2.5 out of a 3 yr paid subscription 'should be ample time to fix an issue. My photography careen path has been shunted from not exploring photography w/ subjects that require intricate features to edit ie. Hair, trees. You all can keep producing new features for other apps but can't fix the broken ones that you bill ppl for. 4 to 5 times over 2.5 years I get the some blah blah blah I will give it to my beoekend support tear and will email you w/ a fix. Guess who never received an email w/ a fix? I don't have a desktop. I only have the iPad Pro 12.9" 6th gen. Utterly disheartened IS HOW I FEEL AFTER BEING LET DOWN, LEFT BEHIND, IGNORED, WHILE STILL PAYING FOR THE ONLY THING THAT REALLY BROUGHT ME SOME TYPE OF ENTERTAINMENT IN THIS GARBAGE AZZ LIFE. THERE IS ABSOLUTELY NOTHING I HAVEN'T DONE THAT YOU ALL HAVE SUGGESTED AND THAT I'VE TRIED ON MY OWN. I'VE DELETED CLOSED THE ACCOUNT SIGNED BACK UP BOUGHT ANOTHER SUBSCRIPTION. ERASED THE DATA I'VE DONE EVERY THING THAT I COULD POSSIBLY DO TO FIX THIS ISSUE WITH EDGE SHIFT I THINK IT'S SAFE TO SAY AFTER 2 1/2 YEARS YOU ALL DON'T KNOW HOW TO FIX IT EITHER.
Adobe, it's beginning to look a lot like Christmas. Can we get this fixed? I've been nice all year long but I'm afraid I'll lose my sh*t. We need to expand/contract selections before doing Generative Fills. This is a major oversight.
What's funny ( but not) is today I. #I told them that after 2 years of them getting my $$ that they should've had this fixed by now and it they don't have a solution in 2 months I might be forced to take it to the next level. #2 fix the broken edge shift not working or to take down the tutorial explaining how to use edge shift under the refine edge submenu. LOL. The short version of this would've been "don't hold your Breath " * I told them to have AI fix it. M.Patterson
I came here for a solution to this same issue. Very discouraging to see that it was reported almost a year ago with no resolution. Indeed, the only reasonable conclusion is that they don't care.
Here's my customer service experiences.. ( groundhog day). After 11 months and 3 or 4 call in's.
I get ran through the gauntlet of the same troubleshooting steps that didn't work the last time
I'm put on hold while he looks @ notes, supervisor, community etc
They can't figure it out but they have a team working on it, it shouldn't be long and he'll call me when it's fixed. .
After all that hype, we hang up.. Check my email > case is closed> if I have any concerns. Call Customer
No follow ups, no emails, no compensation. I take that back.. I do get a heart felt email asking me for my feedback to help shape the future of PS express and to take a survey on it. It's insulting.
I sooo don't ever use PS express. Never... Only once or twice just trying it out. How can they keep introducing new features and not fix the current ones that are broken? My only conclusion to all of this is. They don't care
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