P: Program error while opening or creating new document after update

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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Hi,
 
Photoshop just upgraded to 2021 version. When trying to open an image or close the program, I get the following error:
 
Capture-42a67449-e59c-492d-b21d-0cda67915620-1829665601.PNGCapture-42a67449-e59c-492d-b21d-0cda67915620-1829665601.PNG

The OS is Win 64.

 

Best regards,

Dimitar

 

{Moderator Note: Edited the thread title}

Bug Unresolved
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37 Comments
Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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If you go to Preferences > Preformance and disable "Use Graphics Processor" does the problem go away? If turning off the graphics processor helped, then please try updating the graphics drivers from the manufacturer's website and then re-check "Use Graphics Processor" under Photoshop's preferences, relaunch Photoshop and let us know if you're still having an issue.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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@JeffreyTranberry

Yes, this solved the problem. Thanks! 🙂

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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@Dimitar Aleksov That's good to know.
If turning off the graphics processor helped, then please try updating the graphics drivers from the manufacturer's website.
Then re-check "Use Graphics Processor" under Photoshop's preferences, relaunch Photoshop and let us know if you're able to create or open a document.

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LEGEND ,
Oct 20, 2020 Oct 20, 2020

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@Dimitar Aleksov Could you post a copy of your Top Menu > Help > System Info? Copy all text and post here, or save as a .txt file and post here. Will help us to triage further. Thank you.

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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I'm not sure that will help, as my PC was last upgraded 5 years ago 🙂

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63  x64
Number of Launches: 519
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.546
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3199 MHz
Built-in memory: 32688 MB
Free memory: 17961 MB
Memory available to Photoshop: 29934 MB
Memory used by Photoshop: 60 %
ACP.local Status:
 - SDK Version: 1.34.1.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.60.8
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Native GPU: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Wintab Digitizer Services
    Spec Version 1.4
    Impl Version 1.39
    Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
"3.3"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=480
glgpu[0].GLName="GeForce GTS 250/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="21.21.13.4201"
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll"
glgpu[0].GLDriverDate="20161114000000.000000-000"
glgpu[0].GLRenderer="GeForce GTS 250/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
License Type: Subscription
Serial number: 96040567749466947018
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\Mitko\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 231.8G, 115.5G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/09/05-01:11:23   79.623884   79.623884
   AdbePM.dll   PatchMatch 2020/09/29:17:00:06   1.624362   1.624362
   AdobeLinguistic.dll   Adobe Linguisitc Library   developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/08/08-01:12:48   79.395135   79.395135
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.623146   79.623146
   AdobeXMP.dll   Adobe XMP Core 2020/07/10-22:06:53   79.164488   79.164488
   AdobeXMPFiles.dll   Adobe XMP Files 2020/07/10-22:06:53   79.164488   79.164488
   AdobeXMPScript.dll   Adobe XMP Script 2020/07/10-22:06:53   79.164488   79.164488
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/09/05-01:11:23   79.623884   79.623884
   AID.dll   AID DLL   1.0.0.12   
   AIDE.dll   AIDE 2020/08/10-16:30:32   79.623154   79.623154
   ARE.dll   ARE 2020/09/05-01:11:23   79.623884   79.623884
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/08/01-01:08:32   79.622927   79.622927
   AXEDOMCore.dll   AXEDOMCore 2020/08/01-01:08:32   79.622927   79.622927
   Bib.dll   BIB 2020/09/05-01:11:23   79.623884   79.623884
   BIBUtils.dll   BIBUtils 2020/09/05-01:11:23   79.623884   79.623884
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   CoolType.dll   CoolType 2020/09/05-01:11:23   79.623884   79.623884
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   DirectML.dll   DirectML Redistributable Library   1.0.200514-0504.1.redist-dml-2.1.0.dcd3712   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-4.1.2.214   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icudt66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icuuc66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2020/06/29-16:59:49   79.275695   79.275695
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   12.1.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   MPS.dll   MPS 2020/08/10-16:30:32   79.623129   79.623129
   onnxruntime.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   opencv_world440.dll   OpenCV library   4.4.0   
   Photoshop.dll   Adobe Photoshop 2021   22.0   
   Plugin.dll   Adobe Photoshop 2021   22.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.0.0.80   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.0   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.623146   79.623146
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   6.5.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.5.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 16.0.0.4539038   16.0.0.4539038
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.1.2.214

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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Required plugins:

   Accented Edges 22.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.0 - from the file “Adaptive Wide Angle.8bf”
   Analog Efex Pro 2 5.0.3.78 - from the file “Analog Efex Pro 2.8bf”
   Angled Strokes 22.0 - from the file “Filter Gallery.8bf”
   Average 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Average.8bf”
   BackgroundFilter 5.0.3.78 - from the file “Background.8bf”
   Bas Relief 22.0 - from the file “Filter Gallery.8bf”
   BMP 22.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.0 - from the file “Filter Gallery.8bf”
   Charcoal 22.0 - from the file “Filter Gallery.8bf”
   Chrome 22.0 - from the file “Filter Gallery.8bf”
   Cineon 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Cineon.8bi”
   Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
   Color Efex Pro 4 5.0.3.78 - from the file “Color Efex Pro 4.8bf”
   Color Halftone 22.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.0 - from the file “Filter Gallery.8bf”
   Craquelure 22.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.0 - from the file “Filter Gallery.8bf”
   Crystallize 22.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.0 - from the file “Filter Gallery.8bf”
   De-Interlace 22.0 - from the file “Standard MultiPlugin.8bf”
   Dfine 2 5.0.3.78 - from the file “Dfine2.8bf”
   Dicom 22.0 - from the file “Dicom.8bi”
   Difference Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
   Diffuse Glow 22.0 - from the file “Filter Gallery.8bf”
   Displace 22.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “EazelAcquire.8ba”
   Entropy 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
   Extrude 22.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “FastCore.8bx”
   Fibers 22.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.0 - from the file “Filter Gallery.8bf”
   FineStructuresFilter 5.0.3.78 - from the file “FineStructures.8bf”
   Fresco 22.0 - from the file “Filter Gallery.8bf”
   Glass 22.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.0 - from the file “Filter Gallery.8bf”
   Grain 22.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “HalideBottlenecks.8bx”
   HDR Efex Pro 2 5.0.3.78 - from the file “HDR Efex Pro 2.8bf”
   HDRMergeUI 22.0 - from the file “HDRMergeUI.8bf”
   HotPixelsFilter 5.0.3.78 - from the file “HotPixels.8bf”
   HSB/HSL 22.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.0 - from the file “Standard MultiPlugin.8bf”
   IGES 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
   Ink Outlines 22.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.0 - from the file “JPEG2000.8bi”
   Kurtosis 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Lens Blur 22.0 - from the file “Lens Blur.8bf”
   Lens Correction 22.0 - from the file “Lens Correction.8bf”
   Lens Flare 22.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.0 - from the file “Liquify.8bf”
   Matlab Operation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
   Maximum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Mean 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Measurement Core 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MeasurementCore.8me”
   Median 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Merge to HDR Efex Pro 2 5.0.3.78 - from the file “HDR Efex Pro 2.8bf”
   Mezzotint 22.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   MMXCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.0 - from the file “Filter Gallery.8bf”
   Nik Selective Tool 2 5.0.3.78 - from the file “SelectivePalette.8li”
   Note Paper 22.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.0 - from the file “Filter Gallery.8bf”
   OpenEXR 22.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.0 - from the file “Filter Gallery.8bf”
   Palette Knife 22.0 - from the file “Filter Gallery.8bf”
   Patchwork 22.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.0 - from the file “Standard MultiPlugin.8bf”
   PCX 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PCX.8bi”
   Perspective Efex 5.0.78.3 - from the file “PhotoshopPlugin-filterPerspectiveEfex64.8bf”
   Perspective Efex automation 5.0.78.3 - from the file “PhotoshopPlugin-automationPerspectiveEfex64.8li”
   Photocopy 22.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
   Pinch 22.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Pixar.8bi”
   Plaster 22.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.0 - from the file “Filter Gallery.8bf”
   Pointillize 22.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PBM.8bi”
   Poster Edges 22.0 - from the file “Filter Gallery.8bf”
   PRC 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
   Radial Blur 22.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Radiance.8bi”
   Range 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
   Reticulation 22.0 - from the file “Filter Gallery.8bf”
   Ripple 22.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.0 - from the file “Filter Gallery.8bf”
   Save for Web 22.0 - from the file “Save for Web.8be”
   ScriptingSupport 22.0 - from the file “ScriptingSupport.8li”
   ShadowsFilter 5.0.3.78 - from the file “Shadows.8bf”
   Shake Reduction 22.0 - from the file “Shake Reduction.8bf”
   Sharpener Pro 3: (1) RAW Presharpener 5.0.3.78 - from the file “SHP3RPS.8bf”
   Sharpener Pro 3: (2) Output Sharpener 5.0.3.78 - from the file “SHP3OS.8bf”
   Shear 22.0 - from the file “Standard MultiPlugin.8bf”
   Silver Efex Pro 2 5.0.3.78 - from the file “Silver Efex Pro 2.8bf”
   Skewness 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   SkinFilter 5.0.3.78 - from the file “Skin.8bf”
   SkyFilter 5.0.3.78 - from the file “Sky.8bf”
   Smart Blur 22.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.0 - from the file “Filter Gallery.8bf”
   Solarize 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Solarize.8bf”
   Spaces 22.0 - from the file “Spaces.8li”
   Spatter 22.0 - from the file “Filter Gallery.8bf”
   Spherize 22.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.0 - from the file “Filter Gallery.8bf”
   Stained Glass 22.0 - from the file “Filter Gallery.8bf”
   Stamp 22.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   StrongNoiseFilter 5.0.3.78 - from the file “StrongNoise.8bf”
   Sumi-e 22.0 - from the file “Filter Gallery.8bf”
   Summation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Targa 22.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.0 - from the file “Filter Gallery.8bf”
   Tiles 22.0 - from the file “Standard MultiPlugin.8bf”
   TK Infinity Mask 15.0 - from the file “TK Infinity Mask 1 PS.8bf”
   Torn Edges 22.0 - from the file “Filter Gallery.8bf”
   Twirl 22.0 - from the file “Standard MultiPlugin.8bf”
   U3D 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
   Underpainting 22.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.0 - from the file “VanishingPoint.8bf”
   Variance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Viveza 2 5.0.3.78 - from the file “Viveza2.8bf”
   Water Paper 22.0 - from the file “Filter Gallery.8bf”
   Watercolor 22.0 - from the file “Filter Gallery.8bf”
   Wave 22.0 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WIASupport.8li”
   Wind 22.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WBMP.8bi”
   ZigZag 22.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start (L) 3.7.0.128 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.7.0\"
CDO: 1.76.9
        CmdN: 1.5.14
        CDP: 1.100.15
   com.adobe.unifiedpanel (L) 1.0.5.4 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   com.adobe.nfp.gallery (P) 1.2.99.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   com.adobe.pluginspanel (P) 1.0.50.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

   Tych Panel  1.0.0 - from the file “C:\Users\Mitko\AppData\Roaming\Adobe\CEP\extensions\Tych Panel\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   Home  2.14.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.14.0\index.html?v=2.14.0.22”
   TK7 Combo  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.combovseven\index.html”
   RP3 InstaMask RGB Masks  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 RGB\index.html”
   TK CxV6  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.cxvsix\index.html”
   RP3 Colour Centre  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 Colour Centre\index.html”
   TK7 Cx  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.cxvseven\index.html”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
   TK Combo V6  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.combovsix\index.html”
   TK RapidMask2 V6  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.rmtwovsix\index.html”
   RP3 Raya Pro 3 HUB  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 Hub\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchaseTypekit.html”
   TK7 RapidMask  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.rmvseven\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   TK Infinity Mask  1.0.3 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.kuyper.tkinfinitymask\index.html”
   RP3 InstaMask 2  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 InstaMask\index.html”
   New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
   TK7 Batch  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.batchvseven\index.html”
   RP3 Dodge And Burn  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 Dodge and Burn\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Raya Pro  1.0.0 - from the file “C:\Users\Mitko\AppData\Roaming\Adobe\CEP\extensions\com.JM.RayaPro\index.html”
   RP3 Precision Masks  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 Precision\index.html”
   TK Batch V6  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.batchvsix\index.html”
   RP3 Quick Blending  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 Quick Blending\index.html”
   TK7 Go  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.govseven\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   RP3 Actions And Filters  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Raya 3 Filters and Finish\index.html”

Installed TWAIN devices: NONE

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LEGEND ,
Oct 20, 2020 Oct 20, 2020

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Thank you very much. I'm sorry that you're experiencing this issue - looking further at the logs you provided it looks like your GPU is from 2009. Unfortunately we no longer support this hardware and I would recommend you to either upgrade your hardware to make the best use of the latest releases of photoshop - or to downgrade to an earlier version of photoshop that supports your hardware. 

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#Unsupportedgraphicscards

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LEGEND ,
Oct 20, 2020 Oct 20, 2020

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Same issue here, but all my drivers are up to date.

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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I’ll give it a try. For this computer, it’s confusing, ATI has two different driver versions that both claim to be most recent. AFAIK there is nothing newer than the one I have installed however.

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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*Sympa I’m working from home today, will post it tomorrow when I’m back at the computer. I’m the OP.

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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And an unsupported GPU is nonsense and shouldn’t kill the program. This is an HP all in one so the GPU cannot be upgraded and it’s a work computer that isn’t going to get replaced.

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LEGEND ,
Oct 21, 2020 Oct 21, 2020

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I think that's a bad piece of news for Adobe. I really hope you will keep the compatibility with the older cpu. I have an old pc and i am not planning to upgrade it to keep the requirements. It worked great with the release 21 and now i am experiencing dll problems. You will loose lots of subscribers. 

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LEGEND ,
Oct 21, 2020 Oct 21, 2020

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Thanks @lumigraphics - let me know. 

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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Ok it looks like you merged posts and my OP vanished. :sigh:

Anyway, Windows 10 Pro, HP All-In-One, i7, 16GB RAM, Radeon HD7650A GPU, Wacom Intuos Pen and Touch, OS, tablet, and graphics drivers at latest available AFAIK.

Photoshop 21 works fine.

Tried turning off Graphics Processor and that seems so be ok. Set to basic, a PSD opens but when trying to close it, Photoshop 22 crashes. I'm working remotely so I couldn't spend any time trying permutations of the various settings.

System Info below:


Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63  x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.546
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3193 MHz
Built-in memory: 16307 MB
Free memory: 10443 MB
Memory available to Photoshop: 14918 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.34.1.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.60.8
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 60 seconds
Native GPU: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Wintab Digitizer Services
    Spec Version 1.4
    Impl Version 1.39
    Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
"4.5"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2032
glgpu[0].GLName="AMD Radeon(TM) HD 7650A Graphics"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="15.201.1101.1001"
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll"
glgpu[0].GLDriverDate="20150814000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon(TM) HD 7650A Graphics"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 2.0 AMD-APP (1800.11)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2147
clgpu[0].CLName="Turks"
clgpu[0].CLVendor="AMD"
clgpu[0].CLBandwidth=2.100000e+10
clgpu[0].CLCompute=53.546249
License Type: Subscription
Serial number: 96040053483696574196
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\**********\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 930.9G, 479.0G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/09/05-01:11:23   79.623884   79.623884
   AdbePM.dll   PatchMatch 2020/09/29:17:00:06   1.624362   1.624362
   AdobeLinguistic.dll   Adobe Linguisitc Library   developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/08/08-01:12:48   79.395135   79.395135
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.68.49183   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.623146   79.623146
   AdobeXMP.dll   Adobe XMP Core 2020/07/10-22:06:53   79.164488   79.164488
   AdobeXMPFiles.dll   Adobe XMP Files 2020/07/10-22:06:53   79.164488   79.164488
   AdobeXMPScript.dll   Adobe XMP Script 2020/07/10-22:06:53   79.164488   79.164488
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/09/05-01:11:23   79.623884   79.623884
   AID.dll   AID DLL   1.0.0.12   
   AIDE.dll   AIDE 2020/08/10-16:30:32   79.623154   79.623154
   ARE.dll   ARE 2020/09/05-01:11:23   79.623884   79.623884
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/08/01-01:08:32   79.622927   79.622927
   AXEDOMCore.dll   AXEDOMCore 2020/08/01-01:08:32   79.622927   79.622927
   Bib.dll   BIB 2020/09/05-01:11:23   79.623884   79.623884
   BIBUtils.dll   BIBUtils 2020/09/05-01:11:23   79.623884   79.623884
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   CoolType.dll   CoolType 2020/09/05-01:11:23   79.623884   79.623884
   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0   
   DirectML.dll   DirectML Redistributable Library   1.0.200514-0504.1.redist-dml-2.1.0.dcd3712   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-4.1.2.214   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icudt66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   icuuc66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2020/06/29-16:59:49   79.275695   79.275695
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   LogSession.dll   LogSession   8.1.0.68.49183   
   mediacoreif.dll   photoshopdva   12.1.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   MPS.dll   MPS 2020/08/10-16:30:32   79.623129   79.623129
   onnxruntime.dll   Microsoft® Windows® Operating System   1.3.20200515.1.eb5da13   
   opencv_world440.dll   OpenCV library   4.4.0   
   Photoshop.dll   Adobe Photoshop 2021   22.0   
   Plugin.dll   Adobe Photoshop 2021   22.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.0.0.80   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.0   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.623146   79.623146
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   6.5.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.5.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 16.0.0.4539038   16.0.0.4539038
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.1.2.214


Required plugins:

   Accented Edges 22.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 22.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 22.0 - from the file “Filter Gallery.8bf”
   Average 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Average.8bf”
   Bas Relief 22.0 - from the file “Filter Gallery.8bf”
   BMP 22.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 13.0 - from the file “Camera Raw.8bi”
   Camera Raw Filter 13.0 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 22.0 - from the file “Filter Gallery.8bf”
   Charcoal 22.0 - from the file “Filter Gallery.8bf”
   Chrome 22.0 - from the file “Filter Gallery.8bf”
   Cineon 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Cineon.8bi”
   Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
   Color Halftone 22.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 22.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 22.0 - from the file “Filter Gallery.8bf”
   Craquelure 22.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 22.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 22.0 - from the file “Filter Gallery.8bf”
   Crystallize 22.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 22.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 22.0 - from the file “Filter Gallery.8bf”
   De-Interlace 22.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 22.0 - from the file “Dicom.8bi”
   Difference Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
   Diffuse Glow 22.0 - from the file “Filter Gallery.8bf”
   Displace 22.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 22.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “EazelAcquire.8ba”
   Entropy 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Export Color Lookup Tables 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
   Extrude 22.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “FastCore.8bx”
   Fibers 22.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 22.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 22.0 - from the file “Filter Gallery.8bf”
   Fresco 22.0 - from the file “Filter Gallery.8bf”
   Glass 22.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 22.0 - from the file “Filter Gallery.8bf”
   Grain 22.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 22.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 22.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 22.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 22.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 22.0 - from the file “Standard MultiPlugin.8bf”
   IGES 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
   Ink Outlines 22.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 22.0 - from the file “JPEG2000.8bi”
   Kurtosis 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Lens Blur 22.0 - from the file “Lens Blur.8bf”
   Lens Correction 22.0 - from the file “Lens Correction.8bf”
   Lens Flare 22.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 22.0 - from the file “Liquify.8bf”
   Matlab Operation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
   Maximum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Mean 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Measurement Core 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MeasurementCore.8me”
   Median 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Mezzotint 22.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   MMXCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MMXCore.8bx”
   Mosaic Tiles 22.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MultiProcessor Support.8bx”
   Neon Glow 22.0 - from the file “Filter Gallery.8bf”
   Note Paper 22.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “NTSC Colors.8bf”
   Ocean Ripple 22.0 - from the file “Filter Gallery.8bf”
   OpenEXR 22.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 22.0 - from the file “Filter Gallery.8bf”
   Palette Knife 22.0 - from the file “Filter Gallery.8bf”
   Patchwork 22.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 22.0 - from the file “Standard MultiPlugin.8bf”
   PCX 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PCX.8bi”
   Photocopy 22.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
   Pinch 22.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Pixar.8bi”
   Plaster 22.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 22.0 - from the file “Filter Gallery.8bf”
   Pointillize 22.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 22.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PBM.8bi”
   Poster Edges 22.0 - from the file “Filter Gallery.8bf”
   PRC 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
   Radial Blur 22.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Radiance.8bi”
   Range 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Render Color Lookup Grid 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
   Reticulation 22.0 - from the file “Filter Gallery.8bf”
   Ripple 22.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 22.0 - from the file “Filter Gallery.8bf”
   Save for Web 22.0 - from the file “Save for Web.8be”
   ScriptingSupport 22.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 22.0 - from the file “Shake Reduction.8bf”
   Shear 22.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Smart Blur 22.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 22.0 - from the file “Filter Gallery.8bf”
   Solarize 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Solarize.8bf”
   Spaces 22.0 - from the file “Spaces.8li”
   Spatter 22.0 - from the file “Filter Gallery.8bf”
   Spherize 22.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 22.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 22.0 - from the file “Filter Gallery.8bf”
   Stained Glass 22.0 - from the file “Filter Gallery.8bf”
   Stamp 22.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Sumi-e 22.0 - from the file “Filter Gallery.8bf”
   Summation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Targa 22.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 22.0 - from the file “Filter Gallery.8bf”
   Tiles 22.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 22.0 - from the file “Filter Gallery.8bf”
   Twirl 22.0 - from the file “Standard MultiPlugin.8bf”
   U3D 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
   Underpainting 22.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 22.0 - from the file “VanishingPoint.8bf”
   Variance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
   Water Paper 22.0 - from the file “Filter Gallery.8bf”
   Watercolor 22.0 - from the file “Filter Gallery.8bf”
   Wave 22.0 - from the file “Standard MultiPlugin.8bf”
   WIA Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WIASupport.8li”
   Wind 22.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WBMP.8bi”
   ZigZag 22.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start (L) 3.7.0.128 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.7.0\"
CDO: 1.76.9
        CmdN: 1.5.14
        CDP: 1.100.15
   com.adobe.unifiedpanel (L) 1.0.5.4 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   com.adobe.nfp.gallery (P) 1.2.99.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   com.adobe.pluginspanel (P) 1.0.50.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   New Document  3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchaseTypekit.html”
   Home  2.14.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.14.0\index.html?v=2.14.0.22”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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LEGEND ,
Oct 21, 2020 Oct 21, 2020

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Not sure about the forum quirks. Apologies if something happened.

It looks like you're in the same boat though with hardware from ~2012. Unfortunately this is a very old card that we no longer support. If you want to keep using this card I would recommend that you either
1) disable the gpu in preferences > performance > use graphics processor OFF

alternatively if you want to continue using GPU features with your current card
2) downgrade to an earlier version of photoshop that still supports that very early video card.

Alternatively if you want to make use of the latest features of photoshop I would recommend that you purchase new hardware - we support 4 years of backwards compatibility.

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Adobe Community Professional ,
Oct 22, 2020 Oct 22, 2020

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This is a work computer and they aren't likely to buy me anything newer. It would be nice if an update fixed this.

At home I have a 2012 Mac mini with integrated Intel HD4000 and that works fine even with Graphics Acceleration on and set to Advanced, under Mojave.

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LEGEND ,
Oct 22, 2020 Oct 22, 2020

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Yup, I found myself in the same boat. Work computer that upgraded Photoshop and I spent the better part of this morning finding out it no longer supports Adobe upgrades. So, now we spend $50 a month just to keep older versions active without benefit of application upgrades...not without going through hardware expenditures as well.

Nice.

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LEGEND ,
Oct 22, 2020 Oct 22, 2020

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I am having the same problem as stated in the above comments . I turned off the graphics and it works fine. Went into Windows 10 and it said my card was current. Turned it back on on PS and it crashed. How do I revert to a previous edition on CC

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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@Lumigraphics looks like your driver is super old.

 

glgpu[0].GLDriverDate="20150814000000.000000-000"

 

Have you tried updating that prior to trying all the trouble shooting steps?

 

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Oct 23, 2020 Oct 23, 2020

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Have you tried updating your drivers and then following the troubleshooting steps?

From your system info

glgpu[0].GLDriverVersion="10.18.10.4885"

Looked up your GPU. It appears Intel has deprecated this hardware but there are updated drivers. 

https://www.intel.com/content/www/us/en/support/articles/000005733/graphics.html

Troubleshooting steps

https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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@david_bo You have a few things going on. You have two cards:

nativegpu[0].NativeName="4089:NVIDIA Quadro K2000D"

and 

glgpu[0].GLName="Intel(R) HD Graphics 4000"

And it looks like you're using an old version of the Intel driver for both cards:

glgpu[0].GLDriverDate="20171211000000.000000-000"

See all the steps here including step 7 to deal with system with more than one card: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertrouble...


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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Also, the benchmark for the Quadro K2000D is ~700. Your best bet would be to throw a new card in the machine. There are lots of great newer cards that score over well over 2000 and are very affordable. 


Senior Product Manager - Customer Advocacy - Digital Imaging

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