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Participant
June 27, 2023
Question

ADJUSTMENT LAYERS ARE NO LONGER IMMEDIATELY USABLE WHEN OPENING A FILE. Photoshop 24.6.0  release /

  • June 27, 2023
  • 5 replies
  • 3189 views

ADJUSTMENT LAYERS ARE NO LONGER IMMEDIATELY USABLE WHEN OPENING A FILE. Photoshop 24.6.0  release / MacOS   They used to be immediately able to be used 1-2 previous versions ago, now several steps must be taken clicking around the screen before you can use the adjusmtent panels.  Currently, when a file is opened and you go to adjusments to start working, the icons will show faded and if you click on any of them, no panel will open. They also do not open if you click on the image. You must instead go over and click on the Move tool (perhaps other tools) and then you can go back to the adjusment layer panel, where they will then be activated and available to use. Please address this issue. Thank you.  

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5 replies

Participant
July 5, 2024

So I had the same problem and it turns out the you just have to change the file bit size. Like I transfered a file from a laptop that had photoshop 19 and to a desktop photoshop 24. The file was in 32bit from photoshop 19 and I changed it to 8bits and now its working fine! All the adjustment layers are not grayed out now and totally usable!

NB, colourmanagement
Community Expert
Community Expert
April 5, 2024

@ystudio219219362ch5 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Participating Frequently
April 8, 2024

ok, tried the delete and reset preferences thing, lets see how it goes throught the day

Thank you 

D Fosse
Community Expert
Community Expert
April 8, 2024

I see in your system info that you have dual GPUs. That tends to cause conflicts and this is a common problem with laptops.

 

Disable the Intel UHD as per instructions in section 6 & 7 here:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

 

Dual GPUs is fine for simple applications that just send data one way downstream. But Photoshop uses the GPU for actual data processing. You can't send data to one GPU and get it back from the other.

Participating Frequently
April 5, 2024

I'm having the same issue, sometimes I need to reestart ps 2024 5 times a day, sometimes it happens in the middle of a work in progress and i need to save, reestart and open again. I can't make it work clicking around like you, it has to be closed down and opened again. I reeinstaled photoshop and it didnt solve the bug. I can see the issue for you started in June 2023, so even before photoshop 2024.

 

Kevin Stohlmeyer
Community Expert
Community Expert
April 5, 2024

@Larissa298546899wmo Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

Participating Frequently
April 8, 2024

@Larissa298546899wmo resources look ok - have you tried resetting your PS preferences?


I just did following the steps of another commenter and lets see how it goes today! Thank you

mglush
Community Expert
Community Expert
June 28, 2023

My apologies! I was looking at some old information regarding the release of 24.6, but I did read that there will be an update later this week.

mglush
Community Expert
Community Expert
June 28, 2023

Just an FYI 24.6 is Beta.

Thank you for letting us know you are having this issue.

From a thread I just read a few moments ago, there should be an update released later this week. Until then, you might want to use the latest non-beta version to be able to keep working.

Michelle

 

Participating Frequently
April 5, 2024

did you find a way to fix it? I'm having the same issue on ps 2024

c.pfaffenbichler
Community Expert
Community Expert
April 5, 2024

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html