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Participant
October 9, 2019
Answered

Can't change photoshop file format when saving

  • October 9, 2019
  • 2 replies
  • 1045 views

Hi, I have a problem with using the photoshop CC2019. After i upgrade to macOS catalina. When i finish my work and i save my work. I can't change file format. I tried many times, still the same. I attempt to save and closed the workspace and opened again. I can't open my work file and there is a warning message showing "Could not complete your request because it is not a valid Photoshop document."

 

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Correct answer

Hi

Take a look at the known issues here

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

2 replies

Inspiring
October 9, 2019

Have you tried manually changing the suffix?

Participant
October 17, 2019
You shouldn't have to manually change it.
Correct answer
October 9, 2019