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Inspiring
December 19, 2021

P: Zoom and Pan performance is poor since a couple years.

  • December 19, 2021
  • 28 replies
  • 9172 views

I've been dealing with this problem, I think for years before I'm finally mentioning it.  Basically, a couple years ago, Photoshop developed a slight delay when I begin to zoom, or pan.  It's very slight.  Maybe most people wouldn't worry about it but here is the problem that it causes.  When doing things like digital painting, I'm working very quickly. I pan, paint, zoom, paint, rotate screen, paint, pan, erase, etc.  All of this with a great fluidity, as long as the system is keeping up.  In Photoshop, I paint, pan....it didn't actually pan but I went ahead and painted a stroke. There's a pause as Photoshop thinks, or tries to catch up then suddenly it makes a paint stroke, but it missed the pan movement.  I zoom then paint but it skipped the zoom and makes a paint stroke in the wrong place.  It missed the rotate and caught up with the erase so it erased in the wrong place.  The cure for all of this for me has been to actually work more slowly in Photoshop to allow it to keep up!  The other thing I began to do was to not use Photoshop for this work.  I instead began to use Clip Studio Paint which is just wonderfully responsive.  There's none of this kind of trouble in Clip Studio Paint or other software for that matter.  Also, Illustrator's zoom and pan are much more responsive.  Photoshop has a problem and I wonder if Adobe understands that it's a big enough problem to actually resolve it.

This topic has been closed for replies.

28 replies

Jqqerry
Inspiring
April 29, 2022

@juancasini  i post about this. and Adobe said, many customers reporting similar like this issues.

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-23-3-is-slow-and-heavy/idc-p/12906910#M54632

 

You can downgrade. 23.2 is no good.

21.0.3(stable, and not bad..) or more older version....

Known Participant
April 29, 2022

Did you find a solution? I downgraded to 23.2 but still laggy. 
This is driving me crazy...

Jqqerry
Inspiring
April 19, 2022

same issue. very laggy

Known Participant
April 18, 2022

I have this issue exactly as Kuttyjoe is describing since updating today to 23.3.

Also, the lag happens when I change the screen mode (pressing F key)

Legend
March 13, 2022

If you go to Preferences > Technology Previews... and uncheck "Enable Native Canvas Rulers" and restart Photoshop, does the problem persist?

greg-ory
Participating Frequently
March 4, 2022

Doesn't fix anything for me. Maybe in some cases but I'm really not sure since there is a lot of new lags with these last releases 
Also, I've seen that you're getting rid of openGL and use DirectX now (?). Could we get more informations on that and on how to optimize/ check if all's good on our side?

Mohit Goyal
Community Manager
Community Manager
February 17, 2022

Hi all,  

 

We're happy to announce the release of Photoshop 23.2. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 23.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

 

Let us know if the update resolves the problem for those affected and share your feedback with us.  

 

Thanks,

Mohit

Inspiring
February 16, 2022

Is it possible that the recent changes to ruler/zoom interaction have let some other lagginess creep in?

 

I've just upgraded from v22.x.x (can't remember exact version) to v23.2, and zooming with rulers enabled is noticeably worse than before. When I zoom by quickly flicking the mouse wheel, it will pause every few zoom increments. Sometimes this will be the initial zoom increment (resulting in a pause at the start of zooming, similar to OP's experience). Sometimes it will successfully do a few increments of zoom, then will pause on one of them for ~1sec, then will do a few more quick increments, then will do another pause. To get from maximum to minimum zoom, or vice versea, typically will invove about 3 such pauses, at seemingly random intervals. 

 

These pauses only occur with rulers on. With rulers off, zooming with the mouse wheel is butter smooth. Zooming is also butter smooth - even with rulers on - if I use the zoom using the space+ctrl+LMB-dragging (instead of using mouse wheel).

 

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 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=1833217 -comment=Photoshop Version: Adobe Photoshop 23.2.0 20220210.r.277 189394e x64

[662 ms]
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  {368 ms}
  Start platform OpenCL
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  {478 ms}
  
  Exit code kExitNormal
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[kStatusNormal, kExitNormal]

[662 ms]
  Finish RunAllAPIs

[2956 ms]
  Start GetSnifferResult

[2956 ms]
  Finish GetSnifferResult

 ------- Sniffer output
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Composite Core Threads (MultithreadedCompositing): off 
Composite Core UI (comp_core_ui): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 
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   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfKernel.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   utest.dll   photoshopdva   22.0.0   
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   
   WRServices.dll   WRServices    Build 17.2.0.3a48b11   17.2.0.3a48b11
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-5.6.1-2-a74472e
   UPIC  2.3.1


Required plugins:

   Accented Edges 23.2 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 23.2 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 23.2 - from the file “Filter Gallery.8bf”
   Average 23.2 - from the file “Average.8bf”
   Bas Relief 23.2 - from the file “Filter Gallery.8bf”
   BMP 23.2 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 14.2 - from the file “Camera Raw.8bi”
   Camera Raw Filter 14.2 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 23.2 - from the file “Filter Gallery.8bf”
   Charcoal 23.2 - from the file “Filter Gallery.8bf”
   Chrome 23.2 - from the file “Filter Gallery.8bf”
   Cineon 23.2 - from the file “Cineon.8bi”
   Clouds 23.2 - from the file “Clouds.8bf”
   Color Halftone 23.2 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 23.2 - from the file “Filter Gallery.8bf”
   Conté Crayon 23.2 - from the file “Filter Gallery.8bf”
   Craquelure 23.2 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 23.2 - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 23.2 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 23.2 - from the file “Filter Gallery.8bf”
   Crystallize 23.2 - from the file “Standard MultiPlugin.8bf”
   Cutout 23.2 - from the file “Filter Gallery.8bf”
   Dark Strokes 23.2 - from the file “Filter Gallery.8bf”
   De-Interlace 23.2 - from the file “Standard MultiPlugin.8bf”
   Dicom 23.2 - from the file “Dicom.8bi”
   Difference Clouds 23.2 - from the file “Clouds.8bf”
   Diffuse Glow 23.2 - from the file “Filter Gallery.8bf”
   Displace 23.2 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 23.2 - from the file “Filter Gallery.8bf”
   Entropy 23.2 - from the file “statistics.8ba”
   Export Color Lookup Tables 23.2 - from the file “Export3DLUT.8be”
   Extrude 23.2 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 23.2 - from the file “FastCore.8bx”
   Fibers 23.2 - from the file “Standard MultiPlugin.8bf”
   Film Grain 23.2 - from the file “Filter Gallery.8bf”
   Filter Gallery 23.2 - from the file “Filter Gallery.8bf”
   Fresco 23.2 - from the file “Filter Gallery.8bf”
   Glass 23.2 - from the file “Filter Gallery.8bf”
   Glowing Edges 23.2 - from the file “Filter Gallery.8bf”
   Grain 23.2 - from the file “Filter Gallery.8bf”
   Graphic Pen 23.2 - from the file “Filter Gallery.8bf”
   Halftone Pattern 23.2 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 23.2 - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 23.2 - from the file “HDRMergeUI.8bf”
   HSB/HSL 23.2 - from the file “Standard MultiPlugin.8bf”
   IFF Format 23.2 - from the file “Standard MultiPlugin.8bf”
   IGES 23.2 - from the file “U3D.8bi”
   Ink Outlines 23.2 - from the file “Filter Gallery.8bf”
   JPEG 2000 23.2 - from the file “JPEG2000.8bi”
   Kurtosis 23.2 - from the file “statistics.8ba”
   Lens Blur 23.2 - from the file “Lens Blur.8bf”
   Lens Correction 23.2 - from the file “Lens Correction.8bf”
   Lens Flare 23.2 - from the file “Standard MultiPlugin.8bf”
   Liquify 23.2 - from the file “Liquify.8bf”
   Material Filter NO VERSION - from the file “MaterialFilter.8bf”
   Matlab Operation 23.2 - from the file “ChannelPort.8bf”
   Maximum 23.2 - from the file “statistics.8ba”
   Mean 23.2 - from the file “statistics.8ba”
   Measurement Core 23.2 - from the file “MeasurementCore.8me”
   Median 23.2 - from the file “statistics.8ba”
   Mezzotint 23.2 - from the file “Standard MultiPlugin.8bf”
   Minimum 23.2 - from the file “statistics.8ba”
   MMXCore Routines 23.2 - from the file “MMXCore.8bx”
   Mosaic Tiles 23.2 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 23.2 - from the file “MultiProcessor Support.8bx”
   Neon Glow 23.2 - from the file “Filter Gallery.8bf”
   Note Paper 23.2 - from the file “Filter Gallery.8bf”
   NTSC Colors 23.2 - from the file “NTSC Colors.8bf”
   Ocean Ripple 23.2 - from the file “Filter Gallery.8bf”
   OpenEXR 23.2 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 23.2 - from the file “Filter Gallery.8bf”
   Palette Knife 23.2 - from the file “Filter Gallery.8bf”
   Patchwork 23.2 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 23.2 - from the file “Standard MultiPlugin.8bf”
   PCX 23.2 - from the file “PCX.8bi”
   Photocopy 23.2 - from the file “Filter Gallery.8bf”
   Picture Package Filter 23.2 - from the file “ChannelPort.8bf”
   Pinch 23.2 - from the file “Standard MultiPlugin.8bf”
   Pixar 23.2 - from the file “Pixar.8bi”
   Plaster 23.2 - from the file “Filter Gallery.8bf”
   Plastic Wrap 23.2 - from the file “Filter Gallery.8bf”
   Pointillize 23.2 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 23.2 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 23.2 - from the file “PBM.8bi”
   Poster Edges 23.2 - from the file “Filter Gallery.8bf”
   PRC 23.2 - from the file “U3D.8bi”
   Radial Blur 23.2 - from the file “Standard MultiPlugin.8bf”
   Radiance 23.2 - from the file “Radiance.8bi”
   Range 23.2 - from the file “statistics.8ba”
   Render Color Lookup Grid 23.2 - from the file “Export3DLUT.8be”
   Reticulation 23.2 - from the file “Filter Gallery.8bf”
   Ripple 23.2 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 23.2 - from the file “Filter Gallery.8bf”
   Save for Web 23.2 - from the file “Save for Web.8be”
   ScriptingSupport 23.2 - from the file “ScriptingSupport.8li”
   Shake Reduction 23.2 - from the file “Shake Reduction.8bf”
   Shear 23.2 - from the file “Standard MultiPlugin.8bf”
   Skewness 23.2 - from the file “statistics.8ba”
   Smart Blur 23.2 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 23.2 - from the file “Filter Gallery.8bf”
   Solarize 23.2 - from the file “Solarize.8bf”
   Spatter 23.2 - from the file “Filter Gallery.8bf”
   Spherize 23.2 - from the file “Standard MultiPlugin.8bf”
   Sponge 23.2 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 23.2 - from the file “Filter Gallery.8bf”
   Stained Glass 23.2 - from the file “Filter Gallery.8bf”
   Stamp 23.2 - from the file “Filter Gallery.8bf”
   Standard Deviation 23.2 - from the file “statistics.8ba”
   Substance Suite NO VERSION - from the file “MaterialSuite.8li”
   Sumi-e 23.2 - from the file “Filter Gallery.8bf”
   Summation 23.2 - from the file “statistics.8ba”
   Targa 23.2 - from the file “Standard MultiPlugin.8bf”
   Texturizer 23.2 - from the file “Filter Gallery.8bf”
   Tiles 23.2 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 23.2 - from the file “Filter Gallery.8bf”
   Twirl 23.2 - from the file “Standard MultiPlugin.8bf”
   U3D 23.2 - from the file “U3D.8bi”
   Underpainting 23.2 - from the file “Filter Gallery.8bf”
   Vanishing Point 23.2 - from the file “VanishingPoint.8bf”
   Variance 23.2 - from the file “statistics.8ba”
   Water Paper 23.2 - from the file “Filter Gallery.8bf”
   Watercolor 23.2 - from the file “Filter Gallery.8bf”
   Wave 23.2 - from the file “Standard MultiPlugin.8bf”
   WIA Support 23.2 - from the file “WIASupport.8li”
   Wind 23.2 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 23.2 - from the file “WBMP.8bi”
   ZigZag 23.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 5.4.0.23 - from the file "Required Folder"
   CDO: 1.110.0
        CmdN: 1.10.4
        CDP: 1.135.0
        Projects: 1.2.3
      Loaded at: 74 ms - launch time impact: 29 ms
   ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 22.4.0.0 - from the file "Required Folder"
      Loaded at: 10943 ms - launch time impact: 0 ms
   CCX Sharesheet UXP (Prepared) 21.2.0.0 - from the file "Required Folder"
   CC Libraries Panel (Prepared) 3.18.149.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\"
   CAPTURE: 2.0.22  STOCK: 2.0.32
   Neural Filters (Prepared) 1.11.2.0 - from the file "Required Folder"
   Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder"
   Photoshop UXP Export-As (Prepared) 5.6.2.0 - from the file "Required Folder"
   Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "Required Folder"
      Loaded at: 10943 ms - launch time impact: 0 ms
   Photoshop Personalization (Loaded) 2.0.0.0 - from the file "Required Folder"
      Loaded at: 10943 ms - launch time impact: 0 ms
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Plugins Panel (Prepared) 1.3.6.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 9529 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 2.2.0.19 - from the file "Required Folder"
      Loaded at: 10944 ms - launch time impact: 0 ms

Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\index.html”
   New Document  3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
   Home  2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\extensions\capture\capture.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\manager.html”

Installed TWAIN devices: NONE

 

michael.v.pope
Adobe Employee
Adobe Employee
January 11, 2022

Hi there, Kuttyjoe...

I've made some changes that should improve the responsiveness of the operations you're performing. The slowdown was indeed due to some work the rulers were doing.

 

The change should be available in the next Beta-Prime build, so you can take a peek at that build and see if the situation is improved. 

 

The caveat is that you must be using native rulers. They are enabled by default so you shouldn't have to do anything. But just in case, they can be toggled from the Tech Preview preferences.

 

From the screen shots that you've posted of your preferences before, you seem good to go when the new build lands.

 

I hope this helps.

 

KuttyjoeAuthor
Inspiring
December 28, 2021

With regard to using the Wacom Cintiq, the brush that I'm using doesn't matter.  I'm using the pencil tool and the eraser in pencil mode often with a size of just 5 or 5 pixels or less.  Those being more simple than the simplest soft round brush. But as I said, the problem seems to be the rulers. And with the Cintiq, Its OK when using Windows Ink in the Wacom settings.  So at this point, the problem is just the rulers in Photoshop.  Hopefully they'll get this resolved.