activate.adobe.com is down? Cannot activate and deactivate CS5.5

Question

I followed the troubleshooting instructions on https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#

I noticed that the "CS5 and CS5.5" link in step 2 directs to https://activate.adobe.com/servlets/status.jsp, but the server reports 503 Service unavailable (in Chrome), reports empty page in Edge, and times out in other browsers/computer. So I cannot activate and deactivate CS5.5, it keeps asking me for Internet Connection, but that is not the issue.

I am stuck with a computer that is barely working and need to migrate my CS5.5 installation ASAP. It is a boxed version and has been working well for years.

I tried to report this bug but I simply cannot find any contact information to do that.

Thanks for any help,

Tibor

tfuto · Accepted Answer

Ok, then try the offline activation link: https://exception.licenses.adobe.com/aoes/aoes/v1/t1?locale=en

This is not an activation issue, this is a DEactivation issue. There is no offline deactivation unfortunately.

I contacted support and they did some changes. I just hope that both of my activation tokens are available.

gener7 · Answer

First let's check https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#test-connection

CS6 activation server is fine, CS5 is not responding, but then again I don't have CS5

See if you can activate offline: https://exception.licenses.adobe.com/aoes/aoes/v1/t1?locale=en

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