Inspiring

Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error."

Forum|Forum|2 years ago
January 25, 2024
返信数 44.
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Issue: Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error." message

Adobe Photoshop Version: 25.4.0 20240118.r.319 67d7f0b x64

Issue:
Step 1: new or open document
Step 2: draw shape (pen tool or ranctangle tool...). Or insert Solid color layer and fill with shape.
Step 3: while the shape layer is selected (this doesn't happen when the empty color fill layer or any bitmap layer is selected), change the color with the Color Picker (Foreground color) or use the Color Picker from the tool bar.

Expected result: color picked.
Actual result: color picked with error message, every time the eye dropper is used

This error was on the previous Photoshop Beta version tool.

Windows

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T

tamas.nagykalnai

Participating Frequently

I just tried it, in both bit depths produce the same error message. It only appears in the color picker palette, when you want to choose a color from a palette and then pick a color from anywhere.

ChristopherFrame

Participant

Same error message.
M1 MacBook Air.
Eye Dropper works when selected as a standalone tool but not when activated any other way.

L

Lumigraphics

Legend

I wonder if its a difference between 8 and 16-bit files or somesuch? Since not all of us are seeing this.

T

Targle

Inspiring

can't go back to the previous version, haha, it has a bug that give you the same error if you use the pencil tool on a bitmap file

T

Targle

Inspiring

can't reproduce it on Mac OS Ventura 13.6.3 Photoshop 25.4.0

Okan5CA7

Inspiring

Okan5CA7

Inspiring

When i tried to change color of shapes, always gives this error. Yes Allways!

25.4.0 ver.

Ged_Traynor

Community Expert

@Okan5CA7 it's a known issue

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-25-4-0-color-picker-quot-could-not-use-the-eye-dropper-tool-because-of-a-program-error/idc-p/14390998

M

milan.gudaba

Participating Frequently

Photoshop 25.4

I

irvinrobledo

Participant

Eyedropper shows an error and close when I'm drawing shapes and use eyedropper to select the color for the shape .

V25.4.0 in Mac Sonoma 14.2.1

PECourtejoie

Community Expert

Hi, Try to restore your preferences to the default using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process if it does not fix your issue.