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89

P: Resolved (#202502040006) PS Generative Fill and Generative Expand not working

Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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AI generator is not working at all 

 

{Title updated by moderator}

Bug Fixed Locked
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correct answers 1 Correct answer

Community Expert , Feb 05, 2025 Feb 05, 2025

Hi Everyone - late yesterday the problem was resolved. If you are still having issues with Gen Fill/Firefly please start a new thread with all relevant details!

 

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correct answers 1 Pinned Reply

Adobe Employee , Feb 05, 2025 Feb 05, 2025

The issue is resolved, and the thread has been locked. If you see an issue, please feel free to start a new conversation with the required info.

Status Fixed

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replies 326 Replies 326
326 Comments
Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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I converted the original layer to a smart layer and it workedsmart layer.jpgexpand image

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Generative fill hasn't been working since this morning. While trying these, my credits have also run out. Please provide support on this matter

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New Here ,
Feb 04, 2025 Feb 04, 2025

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i m sorry does that mean there is a problem with adobe ?

 

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Explorer ,
Feb 04, 2025 Feb 04, 2025

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same here in SP - Brazil.   using  25.12.1 to use generate.

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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hi i can't use photoshop artificial intelligence for about 3 hours i get the error “something went wrong”. what could be the reason

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New Here ,
Feb 04, 2025 Feb 04, 2025

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I get error again and again.

Sans-titre-1.jpgexpand image

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New Here ,
Feb 04, 2025 Feb 04, 2025

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I still have this problem, do you still have?

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Same problem for me

Sans-titre-1.jpgexpand image

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Community Expert ,
Feb 04, 2025 Feb 04, 2025

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Yes its a server issue on the adobe side. Go to status.adobe.com for details.

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Screenshot 2025-02-04 alle 14.55.43.pngexpand image

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New Here ,
Feb 04, 2025 Feb 04, 2025

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same problem since yesterday... still haven't found a fix...

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Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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it's been registered as an issue on status.adobe.com, so keep track there to see if anything is fixed guys

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/generative-fill/m-p/15132036/page/5#M...

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Reverting to version 25.12.1 seems to work

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New Here ,
Feb 04, 2025 Feb 04, 2025

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It didn't work for me.((

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Contributor ,
Feb 04, 2025 Feb 04, 2025

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Check the Adobe Status page https://status.adobe.com/ to see when the issue will be fixed.

Meanwhile, you can install older version 25 of Photoshop to be able to work

[Thanks for the working tip to yann_9888].

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Generative fill error

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New Here ,
Feb 04, 2025 Feb 04, 2025

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i have same problem

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Adobe Employee ,
Feb 04, 2025 Feb 04, 2025

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The team is working on this outage. Feel free to track the status here: https://adobe.ly/4aNqKwx

 

Thanks, @Kevin Stohlmeyer, for being on top of this in the Community.

Sameer K

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Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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I was running into the same issue.  For me, there was a problem with Adobe, you can check at https://status.adobe.com/

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Mine has stopped working today too 

 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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I have the same problem. When will this be fixed؟

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New Here ,
Feb 04, 2025 Feb 04, 2025

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It is down for me and I really need it, not cool. 

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New Here ,
Feb 04, 2025 Feb 04, 2025

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same issue here, Egypt (PS v26.3 and beta 26.4 ), waiting for resolving

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Explorer ,
Feb 04, 2025 Feb 04, 2025

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If you're having issues with ps genfill since this morning, here's what worked for me:

Go to creative cloud , my apps, right click on photoshop, see versions and install an older version, 

 

the version that worked for me was v25.12.1

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Community Expert ,
Feb 04, 2025 Feb 04, 2025

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If you want to create actual vector data Illustrator’s »Image Trace« would seem like the proper option within Adobe’s software offerings. 

Otherwise could you please post screenshots with the pertinent Panels (Toolbar, Layers, Properties, Options Bar, …) visible to illustrate the issue? 

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