Black screen on launch—please help

Hi Ella

can you edit your post when logged in here?

If you edit it to give it a descriptive title like "Photoshop - black screen on launch, please help me" you're far more likely to get a solution (and others will be able to search later and see what worked for you).

I did open your post, but may not have - amongst the hundreds or post titles we look at daily its hard to identify ones we can help with if the title is so vague. 

If you cant edit the title, send me a personal message (click my name at the top of this post and send from. that screen)  and I'll try do it for you.

I hope this helps

thanks
neil barstow, colourmanagement.net :: adobe forum volunteer
[please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

You can keep the the problem version, you need to provide some information about your computer, I do see you have MacOS. I would need your Mac model and MacOS version to start.

Be sure you are signed in with your Adobe ID and then take a look at this post:

https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

~Barb 

See if downloading an earlier version of Photoshop CC works.  Just click on that 3-dot dropdown menu in your Creative Cloud app and choose "other versions." That will hold you over until an answer is found and at least you can finish your work.

It's always good to have a known good version in case your new install hits a bug as you can see in my screenshot.