P: PS 2025 Could Not Complete Request because LoadDeepFontCache in GetDeepFontCache Failed

[gaston_527]

Hola! tengo el mismo problema, borrando las carpetas FontFeatureCache y  CT Font Cache el problema parece solucionarse. Pero una vez que se vuelve a abrir el problema regresa. Alguien ha podido solucionarlo definitivamente?

[Marcus5FAD]

Getting this error when trying to load up font list

Have uninstalled all installed fonts

Ran Photoshop font test script

Cleared PS font cache and Windows font cache

Help please!

[J453]

If you go to Type > Font Preview > and set to "None" and relaunch Photoshop, does the error go away?

[Marcus5FAD]

Hi Jeffrey,

Thanks for your response - unfortunately that did not work.

Other fixes I have tried, deleting CT font cache, deleted temp files (including recycle bin)

Disabled adobe fonts

Fresh Photoshop install

I can't seem to fix this issue or at least find a workaround

[Marcus5FAD]

Anyone???

[J453]

Two things to try:

Let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

The second thing to try is: Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

[Marcus5FAD]

Thanks for the response,

Resetting preferences has worked over the last day or two - not 100% everytime but it seems to be the best way of getting around the issue. Obviously, its not ideal so could you take a look at my settings folder perhaps? How would I go about sending this over to you?

[J453]

Use CC files or dropbox to share a download link.

[Marcus5FAD]

https://www.dropbox.com/scl/fo/k2xfvhlm1tne7nf8i31p7/h?dl=0&rlkey=0v7e4umtchoaou4shuqt09g6e

[VinodBalakrishnan]

@Marcus5FAD 
Can you follow these steps to clear deep font cache too?

Delete all Photoshop font cache files

The Photoshop font cache contains the enumerated list of fonts and font features installed to the system that Photoshop can use. Deleting this font cache file will allow Photoshop to create a new one.

MACOS

• Quit Photoshop and the Creative Cloud desktop app

• Navigate to: /Users/[user name]/Library/Application Support/Adobe/Adobe Photoshop
  For help navigating to this hidden user folder, see Can't see user library files in macOS.

• Delete the CT Font Cache  and FontFeatureCache folder and empty the Trash

WINDOWS

• Exit Photoshop and the Creative Cloud desktop app

• Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
• Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin

[Aqsa Kiran5E60]

I am continuosly getting this error message when i try to add text and change the font from whatever photoshop has decided to use as defualt. I have tried clearing both my windows and photoshop font caches but it does not seem to work. I'm using photoshop 2022 if that is of any help. 

[Kevin Stohlmeyer]

Follow the steps outlined in this post:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-font-issue-could-not-comple...

Reset your Photoshop preferences first (Go to Photoshop preferences/General and click "Reset preferences on quit" and relaunch).

If that does not work, clear your PS Font caches.

MACOS

• Quit Photoshop and the Creative Cloud desktop app

• Navigate to: /Users/[user name]/Library/Application Support/Adobe/Adobe Photoshop
  For help navigating to this hidden user folder, see Can't see user library files in macOS.

• Delete the CT Font Cache  and FontFeatureCache folder and empty the Trash

WINDOWS

• Exit Photoshop and the Creative Cloud desktop app

• Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
• Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin

[Ever25756125j8ek]

Hola, al tratar de seleccionar otra tipografia se produce un error y salta un aviso con el siguiente mensaje "No se ha podido cumplir because loaddeepfontcache in getdeepfontcache failed". ¿Alguien sabe como solucionarlo?... Intente eliminando la cache de la fuentes pero no se soluciono... Muchas Gracias

[Myra Ferguson]

You might try the recommendations from this thread:

• Photoshop Font Issue [Could not complete your request because loaddeepfont cache in getdeepfontcache

[Walms95]

Hey, so I have had this error on my fonts all the time recently it says " Could not complete your request because the LoadDeepfontcache in GetDeepfontcache failed. Now i have been in contact with Adobe about this before! I have tried re installing photoshop going back to older ones, my photoshop is up to date and i use WINDOWS 11, I have cleared the font cache and the fonts with .dat files. When I reset preferences it works till I then close photoshop and re open then it doesn't work again. I need proper fix and help rather than the same stuff I have been told which is all basics such as re installing or resetting preferences I used this everyday for my job and it's becoming a nightmare.

I do have some Adobe fonts installed what auto sync and some i installed myself not sure if i have one faulty font but like I said it does work when i reset prefences briefly till i reset my pc.

Any help would be great!

Thanks 

[CShubert]

Hi @Walms95 sorry to hear this.  We don't want to insult what you have gone through, so we want to make sure from you contact with support AND the other steps you say you have done. is there anything on this list you have NOT tried?
https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Instead of resetting prefs, have you manually restored?

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

[CShubert]

A couple things we see in your sysinfo: You should set your RAM for Ps to no more than 70% as a rule and your gpu driver is 7 months old, it would be a good idea to update this if there is one.

Will see if the team has any other suggestions for this font issue showing up after resetting prefs.

Thank you,

[Walms95]

Hey, thanks for getting back to me I have updated and change back to 70% but hasn't changed anything, I noticed somthing may be nothing to do with it but I had a photoshop 2021 folder with nothing it in but CT font cache which i deleted then loaded up Photoshop 2022 ( updated ) which i use then the ct font cache folder was re created in a adobe 2021 folder so I'm not sure what is going on here might be this may not be i don't know but the folder keeps re appearing even though i don't have 2021 anymore

[CShubert]

Thank you for the update @Walms95, the team has asked you to:

Quit Ps then delete the folder \Users\USER_NAME\AppData\Roaming\Adobe\Adobe Photoshop 2022\FontFeatureCache\DeepFont. It should fix the problem.  Make sure you quit Ps first, then delete the folder.

Thank you,

[Walms95]

Hey thanks for the response again, I quit photoshop deleted the folder still didn't do anything, the only fix is resetting preferences works fine all day then when i shutdown my pc and re load the next day the error re appears

[CShubert]

Ok @Walms95 a couple more questions... you state in the OP that you are on Win11, but in your sysinfo it shows Win10?
Operating System: Windows 10 64-bit
Version: 10 6.2.9200.978

Could you record a video and share of what you are seeing in this process for the team to see?

Thank you,

[Walms95]

Hey defiantly windows 11 not sure why it thinks I'm on windows 10 I recently did a fresh install to 

[Walms95]

i sometimes get this on creative cloud also then log out and back in then it works i don't know what is going on with adobe at the moment it just doesn't like windows 11 as both only happened on windows 11 

[Walms95]

How do i upload videos to here sorry?

[CShubert]

Sorry I didn't offer a how to on the video upload... you can either click on the filmstrip icon above: 

Or you could post to YouTube and share the link, or Dropbox or any other way you might share files like this.

Curious if this computer is a dual boot, or if more than one account is on it...?  Trying to find out what may be at play here and why your OS shows Wind11 but your CC sysinfo shows Win10.

Thank you,

[Walms95]

If by dual boot you mean windows boots from a ssd yeah rather than hard drive