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Inspiring
June 19, 2020

P: Canvas turns gray when you go to another app and back when you're using Artboards

The symptom is when you go to other app and come back to Photoshop, the canvas becomes blank gray. I have to move some objects or hide/unhide some layers for the screen to come back again.  See the attached you to see what it's like.

 

This is so annoying because we have to use back and forth between apps. 

 

I've tried changed GPU preference (Basic/Advanced and even NO GPU) and re-started photoshop but it didn't solve at all. So I think it's not about the GPU setting.

 

Finally, I find a solution but it's not actually practical but it worked. I noticed that it happened to some artworks that has Artboards so i tried to clear all artboards inside that artwork. The symptom is gone (not entirely but it happens less)

 

To Adobe, please fix ASAP. We need to use Artboards. 
To fellow users, if you have better solutions, please share.



Now I've downgraded to 21.12 because I cannot stand this bug. (21.13 has the issue of freezing when usine Brightness & Contrast with Ruler enabled).



Thanks.

이 주제는 답변이 닫혔습니다.

28 답변

Participant
January 12, 2021

I take that back ... Creative Cloud is saying "up to date" despite my only having 22.1.0 installed.

Participant
January 12, 2021

No. But I will now. Should this (and the constant crashing issue in 22.1.0) be addressed?

Legend
January 12, 2021

Have you tried the 22.1.1 update that went out this AM?

Participant
January 12, 2021

I'm still having this same problem. Extremely frustrating.

Macbook Pro (2018)

MacOS Mojave 10.14.6

Radeon Pro 555X 4 GB

Intel UHD Graphics 630 1536 MB

Photoshop 21.2.4 (Because 22.1.0 crashes every time I open it, so I reverted back)

Legend
December 23, 2020

This should be fixed in Photoshop 22.x or later

Legend
October 6, 2020

Do you have Use Graphics Processor disabled? This is primarily a problem when the GPU is disabled and CPU fallback is being used. A fix is targeted for a release in the very near future.

Known Participant
October 4, 2020

It is now October 4, 2020 and still no fix. I have tried all suggestions from multiple sources - too many to mention. The only fix is to downgrade to another version of Photoshop. I'm hanging on to 2018 for dear life! I'm sure this will be fixed one day but for now, I would suggest keeping your older versions of all CC Apps because you can longer download them.

Inspiring
August 19, 2020
WATCH VIDEO

Photoshop 21.2.2 on Mac OS X 10.15.6 Catalina. When you have a file open in Photoshop, switch to a different application, then go back to Photoshop, the file appears as a gray rectangle. The file will only reappear if you zoom, scroll, or do some other action.
brucev20192481
Participating Frequently
July 24, 2020
Are you kidding me???  I have been waiting for weeks for the new update.  Just installed version 21.2.1 and this problem wasn't fixed???  What is going on?  Am I missing something?  How long do we have to wait for a resolution?  This is a pain in the neck to deal with all the time.  Very disappointed.
Inspiring
July 14, 2020
Ye, my workaround stopped also working: So I'm back with this issue. Please fix!