   10.0.0.221   
   boost_date_time.framework   boost_date_time   11.1.0.0   
   boost_filesystem.framework   boost_filesystem   11.1.0.0   
   boost_signals.framework   boost_signals   11.1.0.0   
   boost_system.framework   boost_system   11.1.0.0   
   boost_threads.framework   boost_threads   11.1.0.0   
   Cg.framework   NVIDIA Cg      
   CITThreading.framework         
   dvaaudiodevice.framework   dvaaudiodevice   11.1.0.0   
   dvacore.framework   dvacore   11.1.0.0   
   dvamarshal.framework   dvamarshal   11.1.0.0   
   dvamediatypes.framework   dvamediatypes   11.1.0.0   
   dvametadata.framework   dvametadata   11.1.0.0   
   dvametadataapi.framework   dvametadataapi   11.1.0.0   
   dvametadataUI.framework   dvametadataUI   11.1.0.0   
   dvaplayer.framework   dvaplayer   11.1.0.0   
   dvatransport.framework   dvatransport   11.1.0.0   
   dvaui.framework   dvaui   11.1.0.0   
   dvaunittesting.framework   dvaunittesting   11.1.0.0   
   dynamiclink.framework   dynamiclink   11.1.0.0   
   ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"
   ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"
   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"
   k2.framework   k2   1   
   LogSession.framework   LogSession   7.4.1.109.46827   
   manta.framework   manta   2.0.00.1   1.
   mediacoreif.framework   mediacoreif   11.1.0.0   
   PlugPlugExternalObject.framework      8.5.0.87   
   PlugPlugOwl.framework   PlugPlugOwl   8.5.0.87   
   UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"
   WRServices.framework         


Required plug-ins:

   3D Studio 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Accented Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 19.1, © 2014-2018 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 10.1 (864), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 10.1 (864), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 19.1.0  © 2002-2018 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Collada DAE 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Color Halftone 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   CompuServe GIF 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Conté Crayon 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 19.1.0  © 2003-2018 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Eazel Acquire 19.1.0  © 2007-2018 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
   Entropy 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 19.1.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Flash 3D 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Fresco 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Google Earth 4 KMZ 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Grain 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 19.1.0  © 2018 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 19.1.0  © 2001-2018 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 19.1, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 19.1, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 19.1, © 2001-2018 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Photoshop 3D Engine 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “Photoshop3DEngine.plugin”
   Photoshop Touch ©2013-2018 Adobe. All rights reserved. - from the file “PSDX.plugin”
   Picture Package Filter 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PLY 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Pointillize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 19.1.0  © 2003-2018 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 19.1.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 19.1, © 1999-2018 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 19.1.0, © 2002-2018 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shake Reduction 19.1, © 2014-2018 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
   Shear 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Solarize.plugin”
   Spaces 19.1.0, © 2015-2018 Adobe. All rights reserved. - from the file “Spaces.plugin”
   Spatter 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   STL 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Sumi-e 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Virtual Reality Modeling Language | VRML 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Water Paper 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wavefront|OBJ 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Wind 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
   com.adobe.inapp.purchase  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html”
   New Document  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.fnft/fnft.html”
   Libraries  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”
   Start  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  3.1.2 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”
   Export As  3.1.2 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”
   BrushBox  1.2.4 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.derrickbarth.brushbox/index.html”

Installed TWAIN devices: NONE

...although my storm has passed and PNGs are working ok right now!

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Community Beginner ,
Jan 31, 2018 Jan 31, 2018

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(wow! Sorry, I didn't realise how much stuff was pasted there!)

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New Here ,
Jan 31, 2018 Jan 31, 2018

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Having the same issue RackMultipart2018013115870nn4y-542467ff-80ad-4e5c-aaac-e22d45dce920-1755816648.png

Hannah's test worked as well, just getting error messages when I open photoshop. 

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