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Adobe Photoshop 2020 update causing issues with Wacom Intuos Pro devices

Forum|Forum|5 years ago
February 20, 2020
4 replies
4463 views

PsUser Config is in place.

Windows 10

Nvidia RTX 5000 graphics card

Has anyone else experienced this? Every time I place more than 3 brushstrokes on a document the brush makes a long mark across the page. As if the shift key is being held. Is there a fix for this?

This topic has been closed for replies.

Correct answer

Hi

You're not alone

https://community.adobe.com/t5/photoshop/bug-with-local-corrector/td-p/10933873?page=1

I'd suggest you report it as a bug on the Adobe Feedback Forum

A

Ana_Cano

Participant

Hi,

I have an iMac 2013, just bought a Wacom Intuos Pro Medium, and have been struggling for 2 days... Photoshop 2020 freezes, crashes, the pen carries the image all over, outside the canvas... just crazy. I'm very frustrated. I've been checking all forums and trying to get answers, but nothing until now... Anybody help me with that?

A

AndPeroty

Participating Frequently

Did you have a SSD?
Photoshop is very laggy when the app or the files is in a HD!

A

Ana_Cano

Participant

Hi AndPeroty,

Thank you for your answer!

I'm OK now. I sold my iMac and bought a new MacBook Pro 16 inches... I thought a needed a better machine to be able to work well with Wacom and new updates from Adobe cc...

Thank you anyways!

Ana

davescm

Community Expert

Have you tried removing the PSUserConfig.txt file and checking "Use Windows Ink" in the Wacom tablet properties. I used to use WinTab but switched back to Windows Ink a version ago and have no issues.

That only applies to Windows 10 though

Dave

A

Anonymous

Dave this issue is affecting people using a mouse as well, plenty of reported cases so far, this thread in particular OP pointed out that the tablet works fine and only affects the mouse

https://community.adobe.com/t5/photoshop/bug-error-with-brush-and-lasso-tool/td-p/10936776?page=1

davescm

Community Expert

I've seen those but most seemed to be using Windows 7

Dave

JJMack

Community Expert

I'm sure you not alone. However, all do not have your Problem. My workstation has Windows 10 Pro installed and many versions of Photoshop CS3, CS6, CC 2014, CC 2018, CC 2019 and PS 2020. Therefore, I have my Wacom Intuos Pro configured to use WinTab API with all versions of Photoshop and windows INK for all other applications. And I configure Newer Version of Photoshop to use WinTap API for Pens via PSUserconfig.txt old Photoshop versions like CS3 and CS6 only have WinTab API support for Pens. My Display Adapter is a Nvidia quadro k2200. I do not have problems using my Wacom Pen with Photoshop tools like brushes.

JJMack

Community Expert

Some other setting I make for my Wacom Pen and Windows are Tip double tap distance Off. Pen bottom button Alt+Right Click

Mapping to Display 1 for Photoshop and force proportions

Windows Pen and Touch I disable Press and Hold Right Click settings by un-checking enable

JJMack

A

Anonymous

Correct answer

Hi

You're not alone

https://community.adobe.com/t5/photoshop/bug-with-local-corrector/td-p/10933873?page=1

I'd suggest you report it as a bug on the Adobe Feedback Forum

ShtajioAuthor

Participant

Hello everyone,

I've tried everything on this thread, and so far the only thing that seems to work is the solution that was on this link. It seems to be an issue caused by the smoothing option in the brush tools. if you et the smoothing to a higher integer than zero it seems to resolve the problem. Hopefully Adobe fixes this bug. But until then try setting your smoothing option to like 20.

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