P: Zoom/Pan and selection tools freaking out

[TheDancersDowry]

Hello!

I did some searching on the forum to see if anyone else is having similar issues and haven't been able to find anything. 

When I try to zoom or pan around an image the screen freaks out and seems to be flickering back and forth between incredibly zoomed in or out. It's almost impossible to work with and the only thing that seems to resolve it is restarting the program and hoping to get a decent amount of work done before it happens again.

It also seems to be affecting the selection tools, as clicking once with the lasso creates a wild spiderweb of a selection as if the cursor is being dragged all over the screen. This also happens with quick selection, and as far as I can tell any other selection tools. I've attached a screenshot of what happens when I click once with the lasso tool.

I've tried this with "Use Graphics Processor" checked on and off and there's no difference. I also tried enabling and disabling scrubby zoom and animated zoom. 

Anybody have any idea what's going on?

Thanks!

Tristan

{Title edited by moderator - PS-71236}

[J453]

Is this happening with a standard mouse or trackpad? or with a wacom or stylus?

[TheDancersDowry]

This is happening with both a standard mouse and a wacom intuos pro. Sorry I should have mentioned that.

[TheDancersDowry]

Also for reference, I'm running Windows 10 Version 10.0.19043 Build 19043 and PS Version 22.5. Just checked to make sure my Wacom drivers are up to date and they are. 

[J453]

Thanks. Engineering is investigating this issue. 

[TheDancersDowry]

Awesome! Thanks! If I can narrow down any specific tasks that trigger it I'll post them here. So far it seems to be completely at random.

[Gönül5CD1]

Has a bug when I'm using the Lasso Tool and then use the hand tool at the same time to move the view and when I release it, it adds a selected area.

{Edited the thread title}

[Simmer1]

Hi,

I would try resetting your preferences: https://helpx.adobe.com/photoshop/using/preferences.html

Also look at trouble shooting:https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html 

Sim

[Jeff Arola]

Happens here on windows 10 and photoshop 22.5.1

(doesn't happen in older photoshop versions)

A definite bug i would say

Seems okay on the mac side running macOS Mojave and photoshop 22.5.1

[Mohit Goyal]

Hi there,

Thanks for reporting this issue. Let me log a bug for the product team. @Jeff Arola Is it working fine on Photoshop 22.5?

Regards,

Mohit

[Mohit Goyal]

Hi all,

We're happy to announce the MAX 2021 release of Photoshop 23.0. This update includes the fix for this issue. To see the list of all fixed issues, click here

To update Photoshop to 23.0, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected and share your feedback with us.

Thanks,

Mohit

[tuomoj17494121]

I'm using release 24.0 and I still get this problem now and then.

The only way to get free is to restart the program.

[CoryShubert]

@tuomoj17494121 since this thread shows as fixed and is over two years old, please start a new thread so we can look into your issue based on the latest Ps version and all the updates since.