Bug in 2020--Gradient Adjustment tool

[pbziegler]

When I try to use the gradient adjustment and modify the colors or the type of gradient Photoshop freezes. I have tried reloading it and other things but I keep getting that freeze. Anyone else having this problem and anyone have a suggestion for solving it?

[Semaphoric]

What Operating System are you running?

[pbziegler]

Catalina on Mac

[pbziegler]

Found the solution thanks to PIXimperfect. Removed the preference file buried in the belly of the beast and when I started up Photoshop all was great.

[ReWeb]

I have exactly the same issue.

Mac OS Mojave french. Imac I9.

Deleting preferences don't fix the problem.

[Kris Tamburello]

Same issue!!!! I have deadlines and it's killing me

[pbziegler]

Here is the You Tube video I used and I followed the first way so I could put the preference file back if necessary. Its the preference file we need to remove, not preferences.Good luck

[ReWeb]

Thank you Pbziegler, but you forgot the video ? 🙂

[pbziegler]

Oh that.  🙂      https://www.youtube.com/watch?v=W9MKoz-0C8U&t=352s

[ReWeb]

Thank you.

I've already try the 2 methods, but without success. 😞

[pbziegler]

Don't knew what to suggest. There is obviously a problem since so many of us had this problem. I assume that you followed the steps exactly so there's no point in suggesting that you should do it again. 

[ReWeb]

News ! I deleted ALL the prefs. Both on Macintosh HD AND user's library. It seems to solve the problem here.

[ReWeb]

Season 2.

I deleted all CC (because I deleted essential files shared with other CC applications that solve the problem of Photoshop, but which prevents to use Indesign for example).

Reinstalled all CC.

Bug is back.

I'm tired.

[pbziegler]

Don't delete the CC. Watch the video I attached and do that. It's a preference file that needs to be trashed so Photoshop starts up without the one that is corrupted. Did you do what the video shows?

[ReWeb]

I deleted all the prefs.

It solve the Photoshop problem. But it corrupted Indesign.

So I removed and reinstalled CC.

[CarlosGordillo]

Please pbziegler I understand you want to help us BUT the video that are you sharing is from 2017 and the bug is in PS CC 2020! Best regards.

[carlos yabibs60816560]

I have the same problem and i deleted the pref file and didn't work 

[mark@headTrix]

Looks like everyone can UPDATE their Photoshop.... it appears to have been fixed.

Open Creative cloud and update PHOTOSHOP!

hope this helps!
mark

[JMHallnet]

Please help! I can no longer select the center of a radial and drag out to have the actual gradient be in the section of an object I want. I just updated my CC and my Mac OS to Catalina. What is the deal here? It just tries to draw a new shape, as opposed to letting me manipulate my gradient. HELP!