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P: startar inte - Crash on startup

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Jag har Windows 10 och Photoshop 2021 via Creative Cloud. Det har fungerat bra tills nu då Photoshop inte startar upp. Vid inläsningen av programmet stannar det vid "Skapar färgkonverteringstabeller" . Ett felmeddelande med texten "Klicka här" hävisar till en websida med förslag till åtgärder men dessa hjälper inte. 

Hjälp önskas

 

{moderator edited title - PS-72870}

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Adobe Employee , Oct 26, 2021 Oct 26, 2021
Hi all,   We're happy to announce the MAX 2021 release of Photoshop 23.0. This update includes the fix for this issue.   To update Photoshop to 23.0, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating   Let us know if the update resolves the problem for those affected and share your feedback with us.   Thanks, Mohit
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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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Hi

Try renaming the Adobe Photoshop 2021 Settings folder to Adobe Photoshop 2021 Settings.old

It will be recreated when you launch Photoshop, you can find the folder in this location

C:\Users\Your Name\AppData\Roaming\Adobe\Adobe Photoshop 2021

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Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

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I was able to find your crash report. Thanks for submitting with your email address! I have asked an engineer to take a look at the report.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Aug 27, 2021 Aug 27, 2021

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I can not find these folders on my computer

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Type %appdata% in the file explorer address bar and hit return, then follow the path to Roaming\Adobe\Adobe Photoshop 2021

image5.png

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New Here ,
Aug 27, 2021 Aug 27, 2021

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I find the way to Settings but can not find "Settings.old"

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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You need to rename this folder Adobe Photoshop 2021 Settings to Adobe Photoshop 2021 Settings.old

So right click on the Adobe Photoshop 2021 Settings folder and select rename, then add .old to the end

image6.png

It should look like this after you rename it

image7.png

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New Here ,
Aug 27, 2021 Aug 27, 2021

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I have done it. When I try to start Photoshop I at once got error " It is not possible to start Photoshop because of ICC-profile is not valid"

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New Here ,
Aug 27, 2021 Aug 27, 2021

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Now I have two Settings. 1)Settings 17 kB 2) Settings. old  20 MB 

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Go into Windows Colour Management from the Control Panel and follow the below screenshots

image1.png

image2.png

image3.png

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New Here ,
Aug 27, 2021 Aug 27, 2021

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GREAT!!!!

Really thank you! Now I can start up Photoshop and everything seems good.

 

This solved also my other problem. When I doubleclicked on a picture in  FOTON I saw the big picture in only 2 secunds and then it closed. On intrenet I find a way to get back the old Windows Shower  But when I doubleklicked I got the message that I don´t have enough memory for showing  the picture which confused me.

 

After your help this is solved and I can use the old Windows Picture Shower which is better than FOTON.

THANK YOU VERY MUCH !

Åke

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New Here ,
Aug 27, 2021 Aug 27, 2021

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I forget a question to you. I had reinstalled Spyder 5pro but  have uninstalled it again during the time with problems with starting up Photoshop. My problems was the same after I had take away Spyder 5 pro .

Do you think it can give me problem if I install it again?

I had it earlier on my computer with Win 7 without any problems. 

Åke

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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You're welcome, glad I could help 🙂

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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You should be fine to reinstall Spyder 5 Pro again

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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LATEST

Hi all,

 

We're happy to announce the MAX 2021 release of Photoshop 23.0. This update includes the fix for this issue.

 

To update Photoshop to 23.0, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

Bug Fixed

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