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Garconis
Garconis
Known Participant
July 7, 2011

P: "Adobe Community Help" keeps popping open (Windows)

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

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    437 commentaires

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    F
    FeedbackCommunityMember
    Inspiring
    November 28, 2012
    @2887809 & Ben: I have seen it occur when I take my work PC home with me and I usually do not take both monitors...if that helps. Might not be diagnostically helpful however because I generally have 2 monitors connected.

    Would be hard to believe Adobe wouldn't be testing for bugs in a 2 or more display scenario.
    J
    justinl64622534
    Participating Frequently
    November 28, 2012
    It may be easier to ask if anyone DOESN'T run dual displays. It seems like that could be a common thread.

    Re: the video card- I use an NVIDIA GeForce GTX 550 Ti - so I don't think it's just tied to a particular video card since you are running an ATI card and are having the same problem.
    A
    Anonymous
    November 28, 2012
    I do run dual displays, and have for as long as I've seen this error.

    I only run MSE for antivirus, if anything at all.

    I've also had ATI/AMD Radeon series GPUs during that time... 5850, 6850, 6950, 7970. I don't remember if I got it on my old nVidia 9800GT or not...

    I've seen AMD drivers not work when I upgraded to the 7970 at home... the entire canvas would turn black with the 12.6/12.8 drivers, but no crashes.
    Garconis
    GarconisAuteur
    Known Participant
    November 28, 2012
    I also run dual monitors. Does EVERYONE here run duallys? I doubt it.
    Garconis
    GarconisAuteur
    Known Participant
    November 28, 2012
    I had 88 when I checked. But then again, my workplace likes to stalk us. And defend us.
    J
    JWebby
    Participating Frequently
    November 28, 2012
    90 processes, wow, might cleanout startup in msconfig. I have like 40.
    J
    JWebby
    Participating Frequently
    November 28, 2012
    The only way I can keep this problem under control is to uncheck "Use Graphics Processor" under Performance.

    The only thing in common with my older machines was they were Windows x64 and I ran dual monitors. Nothing Else.

    All new hardware, to test, nothing but the necessities:
    i5-3570K (no hyperthreading)
    MSI: Z77A-GD65 Motherboard
    Vertex 4 256GB
    XFX FX-785A-CNFC Video Card - HD 7850, 2GB GDDR5
    16GB DDR3
    Dual monitors, 1 on HDMI, 1 on HDMI to DVI cable.
    I have tested with one monitor, same results.

    Fresh format and installation of Win7x64.
    Installed all important Windows Updates
    Install latest Intel inf chipset drivers (from the Intel site).
    Installed all other drivers from, latest from mfg sites.
    Install Photoshop CS6 and it's updates, nothing else installed:
    Same results.

    I got so desperate that I wrote an Autohotkey script that will save every 10 seconds.
    annd63484057
    annd63484057
    Participating Frequently
    November 27, 2012
    This happened with a brand new computer, nothing but Chrome/Avast installed. 64-bit windows 7 professional and CS5 Photoshop. No add-ons all fresh installs. Intel Core i3-2120 CPU 3.3 GHz, OptiPlex 390, BIOS A05, 2/9/2012, SMBIOS version 2.6

    For me it's happened about 3 times in the last 6 months. It really screwed up one project so is the reason why I am interested in this resolution as I would prefer it to not happen randomly again.
    J
    justinl64622534
    Participating Frequently
    November 27, 2012
    I run Microsoft Security Essentials, but it is set to run during lunch (exact setting is Scheduled scan: Daily around 12:00pm (quick scan)).

    I'm set to an administrator on my local machine. All of the work computers are managed by Active Directory.

    In the task manager, I currently show 90 processes (I'm not sure how this number changes throughout the day- haven't monitored it much to be honest).
    F
    FeedbackCommunityMember
    Inspiring
    November 27, 2012
    What about utilities? It could be anything that might interfere with events...
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