Can't open PNG in Photoshop

[davidw36611175]

I updated my Photoshop file from the Adobe CC to the latest version, which is version 19.0.1. Anyways, now whenever I try to open a PNG file to edit in Photoshop or place both an embeded and linked image in a Photoshop file, I get an error message that pops up and says that it cannot open it, saying that it's not a PNG file. I checked the properties to the image I want to edit, it is a PNG. I can manage to save out as a PNG file, I just can't open or place an image. I'm not sure if it is a server error because I did save it online and the image I am sharing is a screenshot I took and it is originally a PNG file, or maybe it is a glitch with Mac users because my operating system is Windows 10.

[Steve G as in Grigg]

Ged,

This worked for me!  I'm back in business

[francisclan]

Thanks! It did the trick.

[deanp78121107]

This worked for me too. I optimise all PNGs using TinyPNG. My images went all messed up until I unchecked as instructed. Do you know exactly why this problem is occurring? Another update that causes problems!!!!!! When will Adobe test properly  before releasing updates???

[Guest · Accepted solution]

The issue has been fixed in the latest update

More info

Fixed issues in Adobe Photoshop CC

[deanp78121107]

Well, that's odd... as the problem only started for me this morning after updating to the latest update.

However, I have now turned the extension option back on and all is good.

[JJMack]

The latest update is the update released today

[deanp78121107]

Yes... I updated at 9am this morning, then when I tried to open an image that had PNG compression, like TinyPNG, Photoshop showed only raw data. By turning off the extensions in plugins, quitting and then restarting resolved the issue.

[JJMack]

Good to hear you are working. Hopefully Adobe will continue fixing this version of Photoshop before releasing the next buggy version off Photoshop.

[kfergusondesigns]

Thanks.  That solution worked for me also Ged Traynor. I was having the strange rainbow coloring when I opened pngs also.

[Steve G as in Grigg]

denised,

Thanks for getting back to me!  I actually got a response from Ged Traynor

that solved my problem.  Am still going to inquire at my Mac place about a

GPU upgrade.

Regards,

Steve

(Personal/Business contact information not allowed in the forums--Moderator)

[hsobhy]

Too late but might help. I tried the GBU trick on both 2018 and 2020 versions but didn't work for me.

Solution

Use an online PNG tool even if file size 5 MB plus, I used onlinepngtools to upload and save the file on the fly but unfortunately one by one!