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gnarly-crumb
Participating Frequently
November 7, 2019

P: Temp Files Filling Scratch Disk FAST (possible memory leak?)

  • November 7, 2019
  • 45 replies
  • 5199 views

I work with extremely large PSB files (~20-100 GB). Supercharged Windows 10 machine built for this purpose alone, that includes:

  • NIVIDIA Quadro P4000 (8 GB RAM)
  • 128 GB RAM
  • 1 TB OS Drive
  • 14 TB Data Drive
  • 4 TB Data Drive
  • 2 TB, RAID 0 scratch disk 

Previous project file was 50 GB and used approximately 500 GB of my scratch disk. Current project file is now reduced to 22 GB. After upgrade to PS 2020, I had to add 2 additional scratch disk options and TEMP files are now eating 4 TB and counting! It's creating anywhere from 3 to 8 new 64 GB Temp files every minute when using the program!

After spending 1 hour on tech support, I was told this is normal, expected behavior; to use 10+ times as much scratch disk space as Photoshop 2019!

Screen capture available here:
https://www.dropbox.com/s/r31dzyzsq1uiv2m/Photoshop-2020ScratchDiskIssue.JPG?dl=0

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    45 replies

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    Community Manager
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    Community Manager
    May 2, 2021
    I have win 10 pro. By default photoshop made me the compositions in pix / cm and it filled me the virtual memory disks. I switched to pix / inch and it goes fine. I tried pix / cm again and now everything works and I don't fill my scratch disks. I don't understand anything, but thank you.
    N
    Noel_Carboni
    Participating Frequently
    May 2, 2021

    I just checked on my Windows system here... 

    To simply open Photoshop on my Windows development system I see that in my TEMP folder (which happens to be on my drive D) I have a new Photoshop Temp44447174392 file that occupies 1.4 GB of storage space. 

    When I create a 1920 x 1080 pixel document at 120 pixels per inch I see that the size of that scratch disk allocation hasn't changed.

    Are you SURE you're creating your document at 1920 x 1080 pixels and not inches?

    -Noel

    F
    Community Manager
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    May 2, 2021

    @NoelCarboni

    Hello, I have version 22.3.0. My problem is when I make a new 1920x1080 composition at a resolution of 120. I make a rectangle, I want to add a text and automatically my disk C has 100gb free fills up and the D has more than 200gb free and it also fills until I get "scratch disks are full"

    Is there any solution?

    F
    Community Manager
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    December 5, 2020

    When I open up Adobe Photoshop Version: 21.0.1 

    2 temp file created automatically which are eating my SSD space 100gb instantly when I quit off the PS then drive space go back to normal 

    I read this entire forum but my issue didn't resolve, I also checked the legacy option

    Any body will help would be appreciated 

    F
    Community Manager
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    Community Manager
    December 1, 2020

    I'm got the same problem with Photoshop CC 2021 

    It's crazy that people just say, "it's NORMAL get 100 tb of HDD."

    This start happening after the Last Update.

    N
    Noel_Carboni
    Participating Frequently
    November 4, 2020

    Hi Kelly, this old thread was created for Photoshop 2020...  Could you please create a new thread to cover your issues with Photoshop 2021?  The original problem has been resolved, so what you're seeing may be an entirely new problem.

    Thanks.

    -Noel Carboni

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    Community Manager
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    November 2, 2020

    Hello I am also having this issue, I can't get more than a couple of steps in before getting the error, and then to make things worse I can't even save what I've done. I was going to try the work around but apparently the Legacy Compositing [ ] spot is no longer on the latest version of Photoshop.

    F
    Community Manager
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    April 16, 2020
    Hi Noel,

    Thanks for the quick reply. Did what you said and it worked. Also reset the Crop Tool Settings. It might be that. But anyway, PS is working again!

    Thanks!
    N
    Noel_Carboni
    Participating Frequently
    April 16, 2020
    Hi Elmar, I'm sorry you're having a problem.  Can you please let us know a little more about your working environment?  Please confirm PC vs. Mac, and let us know some detail on the image you're working with (e.g., pixel dimensions, bit depth, how complex the selection is, etc.).

    Unfortunately, I cannot reproduce what you are seeing.  With a number of Magic Wand selections on a big, multilayer 64 megapixel image I'm not seeing the scratch usage grow appreciably.

    Lastly - and I hate to parrot this but it helps just often enough that it's worth suggesting - could you please try making note of any custom preferences you have set then resetting your preferences (there's a [Reset Preferences On Quit] button for this in the General preferences panel).  Try the same operation again after restarting Photoshop.

    Thanks.

    -Noel Carboni
     Adobe QE Developer
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    Community Manager
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    April 16, 2020
    Looks like this issue is back since the 21.1.2 update yesterday. One Magic Wand application fills up all the scratch disk space. I have plenty though: 250GB left on a 1TB SSD.
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