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antonio_2618
Participant
December 28, 2024
Question

Adobe crash processor constantly turning on and using 4x the power of Photoshop

  • December 28, 2024
  • 1 reply
  • 1527 views

So I've noticed through Activity Monitor that every time I start or close photoshop (all the way quitting the program, not just closing the window with the program still open), Adobe Crash Processor comes on. And every time it comes on, it has an energy impact of over 100 to 300 (4-60x the energy impact of Photoshop!). It makes my fan go insane and it feels like my computer is cooking itself alive. I cannot figure out how to completely turn this off, and even Lulu doesn't allow me to stop it. I just have to manually shut it down every time in Activity Monitor, or it never quits and drains my entire battery within 30 minutes. I'm worried this will genuinely cause damage to my hardware if left alone, has anyone else faced this issue?

 

I've restarted my Mac, uninstalled and reinstalled Photoshop, updated to the newest version of Photoshop, MacOS, and Creative Cloud. Literally nothing has worked. Thank you in advance.

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
December 30, 2024

Hey, @antonio_2618. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here. 

 

Does this happen after a particular action or when using a tool? I've moved it to discussion for now; if we can identify specific steps, workflow, or triggers for this behavior, I'll return the post to bugs.

 

Try these steps to get Photoshop to launch:

  • Reset Photoshop following only the second (manually) method from this article: https://adobe.ly/3DwR2qr
  • Ensure Photoshop has the required permissions on macOS: https://adobe.ly/3DyUwsz
  • Go to the following location to launch Photoshop via the terminal.
    In Finder > Application Folder > Photoshop 2025 Folder > Right-click on https://adobe.ly/4fzfxAN > Show Package Contents > Contents > macOS > Lightroom - double click to open.

Share the log of what you see in the terminal window when Photoshop Launches. 

 

Let me know how it goes. 

Thanks!
Sameer K

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