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Camera Raw showing images over saturated & inaccurate to the working profile

Forum|Forum|6 years ago
July 9, 2019
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Hi,

I’ve been having issues with how Camera Raw shows my image on a wide-gamut monitor (oversaturated and inaccurate - see attached image)

Setup: I’ve got a BenQ sw271 calibrated for Adobe RGB via BenQ’s Palette Master Element program with an i1 Display Calibrator.

This is connected to my mid-2014 MacBook Pro

The issue I’m having is that when I edit an image with my calibrated monitor (with the BenQ calibrated colour profile) in either the generic Adobe 1998 rgb profile or if I select my Benq calibrated colour profile in Camera Raw the colours are oversaturated

Any suggestions on why this could be the case would be much appreciated

note: the colour displays accurately when I've selected Adobe 1998 in the monitor display profile & work with adobe 1998 as my photoshop doc however I'd think (and hope) that it would also work with a calibrated profile

Cheers,

Dale

이 주제는 답변이 닫혔습니다.

V

Vegan Fanatic

Known Participant

see if your LCD vendor has an INF for your panel which will allow windows to better leverage it

you may need to also manually calibrate the color if the LCD does not have a good factory calibration

D Fosse

Community Expert

OK. The first thing to do here is test the basic color management chain, ruling out any bad monitor profiles. I need to stress that this has nothing to do with which profile you set in ACR! Leave that at your preferred choice (sRGB, Adobe RGB or ProPhoto). Never set the monitor profile here. The monitor profile is handled at system level.

To do that, set Adobe RGB as monitor profile for that monitor. This won't be entirely right - it's just for diagnostics. But it should be ballpark. Relaunch all applications. Does ACR still display oversaturated?

If it does, ACR is not using the correct monitor profile, instead using the profile for the other screen (the MBP). This is an erratic bug that has been reported from time time, but so far unacknowledged and without a proper solution except switching display assignments in the OS.

What should happen here, is that ACR should convert the data from its internal working color space (linear gamma ProPhoto) and into the monitor profile, and then send those remapped numbers to the display. But if the profile is not the one describing the current display, the application displays incorrectly. If it's a profile for a standard gamut display, you get oversaturation.

If, on the other hand, ACR displays roughly right using Adobe RGB as monitor profile, the problem is the BenQ software and the profiles it makes. This won't be the first time. The BenQ software is notoriously unreliable and there have been many threads about it here and in the Lightroom forum.

It could be the GPU, although I doubt it. Still, turning it off doesn't hurt.

Daleg94작성자

Known Participant

Hey thanks so much for the reply, thanks for confirming the ARC colour management also

I did the test and no, the ACR displays the correct mirror image not a saturated one when Adobos RGB is set as the monitor profile (via the buttons on the display), colour profile (within display settings of the Mac) & within the working profile of the Photoshop document

So keeping this in mind would you think it’s an issue with the BenQ software profile as you mentioned?

I’ve been dealing with trying to get the BenQ software to work on my monitor/macbook last 5 months waiting for updates & ton of emails…I ended up clean resetting it and that seemed to do the trick with the calibration going through without a hiccup or crash..potentially this ACR issue says that there’s still problems

D Fosse

Community Expert

wi1dtree wrote
when Adobos RGB is set as the monitor profile (via the buttons on the display), colour profile (within display settings of the Mac) & within the working profile of the Photoshop document

No, you misunderstand. The monitor profile is set at system level, inside MacOS. I can't show you a screenshot as I'm on Windows, but it's in the system settings.

Don't touch anything on the monitor itself! That invalidates the profile. The monitor profile needs to be a description of the monitor's current and actual behavior. The profile doesn't adjust anything, it's just a map, like any other icc profile. The map has to correspond to the landscape.

I have a feeling you confuse profile with calibration. Lots of people do that. Again, the profile doesn't adjust, it describes. The calibration adjusts - but that's a global adjustment that affects everything equally. Calibration is not the issue here, it's out of the equation.

The application (ACR or Photoshop) performs a standard profile conversion from the source/document profile, and into the monitor profile. These corrected numbers are sent to the monitor. It's all done by the application - which is why one app can do it right and the other fail.

And to be clear, the document profile (in the case of ACR that's linear gamma ProPhoto) is again not the issue here. There is no need to "experiment" with color settings or document profiles. They should all be handled correctly. The problem is the monitor profile, exclusively.

Akash Sharma

Legend

Hi Dale,

That isn't a great user experience, we're sorry to hear about this. Let us help make it right.

Try unchecking the GPU support in the Photoshop preferences. That has corrected this problem for some users. If that doesn't work for you, you can always enable that option again:

You may also refer this article for more info: Adobe Camera Raw graphics processor (GPU) FAQ and troubleshooting

Let us know if that helps.

Thanks,

Akash

Daleg94작성자

Known Participant

Hi Akash that doesn't seem to fix the issue (unticking GPU support), I also read through the FAQ & troubleshooting page but can't see anything that would help - as far as I'm aware everything is up to date like the graphics processor etc as I recently did a clean reset of my Macbook

D Fosse

Community Expert

ACR is apparently not using the correct monitor profile for the display it's on. It could be the OS or the app, but also the BenQ software. It's known to be very buggy. I'm sitting in an airport with my phone, will pick this up later if no one else comes along.

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