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MissLiz166425
Inspiring
March 3, 2021

P: Photoshop CC 25.9 (non-beta) Error: 0xc0000142

Hi,

I've noticed that there has been an isssue reported with Photoshop CC 25.9 (beta) here about Photoshop failing to start with error 000142.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-beta-v-25-9-cannot-be-started/m-p/14591455?search-action-id=547761064070&search-result-uid=14591455

 

However, it looks like this is now occurring on the released version of 25.9.

 

Photoshop auto-updated itself today (was working fine before), and I  now get the same error 000142 when I try and start it. This is NOT a Photoshop beta version.

 

This is on Windows 10. CPU is a 14 year old Intel core i7.

I know it's old.... but it's been working fine with no issues 🙂

 

Is this no longer supported?

If that is the case, why did the auto-updater allow Photoshop to update?

Am I going to need to downgrade back to the previous version or is this issue going to be fixed? 

 

Seems very strange that if Adobe knew of this issue that v25.9 would be released without fixing it.

 

If I do need to downgrade, how do I do that? I can't see a way to select a version to install.

 

Thank you for your help

 

Liz

 

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    Thiago Hizen
    Participant
    March 3, 2021

    I can't open Photoshop, simply everytime i try to use the program or open it, it's crash and give me the same error:

    "The applicantion coul'd be started correctedly (0xc0000142). Click Ok to close the application."

    I already search in the fórum, internet and more, try every solution i found and just, nothing worked.

    What i do now?

      nikunj.m
      Community Manager
      nikunj.mCommunity Manager
      Community Manager
      March 3, 2021

      Hi,

       

      We're sorry about the trouble with Photoshop due to the error while launching. Would you mind sharing the version of Photoshop you're using? Which CPU do you have on the computer? Please ensure you have all available Windows updates installed on the computer.

       

      You can check out the steps suggested in the discussion: https://community.adobe.com/t5/adobe-media-encoder/0xc0000142-error-on-adobe-media-encoder/m-p/10066152

       

      Let us know if it helps!

      Regards,

      Nikunj

        nikunj.m
        Community Manager
        nikunj.mCommunity Manager
        Community Manager
        March 3, 2021

        Yeah, i knew it you guys allways want to transfer the responsability. My processor is fine and have support to the app. It's working okay before the automatic update, now, nothing is working anymore. I already had said that the problem was in the program and the instalation packages with problems and peaces missing.

        This it's been a dead end until now


        Please try rolling back to the previous version of Photoshop (21.25) using the steps suggested here: https://adobe.ly/2wH0JjE

        Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

         

        Let us know previous version works!

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