I'm unable to install photoshop, im on windows 11 pro 23H2, i9-12900K 3.20 GHz, 3080ti, 64gbs ddr5.. I dont understand why it won't let me install. Any help would be appreciated.
Okay so i might sound dumb here but when i try to download the CC app it downloads as a .DMG file and as far as i know thats for mac? But, i was trying to download from the website.
Yeah, it keeps downloading as .dmg, im not sure why. That link downloaded the .dmg file also and i dont think i signed up for the mac version and don't see a way to change it? Can't get ahold of support either.
When you subscribe to Adobe CC and the apps you like, you don't specify which OS. The Creative Cloud app should detect what OS it is on and install the correct versions for that. This is something that I don't recall ever coming up in the forums. Try again by restarting your computer, uninstall Adobe Creative Cloud app, reinstall the CC app and try again.
Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-8700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
Did you solve it? I had exactly the same problem and indeed as mentioned here, the solution was to use another browser (I had the error in Opera GX and I was able to solve it with Edge). There the CC .exe was downloaded correctly and I was able to install Photoshop from the platform. I hope it helps anyone who has the same problem. Regards
8
Replies
AdChoices