P: PNG Images Opens with Distortion

[patrick-vici]

From time to time, when I open a png image, it will appear as bright, distorted lines.

I have deleted all Photoshop preference files, uninstalled the app, reinstalled it and restarted the computer. Does not prevent it from happening.

When it happens, I can quit Photoshop and reopen it and the png appears correctly. But then it will happen again later that day or the next. Rinse/Repeat.

RackMultipart20180128994031501-54f6197b-8f51-4009-abb7-2b3f6c2062de-1980023720.png

Very annoying. Please get better quality control Photoshop. CC seems to get progressively worse in terms of bugs.

Photoshop 19.1
Mac osX 10.13.2
5k iMac

[FeedbackCommunityMember]

Hi Hannah,
Unchecking the Allow Extensions and Load Extension Panels worked fro me but doing that has stopped the dialogue box appearing when I try to use Export As.  I found a post from last year that said ticking these boxes was the way to get the Export As dialogue to appear!  So we have a conflict here if like me we want to do both.  I want to open a png, change hue and saturation with an adjustment layer and then Export As a jpg.

[graphict81343160]

Whenever I am opening an image file like .png, .jpg, .gif etc.. Photoshop corrupting the image. Please check attached image. Currently, I'm using macOS high sierra.

& Please try to resolve this issue asap.

[Hannah Nicollet]

Hi Ryan,

I'm not sure if anyone was aware of that, but I appreciate the information. I'll see if there's an InDesign case related to this also.

Thanks,
Hannah

[Hannah Nicollet]

Hi Everyone,

Thank you for the screenshots and files that helped us reproduce this issue. This problem will be resolved in the next update of Photoshop. I will post to this thread when that update becomes available.

Thank you,
Hannah

[FeedbackCommunityMember]

Same Glitch here! and many others!!! What are you doing Adobe!???
 

[c.pfaffenbichler]

If you peruse this thread you should notice that Adobe personnel is aware of this issue and is working on rectifying it.

As for »many others« you may want to ascertain whether they are actual bugs (as opposed to user errors, malfunctions that basic trouble-shooting can correct etc.) and then see if reports on those exist and otherwise post them. 

[julibeemcdee]

Hannah, I don't know if this helps as I haven't actually done the above test, BUT-- I run PS with no extensions and am having the same issue. 

[Hannah Nicollet]

Thanks Julianna. You're right - there is no reliable workaround on this issue. Some users stop seeing it for a little while on a restart, but it eventually resurfaces. The resolution will come with the next update.

[julibeemcdee]

Thank you for the info-- I was still trying to sort through the thread to find a solution. So, revert to 2017 for now? I've been taking screen shots, because frankly, what I've been getting is beautiful.... Annoying and work stopping... but absolutely beautiful. 😄 

[Hannah Nicollet]

Silver linings! It reminds me of Andy Warhol 🙂 

But yes you've probably noticed that it happens with pngs only, so besides a restart (which only holds the distortion off for a little while) there is no workaround. In short, yes, you might want to use CC 2017 until the next update.

If you would like to work with the build for awhile that contains the fix and let us know how it goes for you feel free to email me and I could get you set up to do that. I'll put my email below.

Thanks,
Hannah

[FeedbackCommunityMember]

I'm not getting notifications, so I'm sorry, I missed this even though I've been in the thread. Yes, I've seen it. I'm still seeing it. So that makes twice, or maybe 3 times. Despite always using PNGs, it really is so seldom here running El Cap that I barely feel any pain. Just the nuisance saving, quitting, and relaunching.  '-}

[FeedbackCommunityMember]

same problem here. png always open distorted. Once it restarts it is fine again. does rolling back  PS or Mac version helps solve the problem or no?

I need to get things done today. what would be the best way to do it?

MacOSX 10.13.3
PS CC 19.1.0

[julibeemcdee]

Meghal, I'm not an expert, but before I downgraded to PS 2017 yesterday, I followed the instructions elsewhere in this thread to uncheck the extensions boxes in Preferences: Preferences-->Plug-Ins, UNcheck "Allow extensions to connect to the internet" and UNcheck "Load extension panels". Followed by a restart of PS. That worked for me. It doesn't seem to help everyone, though... But, try it before you revert to 2017. Cheers, and good luck today. 

[LeGrandLife]

Every PNG I attempt to open gives me the same pixellated, distorted, saturated color images as others are seeing. The one previous suggestion of disabling plug-in extensions worked for me so far. I'm hoping doesn't cause other problems for me though.

[FeedbackCommunityMember]

Hi Julianna

Thank you for the reply. I tried and it is working now. I hope it stays the way it is. if not, I will degrade it later. 

cheers.

[FeedbackCommunityMember]

Okay thank G I'm not going crazy. Everytime I open up a PNG file it looks like a digital rainbow. Photoshop CC is very buggy. It's also hard to select objects. The older photoshop programs were made much better. Did Apple buy Adobe? lol

[FeedbackCommunityMember]

Since the folk with the worst problems seem to be on either Win 10 or High Sierra, I'd guess that Adobe just can't keep up with all the terror those 2 are inflicting on us. <BG>

[huh_what]

I'm on sierra (low). Have experienced this as a moderate problem, meaning a pain, but I can still work.

[PECourtejoie]

Hello, please report the issue (with a link to this thread) on https://indesign.uservoice.com

[PECourtejoie]

Hello!
Remember that once a fix is issued, it needs to be tested to make sure if it does impact other areas of the application.
Also, one of the advantages of Creative Cloud is that you can install older versions of the application, to work around your issues...

[graphict81343160]

Whats going on with Adobe Photoshop new version. Getting problem with png file format. Photoshop not able to open png file in correct way.

[graphict81343160]

Hannah Any updates about this issue?

[Hannah Nicollet]

Hi,

Not as of today, no. I will post to this thread when the update becomes available. You would also see it if you opened up your Creative Cloud desktop app.

Thanks,
Hannah

[FeedbackCommunityMember]

I'm having the same issue! 

[Hannah Nicollet]

Sorry to hear that but it will be resolved in the next update. If you post to this thread or click Me Too you'll be notified when that update becomes available.

Thanks,
Hannah