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Anyone else getting an unhelpful 'your device is running an older version' PS alert?

Explorer ,
Apr 12, 2024 Apr 12, 2024

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I'm a Editorial Designer  I use Adobe PS, ID, AI, etc for my living, its not a hobby. Like many Designers I have to use custom plugins for font servers and clould based apps via my main employer/client. Which means being tied to old versions longer than I'd like (same goes for Apple OS).  Today for the 2nd time on opening a document I have this super unhelpful alert appear (see link). As a paid up 'all apps' subscriber, I have no words.... Anyone else having the same? Any easy way to stop this? OR do I resort to deleting the Adobe Genuine spyware which I assume is the guilty party? Thanks for Reading!

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Adobe
Community Expert ,
Apr 12, 2024 Apr 12, 2024

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@Miffy.lw haven't come across that message on the forum, but people have reported seeing this with older versions of Photoshop

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-update-to-access-generative-ai-pop-up-appe...

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Explorer ,
Apr 12, 2024 Apr 12, 2024

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Thats interesting, I'm on PS 2021 so yet to witness that!. Thanks for letting me know.  As it is only appearing via Photoshop, not my other outdated apps. Thanks for the reply! 

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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Adobe have been pushing their Generative AI in Photoshop a lot recently, something I don't really care for, I could certainly live without it

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Explorer ,
Apr 12, 2024 Apr 12, 2024

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Via Adobe stock? Agree, luckily I have no use case for it, grim times we live in.

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Explorer ,
Apr 12, 2024 Apr 12, 2024

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I lied I'm on PS 2022 (only 2 behind....sigh) Immient upgrade they tell me.....

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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You could install the latest version and still keep Photoshop 2022, just make sure when you install the newer version and see a message about deleting the older version, you uncheck that.

 

I do agree, however, that all the pop-ups are very annoying to say the least.

 

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Explorer ,
Apr 12, 2024 Apr 12, 2024

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They really are!, the alert is enormous, a good quarter of my display. I can deal with a lil' pop up. Its similar to when Adobe suspects a non licensed version, very invasive.  

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LEGEND ,
Apr 12, 2024 Apr 12, 2024

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Adobe is aggressively pushing users to only run current versions and not older ones. I have not seen this popup but I wouldn't be surprised if at some point they completely disallow running anything that is out of support.

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Explorer ,
Apr 12, 2024 Apr 12, 2024

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Yeah I think you are correct, especially with solo subscribers. 

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Community Beginner ,
Apr 14, 2024 Apr 14, 2024

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I assume It's for data mining purposes given the current AI bubble. They need to scrape as much human creativity as possible to build their AI models and they've already been caught lying about where they get it from. These obnoxious popups have given me the push I need to start looking into open source alternatives to Adobe products.

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Explorer ,
Apr 15, 2024 Apr 15, 2024

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I was reading about the 'credit' situation for using the 'ai' features? I upgrade in next two weeks (whooop), so I can see all this for myself. I haven't tried Affinity but I think that would have been my first stop if I wasn't tied to Adobe, though it being sold to Canva is concerning.  Thanks for reading!

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Community Beginner ,
Apr 16, 2024 Apr 16, 2024

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Spent 25 minutes with tech support, they kept saying the fix is to uninstall the old version and install the newest version, and that there is no way to turn off the popup message. They are escalating it.

Screen Shot 2024-04-16 at 11.00.47 AM.png

 

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New Here ,
Jul 19, 2024 Jul 19, 2024

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Did Adobe follow up with a method to turn off the popup message?

 

(Like many here, I can't upgrade because of the graphics card requirements, and I'm able to do all I want with my current version.)

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Explorer ,
Jul 24, 2024 Jul 24, 2024

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And like many here, I prefer to use that older version as anything newer will not support the thousands of postscript fonts I want to use and 40 years of work would get mangled. I've avoided upgrading my OS for the same reason. 

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LEGEND ,
Jul 24, 2024 Jul 24, 2024

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You may not have a choice, if anything goes haywire. Older versions will not be available for download and may not be usable, if activation is cut off.

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Community Beginner ,
Jul 24, 2024 Jul 24, 2024

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That's the point where a lot of PS users start evaluating the alternatives. Many of which are still one time buys, not subscription. There's no features in the newer version that I want, either. Gen AI is of no interest to me!

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LEGEND ,
Jul 24, 2024 Jul 24, 2024

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:shrug: not my circus and definitely not my monkeys.

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Community Beginner ,
Apr 18, 2024 Apr 18, 2024

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I've just started getting this too, it's really annoying, especially as if I try to upgrade it tells me my hardware (graphics presumably) is not compatible with the newer version!! So I can't upgrade even if I wanted to.

Hope someone fins a fix.

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Explorer ,
Apr 18, 2024 Apr 18, 2024

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The switch in Apple hardware from intel is going to effect a lot of people also, cc2022 ceasing support feels a bit soon, when there are alternatives for photoshop for many. I was an earlyish adopter to apple silicon and adobe took their sweet time, I've had to run in rosetta in Indesign since 2022 for reasons beyond my control, so to end support feels a bit much. 

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Community Expert ,
Apr 18, 2024 Apr 18, 2024

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Adobe still supports Intel Macs with Photoshop 2024 and most likely will continue support for Intel Macs until Apple doesn't support them any longer, which could be the next macOS release, but hopefully not and Intel users will get a few more macOS releases.

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Explorer ,
Apr 18, 2024 Apr 18, 2024

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Sonoma is ok for 2018ish Macs onwards I think? Its annoying how it creeps up...seems so wasteful. 

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LEGEND ,
Apr 18, 2024 Apr 18, 2024

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Support for older graphics cards is being phased out, so there "fix" is to upgrade your computer.

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Community Beginner ,
Apr 18, 2024 Apr 18, 2024

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Well, that's not going to happen! And I don't need or want the Gen AI features. You can try them out online, frankly I'm not impressed!

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LEGEND ,
Apr 18, 2024 Apr 18, 2024

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This has nothing to do with AI. Already, Camera RAW won't work with older graphics cards. Period. Just like Microsoft cutrting off support for older PCs.

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