Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
7

Photoshop 26.1 Crashing With Remove Tool

Explorer ,
Nov 21, 2024 Nov 21, 2024

The new Photoshop 26.1 crashes when using the Remove Tool. More specifically, when the "Removing Area" loading bar appears, the application closes before it completes. I tested with the AI mode both "on" and "off", and the issue occurred in both cases. The crash is not immediate, as the tool sometimes works without problems, but the error has been consistently recurring across multiple files.
I'm running Photoshop on MacOs Sequoia with a M2 Mac. On preferences, changing the Remove Tool Processing from "Faster" to "More Stable" didn't make any difference on the issue.

Bug Unresolved
TOPICS
macOS
4.2K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
41 Comments
New Here ,
Dec 11, 2024 Dec 11, 2024

I'm having the same problem.  I boosted my Memory usage allowance and Cache levels and that seemed to resolve it on my end.  

Translate
Report
New Here ,
Dec 11, 2024 Dec 11, 2024

Same thing here!!! :(( 

Translate
Report
Participant ,
Dec 11, 2024 Dec 11, 2024

Just a headsup. I switched to the latest Photoshop Beta version (26.3.0), and so far have not had any crashes. Fingers crossed it stays that way.

Translate
Report
New Here ,
Dec 11, 2024 Dec 11, 2024

Improved, but not resolved.   To update.... 😞

Translate
Report
Community Beginner ,
Dec 12, 2024 Dec 12, 2024

so ....heres a thing 

I've had this happening to me on my 2023 MAc Studio M2 max 64 GB. running. sonoma 14.7.1 
with a Samsung SSD as a scratch disk 

files are fairly  big  1- 2 gb    12k px 

multiple crashes on remove tool 

BUT been testing it on my Mac Pro Laptop M2 MAx 64 GB aslo running sonoma 14.7.1 
using the mac internal HD as scratch 
And its not crashing - at all 

so I'll now test the studio without the SSD as scratch - and report back tomorrow ..........

so either the S


Translate
Report
New Here ,
Dec 12, 2024 Dec 12, 2024

Abruptly crashing when double-clicking a layer to open effects. Will be reverting to an older version.

PS 26 and 26.1 / Windows 10

Translate
Report
Explorer ,
Dec 12, 2024 Dec 12, 2024

Hope I'm not jumping the gun here, but just updated photoshop a few mins ago (Friday 13th @Deleted User.00am, a scarey omen), and strangely still version 26.1.0? but appears to be working - for now! Good luck people.

 

UPDATE: So sorry... I lied. It 'WAS' wishful thinking. I went 42 minutes without a crash which is something I guess!

Translate
Report
Community Beginner ,
Dec 13, 2024 Dec 13, 2024

In my recent comments, I told you all that I reverted to version 26. But even 26 is now being soooooo bad!!! This is bloody disgusting, and Adobe hasn't even came up with any fix!!! 

Translate
Report
Explorer ,
Dec 14, 2024 Dec 14, 2024

They don't care about current issues and bugs. All they care about is launching new AI features.

Translate
Report
Explorer ,
Dec 16, 2024 Dec 16, 2024

Hate to tempt fate again... but the 26.2 update is looking good so far! 

Translate
Report
New Here ,
Dec 16, 2024 Dec 16, 2024

Still happening for me with the update today.  HOWEVER, it seems to only happen if/when multiple files are open.  

Translate
Report
Community Beginner ,
Dec 16, 2024 Dec 16, 2024

Oh is 26.2 ps out? Mines is 26.1 latest 

Translate
Report
Adobe Employee ,
Dec 23, 2024 Dec 23, 2024

Hi @MakF!

Are you still having this issue? Could you share a bit more about what's going on?

Thanks so much!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
Translate
Report
Explorer ,
Dec 23, 2024 Dec 23, 2024
Hi, I’m pleased to say that since my last post saying the issue appeared to have been resolved, I’ve had no issues. In fact, the remove tool works far better than the beta version, it’s much smoother and responsive. Thank you so much Adobe!

Cheers,
Mark
Translate
Report
New Here ,
Dec 24, 2024 Dec 24, 2024

Hello!

 

Since the last update to Photoshop 26.2.0 it seems that the problem was solved

Translate
Report
Adobe Employee ,
Dec 25, 2024 Dec 25, 2024
LATEST

I am glad! Your issue is resolved. Please feel free to contact us if you have any other questions. 

 

 

Thanks, 

Shivani 

Translate
Report