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Can't Download Photoshop [Update Required]

New Here ,
Jun 01, 2024 Jun 01, 2024

I can't download Photoshop, not even the installer, when i go to the download page it pops up a message:

"Update Required: If you would like to install Photoshop, you must update your system."

But when i go to see the specifications to run photoshop i even have all of the recommended ones

-32GB RAM

-GeForge RTX 4060 8GB

-Ryzen 7 7700

-Windows 10 Pro 22H2 (19045.3805)

-160GB Available on one SSD disk and 1800GB in the other one

 

I really don't know what to do and i can't find anyone that has the same problem, please help, its driving me out of my mind

 

 

[Update Required added to subject for clarity]

 

 

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Windows
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correct answers 1 Correct answer

Community Expert , Jun 02, 2024 Jun 02, 2024
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Adobe
Community Expert ,
Jun 01, 2024 Jun 01, 2024

Your Windows OS appears to be correct. Creative Cloud is the app you would use to install Ps.

 

Perhaps Adobe Support can look at it. I don't know why it won't install on a qualified system.

 

 

I'm not a Windows system expert, so best I can do is get you over to Adobe's official support.

Chat  https://helpx.adobe.com/contact.html  It's the speech bubble on the lower right.

Also check the install guide on that page and see if it helps.

 

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Community Expert ,
Jun 02, 2024 Jun 02, 2024

@Matías37781390x8zd 

 

Several posts have popped up for this. Can you check to see if it is trying to load a DMG installer for macOS on your Windows computer? 

 

One user downloaded the installation file for Creative Cloud on a different Windows computer, then moved it to the first computer where they succeeded in installing. Can you try that?

 

Jane

 

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Community Expert ,
Jun 02, 2024 Jun 02, 2024
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New Here ,
Jul 13, 2024 Jul 13, 2024

thankyousomuchyouhelpedmenowicanfinallydomyworktytytyty

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New Here ,
Sep 09, 2024 Sep 09, 2024

Was using Opera Browser and switched to chrome and it worked.

 

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New Here ,
Aug 20, 2024 Aug 20, 2024

I had the same issue i was on Opera gx then switched to Edge and it worked so you might have to swap browsers to install

 

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New Here ,
Feb 22, 2025 Feb 22, 2025
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If you are using opera gx it wont allow you to download, for me i personally just switched back to microsoft edge to install it

 

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