Skip to main content
Known Participant
January 28, 2018

P: Print dialog box always opens at top left corner of screen

  • January 28, 2018
  • 81 replies
  • 2494 views

Print dialog box always opens at top left corner of screen and when maximised does not retain settings on next use. The print preview is also low res and pixelated.

This topic has been closed for replies.

81 replies

Hannah Nicollet
Community Manager
Community Manager
August 31, 2018
Hi Everyone,

The issue with printer dialog settings not being sticky was resolved in 19.1.2. The second issue, that the printer dialog appears low res/pixelated, was more complex to solve and will be resolved in 20.0.

Thanks for your patience.

Hannah
Wanderer3Author
Known Participant
August 31, 2018
Hi Pete,
it's been 9 months since my initial post on this issue, and 6 months since we had any official feedback on this. What is the current status.
Are there any solutions to this going forward.
What can we expect in the forthcoming updates.

Regards

Alf
Wanderer3Author
Known Participant
August 31, 2018
Hi Peter, looks like this has fallen off the charts, no feedback from Adobe for 9 months gives me no confidence this will ever be fixed.
There should have been a new features freeze untill they fixed all the reported Issues.
Known Participant
August 30, 2018
Still not fixed with update just done August 28 2018
Known Participant
August 29, 2018
I'm not seeing the pixellated preview image that others are reporting, but I do see an irregular presentation of the preview.  The preview image is displaced in the viewing window in X and Y directions.  This is resolved by re-loading the print dialog.  It seems like the live link between the print dialog and PSCC and the "borders" function was broken by the March 2018 release.  I agree with others in that Adobe caused this problem with the upgrade and are being very slow to fix it.  Not what they promised when they introduced CC. 😞   Windows 10, BTW.
punklydunkly
Participating Frequently
August 25, 2018
It is not unique it is a problem for me and many of my students!!!!
punklydunkly
Participating Frequently
August 25, 2018
I reported this same issue 9 months ago and still adobe has not addressed it. They did admit they were having problems with this and it was a glitch on their end.... Nothing resolved yet!!!

Wanderer3Author
Known Participant
August 25, 2018
Hi Stephen,
is it 9 months now, just goes to show how we are being sidelined.
I believe the last stable version of photoshop I used was cs6.
Wanderer3Author
Known Participant
August 25, 2018
Peter,
look back through the thread and see my comments and others too, also look at Hannahs (she is the Adobe official rep.) reply to me. She said the pixellated image in the print dialog was a more complex issue and would be dealt with in a later update, that was 5 months ago. Also I use both Windows and Mac OS and see this issue in both.
I also think there are far more users with this problem than the posts would suggest. I also believe that if more users knew how to find this forum there would be more posts, I searched around for quite a while looking for a site where I could feedback these issues before ending up here.
Participating Frequently
August 25, 2018
Unfortunately it probably doesn't affect all Photoshop users, and some who are affected will print from other programs (Lightroom, etc) to get around these problems. In my case, the print preview image is very blurry/pixellated - rendering it useless for softproofing purposes. I have been asking for a resolution to this for 9 months now, but they don't even bother to communicate with us.