Participant

P: Program error with actions that have save command in 24.3

Forum|Forum|2 years ago
March 18, 2023
141 replies
48500 views

After updating photoshop to 24.3.0 it throws a save error if I have a save in action.

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Jqqerry

Inspiring

PS version 24.3, Window10

Steps to reproduce:

... Covert Smart Object any layer
... Double click(=Edit Content). (In psb file change to 16bit mode)
... When finish what i want, save and close PSB. it's done.

Expected result: If work well, normally psb is gone, i have got just smartobject layer.
Actual result: Save is fail. If i manually save and close, it works.

But if i use Action, it's fail.

Action is nothing special. Very Simple Step.

1. save ---- An error has already occurred here before moving on to the next step

2. close

3. Rasterize current Layer

I checked that this happens to all jpg, raw, and psd files.

And all other versions work fine except 24.3. So I rolled back.

Jqqerry

Inspiring

Of course, before I rollback, I reset the configuration and tried various Photoshop issue solutions that I knew. (Administrative rights also)
So, it's bug

kevin_todora

Known Participant

I'm trying to be concise as possible but please forgive me if I leave anything out. After updating Photoshop yesterday on my M1 Mac Studio (system 13.2.1) I tried to run a basic batch process on a folder of tifs that had one adjustment layer. The batch ran as flatten, smart sharpen, and then they were saved as a new tif and a separate jpg onto a folder on my desktop. Was able to record the action just fine but when trying to run batch I get an error. "Could not complete the command because of a program error." There was a button labeled "learn how to fix this" and when clicking it gave suggestions for fixing. I went through the motions suggested but nothing seems to help. I made sure photoshop was up to date and checked disk permissions but nothing helped. there was also a suggestion to "Hide all layers in the Layers panel then Save again" but since this was a flattened file this was not applicable. Tried mutiple times creating the action as well as variations. Nothing helped. I am about to revert to an older version of photoshop.

Not sure if this is widespread or just me.

-Kevin Todora

kevin_todora

Known Participant

UPDATE! : rolled back to Photoshop version 24.2.0 and the batch runs fine.

-Kevin Todora

L

LatelyInsertKeyhole

Participant

I get exactly the same thing today, photoshop updated this morning. I have several actions that finish with a save, and they all fail. It pops up the dialog box "Could not complete the command because of a program error."

The simplest action I have is just a save (Control-S) and close (Control-W)

Note that is even fails if the image hasn't been modified, so the save isn't doing anything.

E

Eric29031008fgsf

Participant

Existing actions crash using the 'Save' command in version 24.3.0!

Saving is not working in ATN?

Kevin Stohlmeyer

Community Expert

Hi @Eric29031008fgsf go to Preferences/File Handling and make sure "Enable Legacy Save As" is checked and try again.

TVNshack

Participating Frequently

Hello,

All my actions that contain a "Save" (not Save As) step fail and halt with this error modall: "Could not complete the command because of a program error". Independent "Save" works as usual. Only in an Action saving fails.
I've made sure Photoshop was allowed Full Disk access. I've even rebooted my Mac.

I've reverted to 24.2 and it works back again, hopefully. Thanks for allowing reverting to a previous version.

I've also tryied with the latest Beta ... same problem.

Pleas fix this issue otherwise I'm stuck with V24.2 for long.
Best regards,

Thierry

Kevin Stohlmeyer

Community Expert

Hi @TVNshack did you re-record or update your action after updating?

Did you confirm under Preferences/File Handling that "Use Legacy Save As" is checked?

K

KPig

Participant

I have a long list of recorded actions to help me resize images (I use these every day!), but since the latest photoshop update, each one of them is failing when it gets to the 'Save' command.

Ideas, please?!

Ranjisha Sengupta

Legend

Hi @KPig

Thanks for reaching out.

Would you mind sharing more details on this? Do you see any error messages?

What is the action about?

Please try saving the files to Cloud and let us know if that helps.

Best,

Ranjisha

c.pfaffenbichler

Community Expert

@Bojan Živković11378569 , its’s about a plain »Save« as recorded in an Action or inserted from the Menu Items.

S

SJW7

Participating Frequently

Hello,

Since the update I installed yesterday 'save' does not work as part of an action anymore 😩, any ideas?

Using a 2023 Macbook Pro - Apple Silicon Apple M2 Max 96GB RAM and 1.83TB free space.

It worked fine before the update, I tried re-recording this very simple action and it still doesn't work.

Cheers SJ

Photoshop_Save_Error_Rcrd.zip