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Photoshop couldn't work

Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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  when I try to open Photoshop which I just downloaded, a pop up comes and says: couldn't run. I did uninstall and re-download,but it didn't work as well. even tried to open it from Windows C. I don't know what to do.

Ekran Görüntüsü (4)2.pngEkran Görüntüsü (3)3.pngEkran Görüntüsü (5)2.png

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Community Expert ,
Aug 10, 2023 Aug 10, 2023

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Hi @Sei83 did you install Photoshop on your C: drive (same drive as System and user profile)?

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Hi, thank you for reply. How can i know if it is in the same drive as user profile? There are 3 users on C: now. I actually created a new user on my pc, and Photoshop works there. You think i am trying it on wrong users or something? 

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Community Expert ,
Aug 10, 2023 Aug 10, 2023

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That is installed in the right location.

If Photoshop works on one profile and not another the issue is with permissions on that user profile and not a Photoshop issue. Check to make sure the user account with the error is an admin or has permissions same as the account that is working.

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Oh I understand now. Just changed the download location as the user that Ps working. will try to install again soon. Thank you in advance, sir.

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Community Expert ,
Aug 10, 2023 Aug 10, 2023

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Do you logged in as an Administrator or an user with Admin rigths? Do you have Photoshop installed with Admin rights?

As far as I see in yourt screenshot it seems there are problems with access rights.

AxelMatt_0-1691691099614.png

 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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I did try to run as an administrator.  and also i changed to install location. and newest update: still doesn't work. I don't understand what is the difference between two users. the latest installed Photoshop works there again.

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