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Doc Maik
Brainiac
February 28, 2023
Question

Cancel button in loading progress window doesn't work

  • February 28, 2023
  • 1 reply
  • 2493 views

System: PS v24.0.0, Windows 10

Issue: when opening/loading a huge PSD file, PS would show a progress bar with a Cancel button which, as the name says, is intended to cancel loading the huge file. However, it doesn't work, even when clicking the button several times. Photoshop would continue loading the PSD and, what's even more suprising, eventually show it. At least that part of cancellation should work.

This topic has been closed for replies.

1 reply

Ranjisha Sengupta
Ranjisha Sengupta
Brainiac
March 3, 2023

Hi @Doc Maik 

 

Thanks for reaching out.

Would you mind updating Photoshop to the latest version? What is the size of PSDs? How much scratch disk and free space is available?

You can try optimizing Photoshop performance: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html.

 

Let us know if it helps.

 

Ranjisha

D
Doc MaikAuthor
Brainiac
March 6, 2023

I'm not sure what those data you asked have to do with the fact that the Cancel button is not working, but here you go:

Version: v24 is the latest, as far as I know. I don't think of the in between builds.

File size: 906 MB, loaded from a network drive. Since this is way slower to load, even in a 1 GBit network, the Cancel button should especially work.

RAM / disk: 

RAM before loading the image: 

Video showing behavior: 

D Fosse
D Fosse
Community Expert
March 6, 2023

You're right about the Cancel button. It doesn't do anything in several situations where you want to stop actions that you accidentally initiated. Sometimes you can sit helplessly watching the screen for minutes, and there's nothing you can do except wait.

 

So I'm with you there. Typical examples are loading unintentionally big files into modules that take a long time to process them, like Auto-Align/Auto-Blend, Export/Save For Web, some filters etc.

 

Another classic for me is that sometimes I use the smudge tool on masks. Continuing to work, I forget and think I have a regular brush tool, so I crank up the size to 4000 pixels and brush out large areas of image data. Try that for fun...at that point, you're dead in the water and there's nothing you can do. Cancel doesn't work. Escape doesn't work. Cursing doesn't work.

 

So, I'm with you.

 

However. In this particular case, there is a strict no-no, and that's working directly off a server. Not only is it not supported by Adobe; it's officially warned against. Not because it's slow, but because with all the server configurations and protocols out there, it's entirely unpredictable and the potential for file damage and corruption is very high. Always work on local disk, then copy over.

 

This is worth reading carefully:

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html 

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