P: PS 25.12 on MacOS 15 Menu Buttons wont work after using Camera Raw Filter (Intel Macs)

[Patty248993045taj]

MacOS Sequoia 15

Photoshop 2024 and Photoshop (Beta)

Top menu not working after opening camera raw filter from Photoshop, making an edit and going back to Photoshop. 

Steps to reproduce
Open an image in Photoshop, make edits as usual

Select Filter > Camera Raw Filter

Make an edit, like adding a Vignette
Click OK to go back to image
Click on any item in the top menu - nothing is clickable

Must force quit application and reopen for menu items to be clickable again

[Ged_Traynor]

@Patty248993045taj Photoshop version 2024 has not yet been tested to run on MacOS Sequoia 15 as far as I'm aware, you can try manually resetting your Photoshop preferences to see if that helps
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

[Lumigraphics]

Working fine here.

[Patty248993045taj]

How would resetting preferences change the functionality of top menu bar? I am talking about the File, Edit, Image, Layer, etc. Not the tools menu.  

Unfortunately, I am unable to try until Monday.  I am also going to check using keystrokes.  

[volkan_0021]

I have the same problem since the update came. There should be an urgent solution to this.

[mglush]

Hi!

Here is some information on upgrading to Squoia that might be of help: https://helpx.adobe.com/download-install/kb/macos-sequoia-compatibility-common-issues.html

Did you try resetting your preferences as Ged suggested? 

Michelle

[volkan_0021]

There is no solution-oriented information in this link.

[Sameer K]

Hey, @Patty248993045taj & @volkan_0021. Welcome to the Photoshop Community. We'll need more info to help you figure this out.

Please share screenshots, or video of the reported behavior along with the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here. 

I'll move this to discussions for now. We've tried to recreate this on macOS 15.0 on an MBP, and Photoshop worked as expected. As of now, Photoshop v25.12 and later are compatible with macOS Sequoia.

Thanks!

Sameer K

[Lumigraphics]

Its working fine for me on both Intel and Apple Silicon. I haven't seen the AMD graphics problem so far on the Intel machine, either.

[michaelgc]

I have the same issues as PattyBuch.  On my MacBook Pro, here's what's working and what isn't:

Mike

[Patty248993045taj]

Attached is the video and System Info.
I had uninstalled Adobe and reinstalled to see if that would help.  It did not.  

To get it to start working again, I have to force quite and reopen.  Unable to save anything.  

[Jeff Arola]

Anyone having this issue, try a Photoshop preferences reset as was suggested at the very start of this thread by Ged_Traynor.

https://helpx.adobe.com/photoshop/using/preferences.html

[Jeff Arola]

Another thing to try is Skip loading optional and third-party plug-ins and see if the issue is still there.

https://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-troubleshooting.html

[NB, colourmanagement]

Anyone still havingthis issue 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

1. Quit Photoshop.
   
   
2. Navigate to Photoshop's Preferences folder.
   macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
   Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
   
    
   Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings
   
   
4. Open Photoshop.
   
    New preferences files will be created in their original location.
   

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

Help others by clicking "Correct Answer" if the question is answered.

Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

[michaelgc]

Thank you, Jeff, for your suggestion for the reset.  I just did that and, unfortunately, it didn't work for me.

Mike

[Patty248993045taj]

@Jeff Arola - thanks for the suggestion.  I just tried it, and that did not work.  

[Patty248993045taj]

@NB, colourmanagement - I did a complete uninstall and reinstall of Photoshop, twice, and it still isn't working for me.  @Sameer K - are you any closer to figuring this out?  I really need to do some work with Photoshop. Thank you!

[michaelgc]

I did uninstall/reinstall, too, and had no luck with fixing the issue.

Mike

[NB, colourmanagement]

@michaelgc if you didn't already, please try following the comprehensive reset process I described above. It has worked for many people with hard to solve issues. 

I hope this helps neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right' google me "neil barstow colourmanagement" for lots of free articles on colour management Help others by clicking "Correct Answer" if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts. 

[Lumigraphics]

You probably have some other issue that is specific to your computer setup, since this isn't a universal problem. Photoshop is working correctly for me on both Intel and M1 Macs..

[Patty248993045taj]

@Sameer K @NB, colourmanagement 

I have completed the below suggestions and I am still unable to use the Photoshop Top Menu Bar after I use the Filter > Camera Raw Filter tool and go back to the image.The only way I can use Photoshop again is to do a Force Quit to reopen the application. I uploaded a screen capture of the process in another post in this thread and sys info. 

1. Reset Photoshop Preferences
2. Removed the Preferences Folder
3. Allowed Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy
4. Unchecked Multithreaded Compositing - and restarted Photoshop.
5. Uncheck "GPU Compositing" - then restarted Photoshop. 
6. Ran the Adobe CC cleaner tool, and reinstalled Photoshop for the 3rd time

[Patty248993045taj]

@volkan_0021 and @michaelgc - have you had any luck yet?  I still can't use it after trying everything

[normand43468280]

I experience this exact same problem with both Photoshop 2024 and Photoshop Beta on both my MacBook Pro (Intel chip) and my Mac Studio (M2 chip).  I have reset preferences with no effect.

[zhia06]

Opté por desinstalar Photoshop e instalando una versión anterior, así dejó de darme ese error. 

[zhia06]

Opté por desinstalar Photoshop e instalando una versión anterior, así dejó de darme ese error. 

[michaelgc]

Yesterday, I hacked at Photoshop for over five hours doing most of what you just posted.  No joy.

Mike