P: Unknown error when saving GIF

9 Votes
Community Beginner ,
Apr 06, 2020 Apr 06, 2020

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Hi I am trying to save my layers as a GIF in Photoshop. The layers are JPEG files I've drawn myself so aren't from an existing video.

 

I am using "Export save for web" but everytime I try to save the file an error message pops up. It reads "Could not complete this operation. An unknown erro has occured."

 

I have tried reducing the pixel size so the image is now 566x800px, but that hasn't made a difference. The error message still appears. 

 

Can anyone please help?

 

{updated title - PS-72959}

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correct answers 2 Correct answers

Adobe Employee , Oct 26, 2021 Oct 26, 2021

Hi all,

 

We're happy to announce the MAX 2021 release of Photoshop 23.0. This update includes the fix for this issue.

 

To update Photoshop to 23.0, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

Status Fixed

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Adobe Employee , Oct 04, 2021 Oct 04, 2021

This error can be caused by low memory. Engineering is working on a fix to provide a better error if Photoshop is out of memory.

Status Started

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68 Comments
Adobe Employee ,
Apr 06, 2020 Apr 06, 2020

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Hi there, 

 

We're really sorry for the Save for web error. Could you please update Photoshop to it's latest 21.1.1 via Adobe Creative Cloud Desktop app and let us know if that helps. For more info, check out the following article: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#AdobeSaveforWebError

 

Thanks,

Mohit

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New Here ,
Jun 21, 2020 Jun 21, 2020

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Im having exactly the same issue running 21.1.2 so the very latest update. It's so temperamental - i maneged to get one file out yesterday but ive tried 15 files today and get the same 'unknown error' message mentioned above

 

PLEASE HELP

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New Here ,
Jul 16, 2020 Jul 16, 2020

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EXACTLY THE SAME ISSUE! So annoying Photoshop!!!!

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New Here ,
Aug 13, 2020 Aug 13, 2020

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I'm also having the same problem - no matter how small I make the file size, I am still unable to export my GIF. 

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Community Beginner ,
Sep 23, 2020 Sep 23, 2020

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Hi, have you solved the problem? I have the same issue. Thanks

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Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

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Hi, did you check the help document listed earlier in the thread: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#AdobeSaveforWebError

 

can you post your version of Photoshop and of your Operating System?

Did you try resetting your preferences? 

 

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Community Beginner ,
Sep 23, 2020 Sep 23, 2020

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yes, I checked the link. The name of the file is fine and resetting preferences didn't change the situation. I have Mojave 10.14.6 and PS 21.2.3. Thanks

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New Here ,
Oct 30, 2020 Oct 30, 2020

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Hello! I would like to know if you managed to solve the problem as I am getting exactly the sameone

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Community Beginner ,
Oct 31, 2020 Oct 31, 2020

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Not totally. If the animation is less than 10sec then it works, but not 100% of the times. I think it's a RAM problem. Shame, because it used to work perfectly well in previous PS version. Sometimes I use Media Encoder but you can't really set the parameters so it doesn't work for every type of GIFS. Basically, if you drop the size, the colours but, most of all, the lenght, at a certain point you'll manage to do it in Photoshop but it's not guaranteed all the time.

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New Here ,
Nov 05, 2020 Nov 05, 2020

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Hi guys!!

Same problem over here...

Whenever I try to "Save for Web" any large image it gives me the message "Unknown error" I have come to believe that it has something to do with the virtual memory of my computer running MacOS Catalina with 8GB RAM it surprises me it ain't enough to proces a 1080x1080 px gif. So is it a Mac problem? or an Adobe problem? or both!!!? I've tried to change every preference on the manual but no success... And yes "Adobe Support" I have the latest PS update... 
Please let me know the cause of this annoying problem.
Thanks!!

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New Here ,
Dec 12, 2020 Dec 12, 2020

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Seems like you guys don't know what to do with the issue... Meanwhile people can't just keep the files in the needed format - people, who's paid for the legal version of the programm. Come on! 

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New Here ,
Dec 23, 2020 Dec 23, 2020

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I had the same problem with the last version of PSD and then I reduced the file size and it works. It seems it doesn't support  certain big image sizes and gives the Unknown error when you safe for web the gift.

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New Here ,
Feb 18, 2021 Feb 18, 2021

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I have the same problem and I pay the legal version, actually I have all the adobe suit... I don't get why I cant save

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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I am also having the exact same issue here in 2021. This should have been solved by now. This is an extreme inconvenience for me. Has anyone found a solution??

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New Here ,
Apr 22, 2021 Apr 22, 2021

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Is there any update about this issue? I'm having the same problem, so annoying! 

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New Here ,
Apr 25, 2021 Apr 25, 2021

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I'm still having this problem as well! Software is up to date

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Has there been any update on this issue! It is still happening . I can not deliver simple files to my clients and Its unbelieveably frustrating !

 

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New Here ,
May 12, 2021 May 12, 2021

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Same for me... Pls fix this ASAP!

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Community Beginner ,
May 16, 2021 May 16, 2021

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I've made numerous GIFs in the past. Now, I can't export anything. I've got 16GB of ram; that should be enough but I'm burning time in forums since the update. #deadlines

WallyWah_0-1621191227598.png

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New Here ,
Jun 03, 2021 Jun 03, 2021

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Having this issue too! It's been over a year and the issue is still not fixed from what it looks like... Extremely frustrating, I don't know what else to do.

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New Here ,
Jun 04, 2021 Jun 04, 2021

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The only thing that works for me is to export it in lower resolutions. For instance when I need a 1920x1080px GIF, it crashes. But when I export it in a lower format (like 720p) it works... sometimes. At least better than crashing every time. 

Hope I helped some of you. 

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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I also have this issue. Any news on when you will fix it? 

 

Photoshop is up to date on creative cloud. 

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Agreed. This is a really frustrating error to get and kills workflow!

 

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Community Beginner ,
Jun 16, 2021 Jun 16, 2021

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Looks like there was an update that fixed the issue.

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Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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My photoshop says its up to date in creative cloud, and I'm still getting the issue....

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