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6

Bug? Graphical white boxes when using the brush tool in an artboards document.

New Here ,
Apr 25, 2023 Apr 25, 2023

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With recent updates to photoshop, I've been experiencing this issue. Whenever I'm in an artboards document and using the brush tool to colour something. I get these graphical white blobs that follow my brush and create these big boxes around my artwork making it really difficult to work. I'm not sure why this is happening. I'm thinking it has to do with performance or optimization settings. If anyone has any ideas on how to fix it, it will be greatly appreciated. Thanks.

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correct answers 1 Correct answer

Community Expert , Apr 26, 2023 Apr 26, 2023

Hi @Patrick29565914j41u Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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Hi @Patrick29565914j41u Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

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New Here ,
Apr 28, 2023 Apr 28, 2023

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I was having the same issue. It worked!! Thank you!! 

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New Here ,
May 01, 2023 May 01, 2023

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I'm having this same issue but I'm not seeing the "Use Older GPU Mode" check box.

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Community Expert ,
May 01, 2023 May 01, 2023

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@Melissa2288216705by make sure you have the latest Photoshop update.

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New Here ,
May 01, 2023 May 01, 2023

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I do, ended up just checking “Disable Native Canvas” and unchecking "Animated Zoom" and so far so good.

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New Here ,
Jul 10, 2023 Jul 10, 2023

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Muchas gracias, Me funcionó, pensaba que el error estaba en los drivers de mi GPU AMD. 

 

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New Here ,
Jul 22, 2023 Jul 22, 2023

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Thank you so much!!

 

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New Here ,
Jul 23, 2023 Jul 23, 2023

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Yes, the random white rectangles problem is solve, but all of photosop is a huge lagging if I turn on the Old grpahic card... option.

Full of waste my time the adobe pack. 😞 

I have 7700hq i7 processor, nvidia 1050 gpu, 16GB ram, and nvme-SSD. Yes i know, this laptop (dell xps 9560) not zero day specification, but it have to be enough! 

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New Here ,
Jul 25, 2023 Jul 25, 2023

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This does not work. 

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Community Beginner ,
Jan 06, 2024 Jan 06, 2024

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Thank you so much. It seems like there is no problem anymore.

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New Here ,
May 09, 2023 May 09, 2023

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Have been experiencing the same issue, Graphic card Drivers Updated, And also updated and installed latest photoshop, still not able to get rid of this bug while using brush tool to color or render something

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Community Expert ,
Jul 25, 2023 Jul 25, 2023

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@Rishab29800241ezdk - did you follow the accepted answer steps?

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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@kevin stohlmeyer  I don't see either option in Preferences/Technology Preview. I looked in every area too. There is no mention of “Disable Native Canvas” - I also don't see “Use Older GPU Mode (2016)” anywhere. I just yesterday downloaded the latest version of PS 2024.. so this is the most current update.  I also made sure the Graphics Processor was checked- apparently that was required too - it was already checked. This is certainly a pain, impossible to design using text boxes due to constant white box visual errors when moving ANYTHING, and makes me want to stop using PS in general. See screenshots attached. Thanks for the help!

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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I can send you sys-info if you'd like.. just let me know. I'm on a mac.

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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Hi @nickolasc96235421 that feature is missing in 25.1 if you roll back to 24.x you can set it.

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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@nickolasc96235421 it should be back in 25.2

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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Ah ok. I'll try to do that, thanks for the quick reply. 

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New Here ,
Aug 12, 2023 Aug 12, 2023

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With the recent update that there is no use older GPU Mode(2016) in my preferences, and the white box becomes black when I have Disable Native Canvas on. 

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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same!

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Community Expert ,
Aug 22, 2023 Aug 22, 2023

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@Li5FE0 @Travis S182 Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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The option to check "use older" doesnt exist. Just unchecking disable native canvas slowed down photoshop to a frustrating degree  so I ended up having to "disabling Preferences -> Performance -> (GPU) Advanced Settings ... -> GPU Compositing." to fix it

Adobe Photoshop Version: 24.7.0 20230719.r.643 efe3886 x64 Number of Launches: 237 Operating System: Mac OS 13.4.1 System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 8 Logical processor count: 16 Processor speed: 2300 MHz Built-in memory: 32768 MB Free memory: 15822 MB Memory available to Photoshop: 28415 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 7.1.5 SAM SDK Version: 4.1.4 ACP.local Status: - SDK Version: 3.2.0.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.6.1.1 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 Content Credential Helper Version: 0.5.3 Precise Color Management for HDR Display: Disabled. Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon Pro 5500M
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,278 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1120, right=1792 High DPI Monitor Main Display Display: 2 Display Bounds: top=0, left=1792, bottom=1080, right=3712 Display: 3 Display Bounds: top=0, left=-1920, bottom=1080, right=0 ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=2927523 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230719.r.643 efe3886 x64

[471 ms]
Start sniffer 2023-08-22 09:54:59
# Photoshop Version: Adobe Photoshop 24.7.0 20230719.r.643 efe3886 x64
sniffer -baseTimeMS=2927523 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230719.r.643 efe3886 x64

{23 ms}
Start platform native
# displays: 3
Display 0
Display: 69734662
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,792, 1,120)
Dimensions: (3,584 2,240)
Physical size: (344.824 214.702)
Pixel size: (0.0962121 0.0958491)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 5500M index=0)

Display 1
Display: 418123159
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,792, 0) -> (3,712, 1,080)
Dimensions: (1,920 1,080)
Physical size: (524.387 294.968)
Pixel size: (0.273118 0.273118)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 5500M index=0)

Display 2
Display: 59611144
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,920, 0) -> (0, 1,080)
Dimensions: (1,920 1,080)
Physical size: (524.387 294.968)
Pixel size: (0.273118 0.273118)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 5500M index=0)

# devices: 2
Device 0
Name: AMD Radeon Pro 5500M
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 3
69734662
418123159
59611144
GPU accessible RAM: 4,278 MB
VRAM: 4,278 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{249 ms}

{249 ms}
Start platform OpenGL
# displays: 3
Display 0
Display: 69734662
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,792, 1,120)
Dimensions: (3,584 2,240)
Physical size: (344.824 214.702)
Pixel size: (0.0962121 0.0958491)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915971 index=1)

Display 1
Display: 418123159
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,792, 0) -> (3,712, 1,080)
Dimensions: (1,920 1,080)
Physical size: (524.387 294.968)
Pixel size: (0.273118 0.273118)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915971 index=1)

Display 2
Display: 59611144
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,920, 0) -> (0, 1,080)
Dimensions: (1,920 1,080)
Physical size: (524.387 294.968)
Pixel size: (0.273118 0.273118)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915971 index=1)

# devices: 1
Device 0
Name: AMD Radeon Pro 5500M OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 3
69734662
418123159
59611144
GPU accessible RAM: 4,080 MB
VRAM: 4,080 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.12.7)
Device version: 2.1 (2.1 ATI-4.12.7)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915971
Display mask: 1984
End platform OpenGL
{282 ms}

{282 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 15 2023 03:24:15))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 18 GB / s
Compute score: 64.8922
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel Inc.
Platform name string: Apple
Platform vendor string: Apple

Device 1
Name: AMD Radeon Pro 5500M Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,278 MB
VRAM: 4,278 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 15 2023 03:24:15))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 103 GB / s
Compute score: 1,883.27
Device name string: AMD Radeon Pro 5500M Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{469 ms}

Exit code kExitNormal
End sniffer 2023-08-22 09:54:59
[kStatusNormal, kExitNormal]

[471 ms]
Finish RunAllAPIs

[2842 ms]
Start GetSnifferResult

[2842 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 99460563406517378738 GUIDBucket: Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Application folder: /Applications/Adobe Photoshop 2023/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 931.5G, 356.3G free Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/ Installed components: dvametadata.framework dvametadata 23.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.a8d475349 79.a8d475349 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.0.04ee3a5 ICUConverter.framework ICUConverter 14.0.04ee3a5 AdobeCrashReporter.framework AdobeCrashReporter 12.3.0.202306101359_a08c93e boost_system.framework boost_system 23.0.0.0 AdobeACE.framework AdobeACE 6.0.1 79.27b150cfb6. dvanet.framework dvanet 23.0.0.0 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 23.0.0.0 dvascripting.framework dvascripting 23.0.0.0 dvaappsupport.framework dvaappsupport 23.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.002995e5. AIDE.framework AIDE 5.4.0 79.8b163e26 boost_chrono.framework boost_chrono 23.0.0.0 dynamiclink.framework dynamiclink 23.0.0.0 dvaaccelerate.framework dvaaccelerate 23.0.0.0 dvametadataUI.framework dvametadataUI 23.0.0.0 AdobeARE.framework AdobeARE 3.0.0 79.625377 AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377 ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5 boost_filesystem.framework boost_filesystem 23.0.0.0 AdobeBIB.framework AdobeBIB 4.0.0 79.27b150cfb6. AdobeXMPFiles.framework AdobeXMPFiles 79.a8d475349 79.a8d475349 AdobeLinguistic.framework 14.5.0.32668ad dvaplayer.framework dvaplayer 23.0.0.0 filterport.framework filterport 27.1.0.170 PlugPlugOwl.framework PlugPlugOwl 11.5.2.130 libzip.framework libzip 23.0.0.0 AdobeAGM.framework AdobeAGM 7.1.0 79.27b150cfb6. AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 17.0.0 79 . 49d0f7fa dvavulcansupport.framework dvavulcansupport 23.0.0.0 dvacore.framework dvacore 23.0.0.0 aiport.framework aiport 27.1.0.170 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.002995e5. dvatransport.framework dvatransport 23.0.0.0 AdobeXMP.framework AdobeXMPCore 79.a8d475349 79.a8d475349 AdobeJP2K.framework AdobeJP2K 4.0.0 79.6dcde51 dvaaudiodevice.framework dvaaudiodevice 23.0.0.0 LogSession.framework LogSession 8.2.0.16 dvaaudiodsp.framework dvaaudiodsp 23.0.0.0 PlugPlugExternalObject.framework 11.5.2.130 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.8567dec. dvametadataapi.framework dvametadataapi 23.0.0.0 WRServices.framework WRServices 17.5.1 17.5.1.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.27b150cfb6. boost_threads.framework boost_threads 23.0.0.0 CloudAILib.framework CloudAILib 27.1.0.170 SPBasic.framework SPBasic 27.1.0.170 AdobeCoolType.framework AdobeCoolType 8.3.0 79.27b150cfb6. boost_regex.framework boost_regex 23.0.0.0 dvamediatypes.framework dvamediatypes 23.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 23.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.52792 79.fb3b9dfa dvaui.framework dvaui 23.0.0.0 MacMemory.framework MacMemory 27.1.0.170 AILib.framework AILib 27.1.0.170 ICUData.framework ICUData 14.0.04ee3a5 dvamarshal.framework dvamarshal 23.0.0.0 aifm.framework aifm 27.1.0.170 Unified Extensibility Platform uxp-7.1.0-11-16f02e5 UPIC 2.6.0 Required plugins: Accented Edges 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 24.7.0, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 15.5 (1595), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 15.5 (1595), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.7 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.7 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.7 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.7 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.7 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.7.0, © 1991-2023 Adobe. 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Community Expert ,
Aug 22, 2023 Aug 22, 2023

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@Travis S182 theres your issue - You have two GPUs one underpowered (Intel UHD 630) and your main one. Here’s how to resolve: https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-ph...

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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im using a mac laptop with a touchbar that is what the second underpowered GPU is for. Is there a version of this for macs?

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Community Expert ,
Aug 22, 2023 Aug 22, 2023

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Hi @Travis S182 does your Mac have this setting under Apple System Settings/Battery?

kevinstohlmeyer_0-1692730245139.png

Set it to high power to prevent it from switching your GPUs.

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