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P: PS 26.0 Expand your toolkit with Creative Cloud All Apps pop-up at launch (Nov)

Community Beginner ,
Nov 05, 2024 Nov 05, 2024

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It doesnt matter what I select, this menu keeps popping up. How do I get Adobe to quit spamming me with this?

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correct answers 1 Pinned Reply

Adobe Employee , Nov 06, 2024 Nov 06, 2024

Thanks to everyone who has reported this bug. Please follow this post for updates. 

Status Investigating

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Participant ,
Jul 27, 2023 Jul 27, 2023

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How can I make this go away?  Pops up at every start of photoshop and even checking "dont show again" does not work

 

Screen 2023-07-27 at 18.06.17.jpg

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Adobe Employee ,
Jul 27, 2023 Jul 27, 2023

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Hi @bigbobbyd 

 

I can imagine how inconvenient this must be for you. Let's explore some options to resolve the issue.

Do you get this screen at the launch of Photoshop? Which version of the application have you installed? Have you tried any troubleshooting steps so far?

Please try re-installing the application and let us know if it helps!

 

Best,

Ranjisha

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Participant ,
Jul 27, 2023 Jul 27, 2023

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So, I have tried uninstalling also removing my plug-ins and settings and I still have this screen open upon every start of photoshop.  I have tried clicking on "Dont show again" with the option of maybe later...Upgrade now and clicking on the red close window button, there is no change.  Pop up every start of the application.

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Participant ,
Jul 27, 2023 Jul 27, 2023

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I even tried installing in a different language, this failed to resolve the issue as well.  Why would anyone program this into photoshop??

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Participant ,
Jul 27, 2023 Jul 27, 2023

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Do you get this screen at the launch of Photoshop?

 

 

YES, at every launch of Photoshop.

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Participant ,
Jul 27, 2023 Jul 27, 2023

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I have now uninstalled Photoshop and installed Photoshop-Beta

 

Have exactly the same issue. 

 

Is this isolated to just me??????

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Explorer ,
Jul 27, 2023 Jul 27, 2023

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I am also having this same problem. Clicking the "Don't show again" checkbox does nothing. This pop-up still appears every time I start photoshop.

Super annoying, what reason is there to force this onto paying customers?

 

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Explorer ,
Jul 27, 2023 Jul 27, 2023

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Screenshot 2023-07-27 at 11.04.29 PM.pngThe above pop-up window will NOT go away even after clicking the "Don't show again" checkbox. It appears EVERY TIME PHOTOSHOP IS LAUNCHED. This needs to STOP.

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Community Beginner ,
Jul 28, 2023 Jul 28, 2023

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Bonjour,

 

Sur la nouvelle version de photoshop au démarrage de celui ci un gros message nous incitant a changer d'abonnement s'ouvre. Je clique bien sur Don't show again mais ça change rien, le message s'affiche toujours à l'ouverture du logiciel, et c'est plutôt pénible de devoir fermer une fenêtre qui ne m'intéresse pas à chaque foi que je dois le démarrer pour travailler.

Je ne sais pas si c'est un bug ou si il y a une autre option que je n'ai pas trouver pour le désactiver.

 

Merci d'avance

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Participant ,
Jul 29, 2023 Jul 29, 2023

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Looks like this is now resloved...at least after the latest update I no longer get this message 👍

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New Here ,
Sep 14, 2023 Sep 14, 2023

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Seems to be back, at least for me.  I've tried updating, I've tried going back to older versions, but it just won't go away.  wtf

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New Here ,
Sep 15, 2023 Sep 15, 2023

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I have the same issue. It won't go away. 

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New Here ,
Sep 23, 2023 Sep 23, 2023

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I am also having this issue, and it is super frustrating. Doesn't matter if I use the Beta or the regular version of Photoshop, I get this same nagging window every single time it is opened. The "Don't show again" box does nothing, so why is it there? And why are we getting this endless nag anyhow when we are paying customers? 

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New Here ,
Dec 14, 2023 Dec 14, 2023

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It wasn't just you. I had the same issue and it frankly really  annoyed me. I have all my comms preferences set to no contact and Adobe pull this stunt. 3 hours I spent with support yesterday with no resolution to the issue - monumental waste of time on my part and for adobe staff. Now resolved though after updating PS and a reboot,

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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Hi, did you try to log off then log back in your CC application? Is it on the US english version?

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Participant ,
Dec 20, 2023 Dec 20, 2023

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this is back...friggen stupid 

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Participant ,
Dec 20, 2023 Dec 20, 2023

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yeah, I am having the same problem....AGAIN..

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New Here ,
Dec 30, 2023 Dec 30, 2023

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Just updated to 25.3.1 expecting this issue to be fixed.

No such luck.

This is so annoying! Marketing seems more important than existing customers.

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New Here ,
Jan 22, 2024 Jan 22, 2024

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As of today, this notification started appearing every time Photoshop is launched. I have a licensed program, paid for a year in advance. How can I get rid of this window? Checking the "Don't show again" box doesn't help.

 

Скриншот 22.01.24_16.25.19.jpg

 

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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@George1206 similar issues have been noted in the past and it came down to user profile names having special (non western) characters in the ID.

If this isn't the case let us know.

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New Here ,
Jan 22, 2024 Jan 22, 2024

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@Kevin Stohlmeyer I didn't have a first and last name on my profile at all. I added them consisting of western characters, but nothing changed. The ad window still appears.

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New Here ,
Jan 28, 2024 Jan 28, 2024

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Updated to the latest version of Photoshop yesterday. The advertising window disappeared. Today I go to Photoshop, it appeared again and so on every time I start the program. Adobe, what is wrong with you? Even on pirate versions of this was not such a thing, and here I bought a license and suffer from this f**ing ads! Why do you do this to your customers????

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New Here ,
Feb 02, 2024 Feb 02, 2024

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I know Adobe is famous for robbing creatives blind and demanding every last cent out of us every chance they get, but this is getting out hand...

 

Ever since installing Photoshop 25.4, EVERY TIME I run it now, it shows a nearly full-screen message IMPLORING me to upgrade to a full Creative Cloud plan for almost $79 CAD/month!

 

Adobe, let me be CRYSTAL clear here... I am subscribed to EXACTLY the plan I want and am willing to pay for, the Photography (20GB) plan, AND DO NOT WANT OR NEED THE OTHER PLANS!!!

 

You include a check box that states "Don't show again", well guess what? I CAN'T MAKE IT STOP!!!

 

FIX THIS!!!!!!

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Engaged ,
Feb 02, 2024 Feb 02, 2024

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You can call Adobe support at (800) 833-6687.  They will have you do the following:

  • Uninstall and reinstall Photoshop: using Creative C Lud Application.

 

If that does not work they will have you

  • Reset Preferences:
    This is a drastic step because you need to make copies of:
    1. All your custom settings under Edit/Preferences
    2. Your Actions
    3. Your Presets
    4. Some other things as well

 

Be careful if they have you do step #2 to make sure they are thorough and that they are able to restore the program to operate the way it was before your call: except for the add!

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Community Beginner ,
Feb 27, 2024 Feb 27, 2024

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Happy to inform this is still happening. Don't show again button is there to annoy people into cancelling their subscriptions, which I'm at the edge of.

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