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Garconis
Garconis
Known Participant
July 7, 2011

P: "Adobe Community Help" keeps popping open (Windows)

  • July 7, 2011
  • 437 replies
  • 11598 views

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...

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    437 replies

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    Brett N
    Adobe Employee
    Brett N
    Adobe Employee
    February 12, 2013
    That could be an interesting clue to what is causing that. I've never seen arh.exe running in my task manager. Everybody else, when this issue occurs, do you have arh.exe running your task manager?
    F
    FeedbackCommunityMember
    Inspiring
    February 9, 2013
    I have this same problem. Photoshop CS6, Windows 7 64, for me it wasnt happen on previous versions of Photoshop. The worst thing is that im loosing my work when photoshop is crashes.



    A
    Andrej Balaz
    Known Participant
    February 4, 2013
    I have exactly the same problem since years on end (since version 7 of Photoshop across three computers, from WinXP 32 to Win7 64, and two Wacoms). It happens for me sometimes in the Layer Styles dialog box. It happened a lot more in the past but with CS6 again, it happens more often. It simply opens millions of help windows and crashes.
    F
    FeedbackCommunityMember
    Inspiring
    February 4, 2013
    Got multi help windows for the first time. Didn't know this problem has been out there for years. When I use ALT-F4 to shut down Windows 7, I was prompted with what to do with arh.exe still running, to which of course I clicked on closing. My guess is there must be something that was kicking off arh.exe, which I assume is the photoshop help program and can be found in the photoshop folder. Is there anyone tried to rename this file or simply delete it? Photoshop online help has never been helpful anyway.
    Garconis
    GarconisAuthor
    Known Participant
    January 29, 2013
    Oh, Photoshop -- how I hate you.

    J
    Jakob_Kramer
    Participating Frequently
    January 16, 2013
    I have - all the time.
    I use Photoshop for colouring illustrations. I work in a cartoon-like style, so often I have only one layer and an A4-sized 300 DPI document. When I colour I use the color picker tool A LOT (I select colours and then open the color picker to modify the selected colours slightly for shading), and in this way I almost always hit the Wall of Help within around 45 minutes. Not always, but perhaps three out of four times.
    Garconis
    GarconisAuthor
    Known Participant
    January 16, 2013
    Then 30 minutes later (i.e., now) I get two Help tabs again. I had opened Photoshop and used the Recovered PSD file (then saved it myself). And have been working on that file for 30 mins now. After double-clicking a layer and opening the Layer Style window, 2 Help tabs opened in Chrome. Luckily no crash this time.
    Garconis
    GarconisAuthor
    Known Participant
    January 16, 2013
    Interesting. So it happened on a super simple document, but my guess is that somehow the "complex" document is what really caused the issue (don't ask me how -- and don't ask Adobe, because they don't know).

    I would be curious if this happens to people WITHOUT complex documents. Has anyone had this issue with a PSD that only has a couple layers, and with less than an hour of Photoshop open time?
    Garconis
    GarconisAuthor
    Known Participant
    January 16, 2013
    Less than an hour into the work day and Photoshop crashed upon trying to edit a Layer Style, in a PSD of high layer count.
    A
    Anonymous
    January 14, 2013
    I double-clicked to set the color, and got the help-splosion.

    Super-simple document, 1 pasted-in bitmap layer and one basic vector shape. Those are literally the only 2 history entries for this document.

    One other document open, a fairly complex iPad UI mockup. Photoshop itself had been left open over the weekend (no documents open).

    CS6 x64, Win7, ATI HD 5850, 1st-gen i7.
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