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Schadefox Art
Schadefox Art
Participant
November 8, 2020
Answered

Adobe photoshop program error

  • November 8, 2020
  • 1 reply
  • 406 views

Hey Forum and Adobe techs...

I've been having massive issues with photoshop. I'll start up and then it tells me it's resetting my prefs and then after loading the file it says could not complete due to program error and fails to open the PSD... then I go and turn off "Use Graphics Processor" and increase the memory usage or it will be slower than a snail on a hot summer day. it also shows this error message when closing and sometimes when saving.

Please help me, it's really driving me nuts... and impeding my work because I need to then load all my brushes and palletes again and all that stuff.

 

Also can we add a thing to the CC desktop app to either use the Forums in there or a help chat option there? 

This topic has been closed for replies.
Correct answer PECourtejoie

Hi! update to Photoshop 22.1.1 as it fixes the "program error" issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

1 reply

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
November 8, 2020

Which version of Photoshop and OS?

How much RAM and spare disk capacity do you have?

Have you tried resetting your Photoshop preferences, which you can do under the General tab in photoshop preferences?

Schadefox Art
Schadefox ArtAuthor
Participant
November 8, 2020

Hi Derek.
Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63 x64
Number of Launches: 3
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.546
System architecture: Intel CPU Family:6, Model:7, Stepping:8 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 2
Processor speed: 2167 MHz
Built-in memory: 8079 MB
Free memory: 7375 MB
Memory available to Photoshop: 7375 MB
Memory used by Photoshop: 100 %

I have about 50GB free disk space.


I have reset the pref's and I've actually reinstalled both Windows and Adobe. and still the problem prevails.

Thanks 🙂

PECourtejoie
Community Expert
PECourtejoieCommunity ExpertCorrect answer
Community Expert
January 19, 2021

Hi! update to Photoshop 22.1.1 as it fixes the "program error" issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

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