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Andrewspix
Known Participant
June 21, 2022

P: Program error when trying to use clone stamp tool

  • June 21, 2022
  • 40 replies
  • 13096 views

Problem started 2 days ago. Only when attempting to use the Clone Stamp tool. Other tools seem OK. I re-installed Photoshop and reset the tool. No benefit. No changes to hardware or software on PC. Error text "Could not complete your request because of a program error". Also cannot dismiss error message. Have to press Ctrl+Alt+Del to access Task Manager to close Photoshop.

Andrew

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    40 replies

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    N
    nikkilb
    Participant
    July 5, 2022

    Can confirm.  I'm seeing the same behavior in 23.4.1, and when I roll back to 23.3.2, it's back to normal.  Updating again to 23.4.1 brings the issue back.

      B
      Bram25303688nfv6
      Participant
      July 19, 2022

      When i want to start using the clone-stamp or healing brush tool, the program quits en closes saying there is an unexpected quit. Restarted a couple of times, but keeps giving me the message. Is there a solution for this? Thx in advance 

       

      Kind regards

       

       

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      July 5, 2022

      Curious if rolling back to 23.3.2 solves this issue for everyone like it did for @Andrewspix ?  Please let us know so we can pass this on to the team to investigate.

       

      Thank you,

      A
      AndrewspixAuthor
      Known Participant
      July 4, 2022

      Using Win 11 Home up to date at 4 July 2022, Graphics card AMD Radeon RX66700XT drivers up to date at 4 July 2022.

      Attempt to use Clone stamp or Healing brush produces error message -Could not complete your request because of a program error-

      Reverting to Ps 23.3.2 fixes the problem, re- installing Ps 23.4.1 brings the problem back again..

      F
      FADAMIA
      Inspiring
      June 27, 2022

      Dopo aver installato l'ultimo aggiornamento sui due pc, in uno dei due il softwae si blocca quando utilizzo la funzione clone e qundi debbo tornare alla versione precedente. Nell'altro tutto funziona regolarmente. Quale può essere il problema?·

      Fadamia
      manal shanableh
      manal shanableh
      Legend
      June 27, 2022

      I suggest to reset the preferences, i used to use all apps on two PC's.

       

      • Quit Photoshop.

      • Hold down the following keyboard shortcut and launch Photoshop:

        macOS: command + option + shift

        Windows: ctrl + alt + shift

      • Open Photoshop.

      • Click Yes in the dialog that asks "Delete the Adobe Photoshop Settings file?"

         
        A
        AndrewspixAuthor
        Known Participant
        June 26, 2022
        Free space 565 GB
        RAM 32 GB
        mglush
        Community Expert
        mglushCommunity Expert
        Community Expert
        June 25, 2022

        Hi!

        Just a quick question--how much free space do you have on your hard drive? And how much RAM on your machine?

        Michellle

        E
        ellen23366487x4wx
        Participant
        June 24, 2022

        I am having the same problem, and the listed fixes do not work. Using Photoshop 2022 on an iMac with big sur (v11.6.5).

          A
          AndrewspixAuthor
          Known Participant
          June 23, 2022

          HI Thanks for your reply. I tried all your suggestions but the problems persists.  Program error message when I try to use Clone Stamp tool or Healing Brush tool.

          Photoshop 23.4.1

          OS Win 11 Home x64 KB5013889

          Graphics card AMD Radeon RX6700XT with Driver Adrenalin 22.5.2 of 20 June 2022

          All tools and Photoshop functions (except Open GL which I do not need) worked fine with this Graphics card until a few days ago.

          Andrew Smallman

            AxelMatt
            Community Expert
            AxelMattCommunity Expert
            Community Expert
            June 22, 2022

            Please try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

             

            If you're unable to access Preferences and PhotoShop crashes before that, please go to the location C:\Program Files\Adobe\Adobe Photoshop 2021. Then rename the Sniffer.exe to Old.Sniffer.exe and try launching Photohsop again.

             

            If it helps, you can check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

             

            If the issue persists, you can try to reset the preferences of Photoshop using the steps described here:

            Preferences in Photoshop (adobe.com)

            Please backup your settings before resetting the preferences. You can check:

            Migrate presets, actions, and settings (adobe.com)

             

            Another try it to turning on the option »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop.

             

            If this doesn't help we need more informations about your system.

            Which operating system do you use?

            Which version of Photoshop do you use?

            Please post the exact version not only phrases like "recent", "latest" and so on.

             

            Is your system up-to-date? Check if there any patches and updates are available, especially for the graphic driver. 

             

            My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
            LB Photography xoxo
            LB Photography xoxo
            Participating Frequently
            June 21, 2022

            Hello, I am using Adobe Photoshop Version: 23.4.1 and since yesterday every time I select the clone stamp tool I get this error "Could not complete your request because of program error" Anyone have any idea to fix this please? Thank you 

             

             

             

            {Title edited by Moderator}

             

             

              Ranjisha Sengupta
              Ranjisha Sengupta
              Legend
              June 21, 2022

              Hi there,

               

              Thanks for reaching out. We're sorry to hear about the program error you get while using the Clone Stamp tool in Photoshop 23.4.1.

              Could you please share the version of Windows on your computer?

              Are you seeing this issue after any recent update? Is it happening with only the Clone Stamp tool or other tools? 

               

              Please go to Edit > Preferences > Performance section and uncheck the option "Use Graphics Processor." Restart your Adobe Photoshop and see whether it helps. If the issue persists, check out the other solutions.

              Try to reset the tools followed by Photoshop preferences. 
              Steps to reset the Tools and Preferences: To reset all the tools at once, right-click on the icon of whatever tool is currently selected in the Tool Options, select "Reset All Tools," and then click "OK." When you use the Reset All Tools option, it will reset all the tool selections in the Tools bar to their defaults.
              You may try to reset Photoshop preferences back to defaults and check if that helps.

              Here's the article for the steps: https://adobe.ly/3ceal5t 

              Also, back up the existing Photoshop preferences if you have any custom brushes, actions, and workspace: https://adobe.ly/2vNz6FG 

               

              Let us know how it goes. 

               

              Regards,

              Ranjisha

                M
                michellem73093918
                Participant
                June 27, 2022

                Hello, since updating mine to 23.4.1 2 days ago, I can't use the clone tool, the healing brush or liquify.  When trying any of these tools I get the error the first user mentioned, and clicking on ok doesn nothing.  It basically renders my photoshop useless, I have to force quit through task manager and reopen.  

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