all my saved files show up completely white when i open them

New Here ,
Apr 12, 2022 Apr 12, 2022

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when i open a saved document omto photot shop the canvas appears on the screen totaly white and i am um=nable to make any adjustments to the image. also when i use the brush tool i can only see the strokes on the layer thumbnail as soon as i add a layer.

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correct answers 1 Correct answer

Adobe Community Professional , Apr 12, 2022 Apr 12, 2022
@JayAyWhy wrote: hey, thanks for your help, but unfortunately it didnt work....
Are you having the same issue as on this thread? https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-23-3-opens-images-with-everything-in-white-color/idi-p/12873525 Jane

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Adobe Community Professional ,
Apr 12, 2022 Apr 12, 2022

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@JayAyWhy wrote:

when i open a saved document omto photot shop the canvas appears on the screen totaly white.


 

 

Try this: Preferences > Performance > Advanced Settings > uncheck GPU compositing

~ Jane

 

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New Here ,
Apr 12, 2022 Apr 12, 2022

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hey, thanks for your help, but unfortunately it didnt work....

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Adobe Community Professional ,
Apr 12, 2022 Apr 12, 2022

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@JayAyWhy wrote:

hey, thanks for your help, but unfortunately it didnt work....


 

Are you having the same issue as on this thread?

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-23-3-opens-images-with-everythin...

 

Jane

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New Here ,
Apr 12, 2022 Apr 12, 2022

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thank you for your help your the linked actually helped out alot. Much appreciated 

 

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Adobe Community Professional ,
Apr 13, 2022 Apr 13, 2022

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@JayAyWhy wrote:

thank you for your help your the linked actually helped out alot. Much appreciated 

 



You're welcome, JayAyWhy, it is a known isssue and Adobe is aware of it.

 

Jane

 

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New Here ,
Apr 12, 2022 Apr 12, 2022

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Good evening
uploading a photo
I do d duplication and the photo becomes white

Thank you

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Adobe Community Professional ,
Apr 12, 2022 Apr 12, 2022

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Can you provide us more info about your problem and describe process with more details?

 

Are you duplicating document or layer in the document? Can you post screenshot with entire Photoshop window and Layers panel visible?

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New Here ,
Apr 12, 2022 Apr 12, 2022

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thank you for your efforts but i actually sorted the problem. thanks again!

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