P: Unknown error when saving GIF

[gabbo1]

Hi I am trying to save my layers as a GIF in Photoshop. The layers are JPEG files I've drawn myself so aren't from an existing video.

I am using "Export save for web" but everytime I try to save the file an error message pops up. It reads "Could not complete this operation. An unknown erro has occured."

I have tried reducing the pixel size so the image is now 566x800px, but that hasn't made a difference. The error message still appears. 

Can anyone please help?

{updated title - PS-72959}

[Mohit Goyal]

Hi there, 

We're really sorry for the Save for web error. Could you please update Photoshop to it's latest 21.1.1 via Adobe Creative Cloud Desktop app and let us know if that helps. For more info, check out the following article: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#AdobeSaveforWebError

Thanks,

Mohit

[Dominic C]

Im having exactly the same issue running 21.1.2 so the very latest update. It's so temperamental - i maneged to get one file out yesterday but ive tried 15 files today and get the same 'unknown error' message mentioned above

PLEASE HELP

[Henry Max]

EXACTLY THE SAME ISSUE! So annoying Photoshop!!!!

[Ellie Sophia May]

I'm also having the same problem - no matter how small I make the file size, I am still unable to export my GIF. 

[rainboway]

Hi, have you solved the problem? I have the same issue. Thanks

[PECourtejoie]

Hi, did you check the help document listed earlier in the thread: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#AdobeSaveforWebError

can you post your version of Photoshop and of your Operating System?

Did you try resetting your preferences? 

[rainboway]

yes, I checked the link. The name of the file is fine and resetting preferences didn't change the situation. I have Mojave 10.14.6 and PS 21.2.3. Thanks

[mariaelizabethavila]

Hello! I would like to know if you managed to solve the problem as I am getting exactly the sameone

[rainboway]

Not totally. If the animation is less than 10sec then it works, but not 100% of the times. I think it's a RAM problem. Shame, because it used to work perfectly well in previous PS version. Sometimes I use Media Encoder but you can't really set the parameters so it doesn't work for every type of GIFS. Basically, if you drop the size, the colours but, most of all, the lenght, at a certain point you'll manage to do it in Photoshop but it's not guaranteed all the time.

[Alejandro5FC5]

Hi guys!!

Same problem over here...

Whenever I try to "Save for Web" any large image it gives me the message "Unknown error" I have come to believe that it has something to do with the virtual memory of my computer running MacOS Catalina with 8GB RAM it surprises me it ain't enough to proces a 1080x1080 px gif. So is it a Mac problem? or an Adobe problem? or both!!!? I've tried to change every preference on the manual but no success... And yes "Adobe Support" I have the latest PS update... 
Please let me know the cause of this annoying problem.
Thanks!!

[Arminel]

Seems like you guys don't know what to do with the issue... Meanwhile people can't just keep the files in the needed format - people, who's paid for the legal version of the programm. Come on! 

[laurel17]

I had the same problem with the last version of PSD and then I reduced the file size and it works. It seems it doesn't support  certain big image sizes and gives the Unknown error when you safe for web the gift.

[Mimur]

I have the same problem and I pay the legal version, actually I have all the adobe suit... I don't get why I cant save

[sophia.llamas]

I am also having the exact same issue here in 2021. This should have been solved by now. This is an extreme inconvenience for me. Has anyone found a solution??

[barbaran62070315]

Is there any update about this issue? I'm having the same problem, so annoying! 

[catjcorb]

I'm still having this problem as well! Software is up to date

[defaulty3sjouijjanw]

Has there been any update on this issue! It is still happening . I can not deliver simple files to my clients and Its unbelieveably frustrating !

[Wannes Vandael]

Same for me... Pls fix this ASAP!

[WallyWah]

I've made numerous GIFs in the past. Now, I can't export anything. I've got 16GB of ram; that should be enough but I'm burning time in forums since the update. #deadlines

 

[ursocoolz]

Having this issue too! It's been over a year and the issue is still not fixed from what it looks like... Extremely frustrating, I don't know what else to do.

[Wannes Vandael]

The only thing that works for me is to export it in lower resolutions. For instance when I need a 1920x1080px GIF, it crashes. But when I export it in a lower format (like 720p) it works... sometimes. At least better than crashing every time. 

Hope I helped some of you. 

[defaultaxtc0ivyligg]

I also have this issue. Any news on when you will fix it? 

Photoshop is up to date on creative cloud. 

[kristine57615787]

Agreed. This is a really frustrating error to get and kills workflow!

[WallyWah]

Looks like there was an update that fixed the issue.

[defaultaxtc0ivyligg]

My photoshop says its up to date in creative cloud, and I'm still getting the issue....