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Adobe Photoshop freezes my entire computer

New Here ,
Dec 14, 2021 Dec 14, 2021

Hello all,

I have been an avid photoshop user for the past two years and haven't had a single issue with it. I previously had CS6 and everything had worked fine up until the beginning of this past October. In October photoshop had began to freeze my entire computer to where I can move my mouse, use the keyboard or anything, but audio (e.g. music) would continue to play. I would have to hit restart on my computer case to get my computer to function again. These crashes started to occur within seconds of opening photoshop or upwards of ten minutes, but they always happend and it is getting frustrating with the slow progress on my work.

I initially thought it was just the old photoshop, so I installed the newest version of Adobe Photoshop, but it kept happening, I even went back to CS6 then re-download the newest version, but it keeps happening. I have looked online for weeks, but have you to find a solution. I ensured my NVIDA Graphics drivers were up to date and even reinstalled them. I rest my preferences in the and disabled graphics processor setting. Does anyone have know of a solution? It is just frustrating that this hit me out of the blue while it was working fine for nearly two years on the same rig.

Computer Specs:

GPU: GTX 1070 CPU: AMD Ryzen 5 5600x RAM: 32GB OS: Windows 10

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Windows
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Adobe
LEGEND ,
Dec 14, 2021 Dec 14, 2021

Try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) immediately after launching Photoshop. You will be prompted to delete the current settings.

Any better?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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Adobe Employee ,
Dec 15, 2021 Dec 15, 2021
LATEST

A system crash usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.

 

Try disabling the in-game overlay on GeForce experience. This seems to be the culprit for some customers - https://community.adobe.com/t5/photoshop-ecosystem-discussions/entire-system-is-freezing-when-i-use-...

 

Otherwise, see graphics card/driver troubleshooting here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

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