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jeremyc944940
Participating Frequently
October 18, 2017

P: Shortcuts using Alt key aren't working correctly (e.g. Alt-Backspace)

  • October 18, 2017
  • 116 replies
  • 3687 views

I need to press Alt-Backspace two times in a row to get it to fill foreground color after updating to CC 2018 this morning. Is there a setting change I need to make or is this a bug? Thanks for a quick reply. This is a big part of my job as a comic book colorist and driving me nuts today.

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116 replies

Jonny Shaw
Known Participant
November 9, 2017
This really should be fixed by now.  I understand 2018 was a fairly substantial update, but I also don't buy the response above from David about workflows.  Sure if it's an obscure command that is occasionally used but the alt key is used considerably by the default keyboard shortcuts and the majority are now broken.  Workarounds are not ideal because you are retraining muscle memory that when fixed will have to revert back.  Many simply don't have time to revert to previous versions reinstall settings layouts etc (since the sync feature was taken away as well, can take a while depending on how much customization has been made).

Hotfixes for vital issues like this should be sooner,  (if games can be launched then patched on day 1 or 2 why can't the CC suite?) I pay over £600 per year for the suite, CC is not cheap and your community of customers are losing time and revenue by working with broken software.  May seem pedantic but seconds over a day become minutes and hours over weeks/months.

There was a time when Adobe didn't have much competition for this field but that has changed.  I can already see myself working away from the program to competitors such as Affinity/Sketchbook/Pro Create etc.  This debacle is only going to push other customers in the same direction.

Whilst I had no issues with CC as a premise, Adobe still seems to have the same monopolistic  attitude that end users will have to put up with these problems.  Sorry but they won't.

If it's not fixed within the week I'll be sending an official complaint, and requesting compensation (as many other decent companies offer when these things arise).
Inspiring
November 8, 2017
David, it is being looked into as we speak. but if you look at all of the keyboard combinations available in PS you' realize it to be a daunting task. In the meantime there is a work around which is to hit backspace twice. alt+backspace+backspace
Inspiring
November 8, 2017
I've gone back to using Photoshop CC 2017 and will continue to do so until the problems are fixed.  Would be nice to have brush smoothing but alas we can't have everything (yet).  I understand that there are a number of things to test each time you roll out a new version, but surely a command as fundamental as Alt+Backspace should be at the top of the list?!
Inspiring
November 8, 2017
Ah, so I'm not the only one with this issue then. Actually you don't have to remove the whole extension, turning off events in File -> Scripts -> Script Events Manager... window is enough. I already wrote to Pixel Squid guys about this, hope they'll fix this soon.
Inspiring
November 8, 2017
actually I do. 😉 Thanks Sergey. Removing pixel squid worked like a charm. 
Inspiring
November 8, 2017
Maciej, do you by any chance have Pixel Squid extension installed? I had the same issue with tools switching back and forth and it was their script to blame
Inspiring
November 8, 2017
guys - for me it's not only the clt backspace. I experience a lot of shortcut problems. [ ] for resizing brushes doesn't work (well - actually it starts working after a few attempts). What i found is that when i  work with a Brush, change to Eraser and try to resize using [ ] - the tool reverts back to my previous tool (Brush). It is the same. when changing from eraser to Brush.  So it seems that the modifier shortcuts are stuck on a previously selected tool.  When i press the tool shortcut twice (eg. BB), and then try to resize, the [] shortcuts work.  
Roei Tzoref
Legend
November 6, 2017
2 workarounds:
1. press X to flip fill and back colors and then use Ctrl+Backspace (I kinda do this anyway as a force of habit...)

2. Press shift+backspace to the fill dialog. if it's set to foreground you only have to click enter... (it will remember the settings)
Participating Frequently
November 6, 2017
Unfortunately, you cannot set the order of the keys in the wacom shortcuts, neither there is a workaround when alt in the only key involved in the shortcut (i.e. alt + Backspace).

And have faith the fix is coming soon! ❤️
Inspiring
November 6, 2017
is it this "very near future" already?
i keep coming across new bugs, and any workaround like running APassistant is not an option on my workstation, thanks to company policy.