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Won't save as BMP then when closing Photoshop "Can't write new document presets file" box appears

Community Beginner ,
Aug 30, 2024 Aug 30, 2024

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Pretty much the title. Where I work, we need to save multiple files as BMPs daily and this bug has been affecting more and more of us lately. We will be able to save one file as a BMP and then the rest of the open files, the BMP dialog box does not open. We usually get around this by restarting Photoshop or our entire computer and then it will work for a few files and then stop again. When closing out Photoshop the error box "Can't write new document presets file." appears. We are unsure how to reproduce these steps as there haven't been any updates that may have caused it. It just sort of happened one day to one person and then a few days later to another, etc. It would be great if we knew what the error box meant and how to treat it as I assume that is the main issue behind not being able to save in BMPs.

We are using the newest version of Photoshop 2024 on windows. This did not happen in Photoshop 2023.

ShannonJB_0-1725028230655.png

 

Bug Unresolved
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Windows

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1 Comment
LEGEND ,
Aug 30, 2024 Aug 30, 2024

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BMP settings are stored in "AppData\Roaming\Adobe\Adobe Photoshop 2024\Adobe Photoshop 2024 Settings\BMP Format Prefs.psp" on Windows. If Photoshop can't create or update this file, you'd probably get an error.

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